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Laptop won't boot - gray screen

I purchased this laptop a year ago (Medion Akoya MD 97960) with VistaHome Premium. I'm currently having problems when I boot it, all I getis a gray screen with vertical lines of dull blue/green/red. It soundslike the HDD is booting the OS and it's the display that's playing up,but I don't think it is because I can't access the computer through thenetwork. Left for a couple of minutes, the screen turns gray with alarge black cloud in the middle.

This is a sporadicproblem, I can get it to work fine sometimes, but then it just openswith this problem and I can't use it for a couple of days maybe. It hasbeen about three weeks this has been happening.

To clarify:
I've never dropped it, never stepped on it, always used it indoors,never exposed it to UV light, cleaned it periodically and closed itwhen not in use. So it is not any of these.

Extra: GPU = Nvidia Geforce 9300M
Sometimes when it's in use, i get Nvidia driver errors where the screen flashes and returns to normal. Before the gray screen boot up happens, a BSOD occurs caused by the Nvidia driver nvlddmkm.sys.


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  • assyrian_ram Sep 28, 2009

    how can you explain it working sometimes though? Does that just mean it's damaged? If it was damaged I would expect permanency in the condition.

    From my use I really don't think it's the LCD. It seems to correlate with the GPU. I can't boot in safe mode when it works anymore, after everything is loaded, the gray screen happens. Moreover, when I try and boot normally when it is working, blue vertical lines occur on a black background after Windows loads.

    NOTE that the aforementioned occurs when it WORKS. Right now it just boots with a gray screen.

  • assyrian_ram Sep 28, 2009

    So is there a home fix for this or does it have to involve a technician?

    During what process would the insulation cables incur damage, if it was faulty can I ask for warranty replacement?

    By the way, what do you mean by the term 'media' in the hard drive? It's connections or contents?

  • assyrian_ram Oct 01, 2009

    I would not waste people's time if I dropped the laptop since I would know it would be in need of technical service... Shame on you, try and read what i've written



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Dear user,

Your it seems that the LCD panel of your laptop is not working. and the sign of clouds is the sign of broken or screen pressed LCD. thats why the LCD did not work properly.
Please consult with qualified technician and tell him to check its LCD.
I am hopeful that you will understand my solution well.

Posted on Sep 28, 2009

Testimonial: "Helpful, but computer boots sometimes."

  • 1 more comment 
  • Ghulam Miran
    Ghulam Miran Sep 28, 2009

    There may be two reasons.
    1. in this case it seems that the cables of LCD got damaged in insulation. and when the cable conductors damaged in the insulation then some times these conductors got connected again when we move the LCD panel and disconnected some times thats why it works and didnot works. after all it is confirm that there is LCD problem whether it is damaged cables or LCD panel.
    2. You said some times it starts the windows and some times it does not start the window.
    here in this case there is media problem in the hard drive. when a hard drive have a media problem then it works as same as per your descriptions.

  • Ghulam Miran
    Ghulam Miran Sep 28, 2009

    yes you need to consult with a hardware technician.
    and i am sure that your laptop have been dropped from height. thats why all it happens. and i think this problem did not covered in warranty.

  • Ghulam Miran
    Ghulam Miran Oct 04, 2009


    You are our honorable customer. this would be your opinion. anyway. i think if you consult with your local technical person he also will pass the same remarks which i have given that your LCD is damaged.

    thanks for your feedback to improve our knowledge and technical support.


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Try this one, download and instal latest drivers for video card from nvidia but before unistall old drivers.

Posted on Sep 28, 2009


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