Question about HP PhotoSmart C4385 All-in-One Printer

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When Scanning the document on HP Photossmart C4385 all in one I get error message USB or Wireless not connected

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A. should be able to scan without connection. b. try re-installing software- full install! have the same problem with my hp aio sometimes! can be a rather frustrating problem!
good luck!

Posted on Sep 28, 2009

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Try checking the connections, they are well engaged with USB,, or wireless connection..

Posted on Sep 28, 2009

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1 Answer

How do I set up the wireless connection on my hp c4385 printer?


Hi,
Welcome to Fixya Support
I am Michelle, and i will be assisting you regarding the issue

Please click on the below link that has the officially recommended steps for wireless setup.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02283937&tmp_task=setupCategory&lc=en&dlc=&cc=us&product=3651156

Nov 19, 2010 | HP PhotoSmart C4385 All-in-One Printer

10 Answers

Can print but not scan


Issue The error message 'An error occurred while communicating with scanning device' appears on the computer running Windows XP.This error occurs while using the HP scanning software. If the error message appears on the computer while scanning from a networked product, click here to troubleshoot scanner communication errors for the networked product (c00897542) (in English). This document does not cover the communication error message on networked products. Solution Beforeproceeding with the solutions in this document, use the product to makea copy in order to make sure that the hardware is functioning correctly. Ifthe copy function does not work, this document will not help resolvethe issue. Search the HP Web site for a document covering the errormessage that appears on the computer while copying. Ifthe copy function works, try each of the following solutions in theorder presented. After completing the steps for each solution, test theproduct. If the product still does not work, then proceed to the nextsolution.
NOTE: Someof the following solutions require that the computer be restarted.Consider printing this page or creating a bookmark to it, so that itcan be referenced after restarting the computer. Solution one: Restart the All-in-One and the computer Follow these steps to restart the product and the computer.
NOTE: Make sure that the product is connected directly to an electrical outlet and not through a surge protector or power strip.
  1. Turn the power to the computer off.
  2. Press the power button (c01453128.gif) to turn off the product.
  3. Wait 10 seconds.
  4. Restart the computer.
  5. Press the power button (c01453128.gif) to turn the product back on.
  6. When the computer restarts, try the scan again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Oct 31, 2008 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

My wireless photosmart C4385 won't let me scan. It's worked in the past and now it won't. It says "USB or wireless not connected." How do I fix this. If it has something to do with my network, please tell...


try doing a copy from the printer it copies fine then its a sotware issue and if it does not copy its a hardware issue
if its a hardware issue please go to the following website and try the steps :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01718925&cc=us&lc=en&dlc=en&product=3651156
if it copies fine try the steps from the below mentioned URL :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01843437&cc=us&lc=en&dlc=en&product=3651156
hope this should resolve the problem

thanks
hamid

Feb 18, 2010 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

My printer and copier works fine, but when I try to scan I get the message, "usb or wireless not connected'


The error message usually occurs when there is a problem with the cable connection between the computer and the printer/copier. The scanning requires a very clean signal between the two units. The cable should be no longer than 2m. Try a good quality cable and the problem should be solved.
Let me know if this works. Thanks.

Jan 27, 2010 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

Able to print documents on HPc4385, but cannot print photos


When you were connected with a USB cable was it connected to the computer your using as local? Are you using a wirless print server? Possible corrections are in the properties of your print setup. You can change the spooling properties to print immediately to require less memory.

Aug 30, 2009 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

Can't Scan


go to hp.com and check for an upgrade to fix this problem. you'll be amazed at how many different things you may find to resolve this issue.

Jul 22, 2009 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

HOW DO YOU USE THE hp PHOTOSMART c4385 SCAN FUNCTION?


Don't try to scan from the printer control panel.  You need to launch the "HP Photo and Imaging Director" from your computer.  I have HP Photo & Imaging SoftwareVersion 2.0 installed which I believe was obtained from the HP site for the C4385.

The scan function works fine if you use this software.


Dec 05, 2008 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

I have new Hp photosmart C4385 all in one scanner, printer, copies. The printer was initially onstalled. Working w/ wireless HP pavillion. It print & copies fine. Scan does not work. When I enter...


I had a similar problem recently... You have to actually install the scanner software. You probably only installed the print drivers, but not the scanner software. If you don't have the CD handy, go to www.hp.com/#Support. In step one select "Download drivers and software (and firmware)". In step 2 enter your model number (photosmart C4385) and then press "go". It will lead you to a page to select your operating system. Follow that link to download the entire CD (large file).

When you are installing the software, make sure to install the scanner software too.

John Lox

Apr 14, 2008 | Computers & Internet

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