Question about Microsoft Windows Vista Home Premium with Service Pack 1: Windows
My cousin has Windows Vista running on an e-machine and she's been having problems connecting to the internet. I checked to see if all the cables were plugged in, but it's giving me this error message as soon as I start up Vista:
"Error 815: broadband network failed to be established on your computer because the remote server failed to respond."
She also told me that her son recently installed some software program, which I suspect maybe the problem, but I can't say for sure. Does anyone know how I can troubleshoot this issue I would really apppreciate it.
Yep it's definitely viruses that that's preventing you from access the internet. If registry or anti-virus software can't fix the problem than your last line of defense is to a clean installation. But before you do that I suggest you back-up data (do incremental instead of full or whatever floats your boat) and keep the files you want; pics, docs, etc. try doing it in Safe Mode (press F8 as soon as Windows starts up). Once the clean installation is complete restore all of your files from your back-up disc's. And if your Web Page says it's offline even though its connected properly, go to "Tools" and make sure "Work offline" is unchecked. Good Luck.
Posted on Oct 16, 2009
Testimonial: "Thank you so much"
There is nothing wrong with the free Anti-Virus programs. AVG is very good and has detection rates as good as anybody. You just don't get support. I would use AVG any day before I used the new MicroSoft free virus protection. It's also extremely rare you would have a problem with your gateway or DNS addresses. Almost all the time your network is setup by DHCP. The solution you found is most likely. Look at the modem and check the lights. Also call Comcast as you indicated. If you are paying for the service, they can determine if the problem is on their side of your modem. That's the first step.
Posted on Oct 04, 2009
Testimonial: "Yeah your right as sodeep was also working for microsoft. Just an person trying to get me to buy more stuff, thanks."
Please avoid using the free antivirus softwares which are freely available on the net. They have serious drawbacks & loopholes. Use genuine & original pack, but avoid Norton as it slows the PC. Try Esset nod32. Plus check the DNS & gateway entered in TCP/IP configuration.If you have static IP then make sure of that entry and also check the firewall settings. Else simply restore, from Safe Mode, to go back to the date it was functioning normally................................sodeep
Posted on Sep 29, 2009
Probably the computer is infected with viruses. Try some free antivirus tools like AVG free edition
Posted on Sep 28, 2009
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Posted on Jan 02, 2017
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