Yesterday I deleted a document I did not need anymore. Now this morning it is still being deleted and none of my other jobs will print. In the job listing has the document from yesterday saying its "deleting" and my new document saying its "waiting". What can I do? I've already turned it off and on.
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You have to clear out all documents one by one in the print que before you can delete the one causing the trouble. On the bottom right side of your pc screen, find the picture of the printer and right click with your mouse on it. Open your print que and right click on each document and choose "delete" until therer are none left in the print que. If this does not clear that last document, then unplug your usb cord that connects the printer to your pc and wait a few moments, and then plug it back in. This should clear it out.
Open the Print Que and see if it will let you pause the print job. Then close the que and turn the printer off. Open the print que again and see if it will let you delete it. For some reason every now and again a que will hang. This process should reset the que. It will dump everything in printer memory and should release the document to delete the job. In any event pausing the job should release the printer to print other jobs.
Open web interface of the printer and supply admin password.
As an administrator you should be able to navigate to the System Settings screen.
Select Document Filing Settings and navigate to the section Administrator Authority Setting.
Select Delete so you can delete forgotten print jobs (remember to Save the setting).
Navigate on Document Operation where you can see a list of existing saved print jobs.
Select the jobs to delete and go on.
You don't have unwanted ghosts anymore on your machine!
Most important: always remeber to smile and to help people. Take care.
Switching off the printer should have cleared the print job. Don't know what version of windows you have so instructions vary slightly but you need to go into Control Panel, Printers and double click on your printer. This will show the jobs waiting in the print queue. You can right click the print job and select Cancel. Should clear it. If it doesn't let me know and we can go into the printer spool folder and delete it from there.
Have you tried to stop the spooler service in services? Option 1) Click on start orb Type in search window: services.msc click ok Scroll down to Print spooler service and click on it in the right side window. On the left side click stop the service and wait forthe process to stop Do not close the window yet. You will have to restart it here later. next delete the print job in the printer queue then restart the spooler service Resubmit your new print job.
Option 2) If that doesn't clear it, the next step would be to stop the spooler service as stated above Go into windows explorer (Print job data is collected and stored in a spool file in the spooler folder.)
It is located in: C:\WINDOWS\system32\spool\PRINTERS
Your print job will show 2 files there Example below: 00002.SHD 00002.SPL
Delete the files located in there. There may be several of them depending apon how many print jobs you submitted. You will have to resubmit your print jobs all over again. Next go back to services window and restart the spooler service
Most copiers will only hold a job in secure print for so long. It may have timed out and deleted the job. You should be able to change how long it holds jobs from the configuration menus. Don't set it to never delete because the hard drive will fill up.
I've also had this problem with an HP LaserJet 4650dtn printer. I've solved this by:
- Stop the "Print Spooler" service.
- Delete all the existing print spool files. (Stored in "C:\WINDOWS\system32\spool\PRINTERS" by default).
- Start the "Print Spooler" service.
- Right-click the printer's icon in the Printers and Faxes folder and choose Properties.
- Click the Advanced tab.
- Click the Print Processor... button.
- Make a note of the existing "Print processor" selection on the left (in case you need to revert it.). Then change it to "WinPrint". Click OK.
- Click OK on the printer's properties window.
- Try sending a print job to see whether it persists in the print queue.