Question about Microsoft Windows Vista Home Premium with Service Pack 1: Windows

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Problems with connecting to the internet

My cousin has Windows Vista running on an e-machine and she's been having problems connecting to the internet. I checked to see if all the cables were plugged in, but it's giving me this error message as soon as I start up Vista:
"Error 815: broadband network failed to be established on your computer because the remote server failed to respond."

She also told me that her son recently installed some software program, which I suspect maybe the problem, but I can't say for sure. Does anyone know how I can troubleshoot this issue I would really apppreciate it.

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  • garciast07 Sep 28, 2009

    Well, She did have Norton Anti-virus software on her PC, but it may not have helped keep all the bugs out. So I'll try installing AVG on her PC through my flash drive. I'll let you know as soon as I get results.

  • garciast07 Oct 01, 2009

    You'll never guess what happened while I was trying to fix my relative's PC, you ready (inhales)......it turns out that when she contacted Comcast it seems that she hasn't been paying her internet services...so, it looks like I found a third, yet quite frivilous solution for a connecting to the internet for home users. if that doesn't work then then I'll try sodeep's solution.

  • garciast07 Oct 05, 2009

    As I explained in my problem I've already checked the connections with the cables I've disconnected & reconnected them. I called tech support from Comcast & even they were able to determine that it wasn't a problem with the modem. And she's paying for the service not me & it's her computer not mine, I'm just trying to help fix the problem. This is just a hunch, but I think it might by corrupt registry files. What do you guys think?

  • garciast07 Oct 05, 2009

    Oh, and can anyone give me a "specific" link/URL for searching for specific Serial and Model numbers for computers.

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Yep it's definitely viruses that that's preventing you from access the internet. If registry or anti-virus software can't fix the problem than your last line of defense is to a clean installation. But before you do that I suggest you back-up data (do incremental instead of full or whatever floats your boat) and keep the files you want; pics, docs, etc. try doing it in Safe Mode (press F8 as soon as Windows starts up). Once the clean installation is complete restore all of your files from your back-up disc's. And if your Web Page says it's offline even though its connected properly, go to "Tools" and make sure "Work offline" is unchecked. Good Luck.

Posted on Oct 16, 2009

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There is nothing wrong with the free Anti-Virus programs. AVG is very good and has detection rates as good as anybody. You just don't get support. I would use AVG any day before I used the new MicroSoft free virus protection. It's also extremely rare you would have a problem with your gateway or DNS addresses. Almost all the time your network is setup by DHCP. The solution you found is most likely. Look at the modem and check the lights. Also call Comcast as you indicated. If you are paying for the service, they can determine if the problem is on their side of your modem. That's the first step.

Posted on Oct 04, 2009

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Please avoid using the free antivirus softwares which are freely available on the net. They have serious drawbacks & loopholes. Use genuine & original pack, but avoid Norton as it slows the PC. Try Esset nod32. Plus check the DNS & gateway entered in TCP/IP configuration.If you have static IP then make sure of that entry and also check the firewall settings. Else simply restore, from Safe Mode, to go back to the date it was functioning normally................................sodeep

Posted on Sep 29, 2009

  • Sudeep Chatterjee
    Sudeep Chatterjee Oct 02, 2009

    Well thanks for making me having a good laugh, not at your expense, but at your relative!..sodeep

  • Sudeep Chatterjee
    Sudeep Chatterjee Oct 06, 2009

    Yes the problem could be a corrupted registry. In that case try to repair the OS by replacing all the system files, if that option is available after booting from the OS CD/DVD. Thus no data will be lost but all system files will be correct. Then after filling up the settings of Ip, gateway, dns, etc you should be able to ping your ISP.Or enter the dsl modem by uusing the run command and putting in the gateway adress. The ID & password for entering DSL settings is as usual-Admin & Admin..........sodeep

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Probably the computer is infected with viruses. Try some free antivirus tools like AVG free edition

Posted on Sep 28, 2009

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