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My passport 500gb external just stopped working. It froze up so I removed it and plugged it back in. When I plugged it back into my computer it starts spinning but then makes a click sound and stops.

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  • Master
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I guess its tym for u to buy a new passport!!!!!

Posted on Sep 28, 2009

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  • Computers & ... Master
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I have found through the course of time in repairing computers, and delving with associated computer peripherals, that it is a small circuit board inside an external harddrive that fails.

The basic solution, would be to tell you that you just have to replace the external harddrive.

However, what about the information that is on it? What if it's information that you Must have?
The next solution, would be to tell you to take it to professionals, that do this for a living.

Cost?
Around $75 an hour on up. Average time span? Depends on how much info is on the harddrive. 1 hour minimum, up to 3-1/2 hours, generally.

With a little patience, a basic tool, and a new External Enclosure, you may be able to use the harddrive inside that WD Passport again, and not have to take it anywhere, or buy a new external harddrive.

There is a risk however. It may be that the harddrive inside that WD Passport has failed, and it isn't the small circuit board inside the enclosure case.
A new external enclosure is around $20. This and your time is what you risk. I leave it up to you.

Inside that external harddrive case is an average harddrive. The outside shell, or case is called an External Enclosure.

This is an example of an average harddrive,
http://en.wikipedia.org/wiki/File:Hdd.jpg

At the end of the harddrive are Male connectors. These are metal pins that protrude out of the harddrive.

These metal pins plug into a socket in the External Enclosure case. This part is called the Interface.
This socket is directly connected to a small circuit board.
This is the way the WD Passport is made.

For a problem like yours, most of the time it is components on this circuit board that have failed. The harddrive is okay, but the Interface is not.
(Circuit board connected to socket)

IF, this Western Digital Passport 500GB External Enclosure is still under warranty, it can be replaced.
Problem is, that any information you may want to retain that is on the harddrive, will not be saved.
They will warranty the hardware, (External Harddrive), but not the data on it. (Information)

My solution entails you buying another External Enclosure, removing the harddrive that is in your external harddrive now from it's enclosure, and installing it in the new enclosure. (Apologize for the run-on sentence)

Harddrives come in two sizes. 2.5 inch in width, and 3.5 inch in width.
2.5 is for laptops, 3.5 is for desktop computers.
Your WD Passport 500GB external harddrive, has a 2.5 inch harddrive inside.

Harddrives come in two styles. IDE (PATA), and SATA. Your harddrive in side that case is a SATA unit.

If you purchase a 2.5 SATA external enclosure, you can remove the harddrive from yours, and easily install it this new external enclosure.

I apologize that the information seems to be complicated, beforehand. The transference of the harddrive out of your WD Passport, into the new enclosure is very simple though, however.

The external enclosure of your WD Passport is nothing more than a tin can shell. It separates into two halves. A top, and a Bottom half.
The following is a video on YouTube, that shows a person opening a WD Passport External Harddrive's case. I wish I could give you a more professional video showing you, but this is not the case. It however, does show you in detail.

http://www.youtube.com/watch?v=ITObQxytdH4&feature=related

The following is also for information purposes, and is not advertising for the following website, or for the manufacturer of the product. It is just to show you the type of external enclosure you need.

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=3743049&CatId=2781

There is also a video on the link above, that may give you more information.





Posted on Sep 28, 2009

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Posted on Jan 02, 2017

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SOURCE: My passport 500gb external just stopped working.

The clicking sound is caused by the spindle inside the hardrive, because it was not removed properly. Just connect you external hardrive to your computer, if it makes the clicking sound again dont remove it yet, just restart your computer properly. In that way all the devices connected to the computer will be refreshed and properly shut down. If it is not detected still, unplug the haardrive then try another USB port. Recommended ports are at the back of the CPU if your using a desktop. These USB ports have higher voltage output that can power up all external hardrives properly.

Posted on Jan 13, 2011

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