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I have an HP Office Jet Pro 8500 Wireless Printer. I was attempting to print from an Excel spreadsheet and got the following message on the printer: Checking Device, process might take several minutes. Do not turn off the device, do not open or close any covers. I waited for quite a while and then went into the Printers and Faxes on my computer and got a message that there was a paper jam. We opened the printer and couldn't find any jammed paper. How do we solve this problem?

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>this could be a carriage jam which causes the printer to display paper jam error
>try this steps
>http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618201&lc=en&dlc=en&cc=us&product=3752459&lang=en
>after doing all steps and still the same try to do hardware reset but this will reset the wireless settings on your printer
>unplug power cord from the back of printer while it is still on
>press and hold # and 6 buttons
>while holding them plug back power cord
>wait until printer initilaizes and you see semi full/nvn reset then you can release the buttons
>power back on the printer if it will not automatically power on
>while printer is on unplug power

Posted on Sep 28, 2009

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Interesting. I tried printing a simple 3-page Excel spreadsheet sent my by a colleague to my 8500DN from Microsoft's Excel Viewer and got a timeout error formatted as follows:

ERROR: timeout
OFFENDING COMMAND: timeout

STACK:

42
-mark-
(84,160)

No idea what this means, but resetting the network parameters (even though I use USB connection) from the printer's front panel cleared the problem. The printer would print nothing else from any program until I performed this reset. Wonder if Excel futzes with settings and printing somehow?

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