Question about HP Color LaserJet 3500 Printer

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HP Printer 3500

I am trying to reinsert the pick up roller above tray 2. On the left side, there appears to be a small white plastic insert which falls out. It has a cup to receive the sprung loaded roller shaft. It is not shown on the HP help pages. The roller then falls out too.

Can you describe how this piece fits in?



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Re: HP Printer 3500

Hi there type in your search bar on the internet explorer HP part surfer and then you will be able to see diagrams of the area you want.

Hope this helps you
Thanks J

Posted on Jan 13, 2008

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Sir I have canon IR2016J that some of days paper jam tray not working properly message shows paper jam open left cover but there no paper in machine.

first, do you copy from second drawer or bypass tray or first drawer?

Open the left door, in lower section open the paper cover. Now remove drawer. If You look from the left door side beneath the drum unit, you will see axis with 2 rollers, CLEAN them with alcohol or water by rubbing them, and dry them with dry cloth.
Also if you look little closer beneath the axis with rollers you will see the two rollers ( grey, one above the other ) clean them also or replace them if the rubber on them are too smooth.

If the problem appears when copy from second drawer, i.e. A3, you need to replace the pick-up clutch!

If the problem appears when copy from bypass, clean the bypass feed roller.

Hope that something of these helps you!

Mar 30, 2011 | Canon iR 2016i Black and White Copier

1 Answer

How to remove and replace a printer roller on HP Laserjet p3005

Hi Adam,
I suspect that you are talking about the tray 2 pick up roller. Here are the directions for that:
1.)Remove paper tray
2.)Unlock left locking tab and rotate forward untill bushing slides off
3.)Remove black plastic roller retaining bracket
4.)Slide roller to the left untill right side of shaft clears the bushing
5.)Lift roller out of printer
6.)Place spring loaded end of roller shaft into left housing
7.)Slide roller to the right and rotate until roller locks into pickup shaft
8.)Reinstall black plastic roller retaining bracket. Left side first.
9.)Reinstall left bushing and lock into place

Let me know if you where sucessfull,
Printer Piete

Dec 28, 2010 | HP LaserJet P3005 Printer

1 Answer

When I load papers into the document feeder on top of my HP Officejet 7210 All-in-One printer to scan these documents, the PDF file (scan results) have a multi-color series of lines from top-to-bottom on...

  1. Remove all originals from the document feeder tray.
    NOTE: It might be easier to work with the automatic document feeder if the document feeder tray is removed first.
  2. Lift the cover of the automatic document feeder. Figure 1: Lifting the ADF coverc00222493.gif
  3. Lift the lid on the HP all-in-one, and locate the notch near the top right edge of the lid backing. Figure 2: Locating the notch near the lid backingc00222494.gif 1 - Notch 2 - Lid backing
  4. Place one or two fingers in the notch, as you lower the lid of the HP all-in-one. Keep your fingers in the notch until the lid is almost closed. Figure 3: Inserting fingers into the notchc00222495.gif
  5. Push against the top of the face plate with your thumb as you pull the bottom away from the right side of the HP all-in-one with your fingers. Use a slight twisting motion to help release the face plate on the right side.
    CAUTION: Do not pull the face plate all the way off yet. There is a plastic catch on the far left inside of the face plate that helps secure the face plate in place. If the face plate is pulled straight off, the plastic catch on the inside of the face plate might be damaged. Figure 4: Releasing the face plate from the right side of the HP all-in-onec00222496.gif 1 - Releasing the right side with a slight twisting motion
  6. Slide the face plate to the left until the plastic catch on the left side is not touching any part of the HP all-in-one, then pull the face plate away from the device. Figure 5: Removing the face plate from the HP all-in-onec00222497.gif 1 - Sliding the face plate to the left 2 - Pulling the face plate away from the HP all-in-one
Cleaning the rollers or separator pad Follow the steps below to clean the rollers or separator pad.
  1. Once the face plate of the ADF is removed, use the blue-green handle to lift the pick assembly. Figure 6: Blue/green handle and the pick assemblyc00222498.gif 1 - Blue-green handle 2 - Pick assembly This allows access to the rollers and the separator pad. Figure 7: The rollers and the separator padc00222499.gif 1 - Rollers 2 - Separator pad
  2. Lightly dampen a clean, lint-free cloth with distilled water, then squeeze any excess liquid from the cloth.
  3. Use the damp cloth to wipe any residue off of the rollers or the separator pad.
  4. If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol.
  5. Use the blue-green handle to lower the pick assembly.
Reattaching the face plate of the ADF Follow the steps below to reattach the face plate to the front of the automatic document feeder.
  1. Hook the face plate onto the left side of the HP all-in-one so that the plastic catch on the far left inside of the face plate catches on the notch on the front of the automatic document feeder. Figure 8: Hooking the face plate into the left side of the HP all-in-onec00222500.gif 1 - Notch 2 - Plastic catch
  2. Line up the right edge of the face plate with the right side of the HP all-in-one, and then press on the right side of the face plate until it snaps securely into place. Figure 9: Snapping the face plate into the right side of the HP all-in-onec00222501.gif
  3. Place your hands towards the center of the face plate, and press until the center of the face plate snaps into place. You should hear two clicks; one when the left side snaps into place, and one when the right side snaps into place. Figure 10: Finishing re-attaching the face platec00222502.gif
  4. Close the cover of the automatic document feeder.
  5. If you removed the document feeder tray, reattach it.

