Have you tried a known good phone in the jack, if that doesn't work take the phone to the demarc box provided by your phone company and open the door on the box. Under this door locate the mini jack and disconnect it, then plug your known good phone into that jack. If you get no dial tone at this point, then it isn't being provided by the local phone company so it's their trouble. Thank you. Jerry
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try changing phone to tone dialing . one phone line has been setup for Decadic dialing and the other line may be setup for tone dialing.
If tone dialing is working on one line but not the other then get phone company to change the dialing type on the phone line.
Dual tone multi frequency is the technical name for tone dialing and is more efficient than decadic dialing or pulse dialing.
Is there a dial tone? And have you tried another phone? If there is a dial tone make sure the phone is set for tone dialing. There will either be a switch on the side of phone for pulse or tone, set for tone. or go into the menu and look for it there...
That isn't a whole lot to work with. Get a working phone and take the cord out of the base of the GE and plug it into the working phone.
If the working phone gets a dial tone, look into the modular receptical on the GE base and see if the contact wires aren't out of place.
If you don't get a dial tone on the working phone, try changing the connection cord between the phone and the wall. Also look for the same problem in the wall receptical as discribed above for the GE base.
I would first verify that the line is good. Take a known good corded phone. YES corded phone !!! and try dialing with it and make sure it dials on the line every time. Also make sure that the Pulse/Tone setting is set for your service( there is still a few area without Touch Tone belive it or not)
Once you verify that the line is ok check each phone and take the defective ones back to where you bought them.
The problem is possibly the keypad on the phone. Try another phone , preferrably a standard corded phone. If you still cannot break the dial tone, then the problem is with the telephone line (phone company)
TONE/PULSE DIALING This adjustment allows you to select tone (touch-tone) or pulse (rotary) mode dialing. The phone is pre-set for touch-tone use. To set to tone or pulse dialing: 1. Press and hold the program button for two seconds. You will hear a beep. 2. Press the *tone button to select Tone Dialing or press #pause to select Pulse Dialing. 3. Press the program button again. You will hear a confirmation tone.
If the 900MHZ phone is Model 26928M programming for rotary dial usually goes like below, can't hurt to try on any model.
This adjustment allows you to select tone (touch-tone) or pulse (rotary) mode dialing. The phone is pre-set for
touch-tone use. To set to tone or pulse dialing:
1. Press and hold the program button for two seconds. You will hear a beep.
2. Press the *tone button to select Tone Dialing or press #pause to select Pulse Dialing.
3. Press the program button again. You will hear a confirmation tone.