Question about Samsung 1.8 Cu. Ft. Over-the-Range Microwave
After 3-4 months I opened door to use the microwave and the bottom handle mount crumbled, contacted Samsung who washed their hands of the issue stating the door was not covered. I guess I'll have to find out the letter of the law regarding implied warranties here in Colorado. Hopefully local law will give them no out. Had the unit been 2-3 years old or had I tripped and caught myself on the handle or something I'd have no issue with paying for a repair but for a 4 month old unit to break just from the door being opened is frankly ridiculous.
This as you know is not an isolated incident with this happening. There are dozens w2ho have had the same experience. Contact your obudsmen in writing about this as it should be covered under Manufacturers warranty. It is a known problem on this item and is not a problem caused by its use or by accident of the purchaseer. It is a faulty item used in m,anufacturere and therefor is covered by a warranty. Put your complaint To the President of SAMSUNG at their Head Office not their support contact. State your experience with the handle, the staff at support and procide the copy of the letter to your Ombudsmen as well as an intention to attempt a class action fro others who have this problem.
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Posted on Sep 28, 2009
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Posted on Jan 02, 2017
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