Dec 07, 2010 | HP Officejet 7210 All-In-One InkJet...

1 Answer

I am getting the error code 13.05.00 on an HP laserjet CP3505n printer. The manual says that it is a front door jam. The jam is occurring every other time I try to print a document. The document is being...

13.05.00 HP CP3505N
Problem Solve. Same error. Generally either a real or phanton jam from the paper tray or manual feed tray.
SOMETIMES the manual feed would work but always one corner on the paper turned down when printed.
Remove toner cartridges and bottom paper tray
Turn printer on its back. The black plastic flap (about 9" long) that hangs down a small amount (near the white main feed roller) had one end most likely the wrong side of the small metal rollers above it.
This flap should hang about vertical. One end of it is most likely the wrong side of the small mostly metal roller above it. Each End of this flap should be about mid way between the two smaller metal rollers.
WITH CARE take a timber skewer and carefully encourage this flap back so that both ends are in the correct place


1 Answer

Cannot pick paper from tray 2

The paper pick-up oller may be broken on the left hand side. If you take tray out and can roll pick up roller freely then you have to replace that roller with a new one

Feb 19, 2010 | HP LaserJet P2015 Printer

4 Answers

Error message keeps appearing "paper jam in tray 2" although there is definitely no paper jam.

If you did not get ALL the jammed sheet out, there is still a small piece of paper in there somewhere, probably covering a sensor or micro switch. Get a torch and look carefully. If you don't find anything you may need to disassemble the printer to find it.

May 02, 2009 | HP LaserJet 2300dn Printer

2 Answers

Printing problem with HP Laserjet P2015 printer

This can be an issue with one of the faulty sensor across the printer.
Please check if you are able to print from tray 1, e.g. a configuration page.
A config page can be printed by holding the Green Button and releasing it as soon as the Triangle light comes on. This would take approx 5 secs.
If the printer is able to print from tray 1, then it could be an issue with the tray 2 pickup sensor.
Check if the tray 2 pickup sensor ( a black plastic piece to the right of the tray 2 pickup roller) is moving freely (front and back), also check if tray 2 pickup roller is not able to rotate completely.

If the tray 2 sensor is not moving freely and of the pickup roller is rotating completely, then reseat the pickup roller.

Normal use with good media causes wear resulting in the need to periodically clean or replace the pickup roller. Additionally, the use of poor media might require more frequent replacement of the pickup roller. Replacing the pickup roller Complete the following to replace the pickup roller:

CAUTION: Failure to complete this procedure might damage the printer. Unplug the power cord from the printer, and allow the printer to cool.

Figure 1: Unplugging the power cord
2. Open the print cartridge door, and remove the print cartridge.

Figure 2: Removing the print cartridge
3. Remove the main input tray (Tray 2).

Figure 3: Removing the main input tray (tray 2)

4. Open the front automatic two-sided path door (HP LaserJet 1320 series printer only).

Figure 4: Opening automatic two-sided path door


5.Place the printer on the work surface with the front of the printer facing up.

Figure 5: Placement of printer


6. Pull the white tabs outward, and rotate the tabs up.
Figure 6: White tabs

7. Slide the right tab to the right, and leave the tab in this position throughout the procedure.
Figure 7: Right tab movement

8. Slide the pickup roller assembly to the right, and remove the left end cap.

Figure 8: Pickup roller assembly movement


9. Remove the pickup roller.

Figure 9: Pickup roller


10. Insert the left side of the new pickup roller into the left slot (1), and insert the right side (with notches in the shaft) into the right slot (2).


11. Rotate the shaft until the notches engage and the shaft clicks into place. 12.Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the tab downward into position.

Figure 11: Pickup roller end cap


13.Push the right tab to the left, and rotate the tab downward into position. 14.Place the printer on the work surface with the top of the printer facing up. 15.Close the front automatic two-sided path door.

Figure 12: Closed automatic two-sided path door
16.Reinstall the print cartridge, and close the print cartridge door.

Figure 13: Print cartridge

17.Plug the printer in to turn it back on.

Figure 14: Power cord in


Cleaning the pickup roller

Perform the following to clean the pickup roller.

1.Remove the pickup roller as described in steps 1 through 9 of Replacing the pickup roller above.

2. Dab a lint-free cloth in water, and scrub the roller.

Figure 15: Scrubbing the roller

3. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. Figure 16: Wiping the pickup roller

4. Allow the pickup roller to dry completely before you reinstall it in the printer (see steps 10 through 17 of Section with a task ).

Figure 17: Reinstalling the pickup roller

Oct 27, 2008 | HP LaserJet P2015dn Printer

2 Answers

HP Laserjet 3500 Aligning Problem

there are a pickup delay from the tray roller tray see the pickup roller

Mar 05, 2008 | HP Color LaserJet 3500 Printer

1 Answer

Dell Laser MPF 1600n WON'T PRINT

Two causes:

1. Worn out roller
2. Spring-loaded tray not engaging when placed into printer

1. The roller will try to "grab" the paper when the job starts. If it becomes too worn, it will slip and not grab anything. One fix is to apply a small amount of moisture to the u-shaped rubber roller.
Other option is to wrap a rubber band around it if you can.

2. Check to see if tray spring works properly. There is a small white knob on left side of tray. Push paper in tray down all the way until it clicks. Engage knob on side and paper should spring upwards. If this does not happen, the roller will not be able to engage the paper and it will simply click as it tries in vain.

Dec 07, 2007 | Dell 1600n All-In-One Laser Printer

10 Answers

Dell 1700 laser printer wont load from tray only manual

This is a common misconception with this model printer. People say that the roller does not drop down to pick up the paper. With this model printer, the pickup rollers ONLY drop when the paper tray is inserted. If you look on the top left edge of the paper tray towards the front of the printer you will see 1 1/2" to 2" section where the plastic edge is raised about 1/2 an inch. This raised part in the plastic actually serves as the mechanism for dropping the pickup rollers on to the paper.

So... The solution DOES HAPPEN TO BE cleaning or replacing the pickup rolers/tires. Rubber rejuvinator is the best for cleaning the rollers, but buying a whole can that you may only use once or twice may be a bit overkill. You can try cleaning them with soapy water if you do not have any rubber rejuvinator. DO NOT use alcohol, as this will dry out the rollers and shorten their lifespan even more.

Oct 02, 2007 | Dell 1700 Laser Printer

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