Question about Philips GoGear HDD6330 MP3 Player

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Mp3 Files Show as Unknow under artist and title

Some mp3 albums will not show up with there Tagged file names after I drag n drop them onto my philips mp3 player. When its still connect to the pc it shows them there and I can double click on the to play them, but once I disconnect it from the pc they loose all there information. And when I plug it back into the pc it shows the files as Blank with a unknow file image instead of the usual mp3 image. And its properties says each file has 0kbs and 0 file size yet it still plays them!? All I want is for them to read the id3 file name I tagged them with. I have alot of albums on there with no problem but like four or five are screwing with me. One album has 15 tracks and only 3 show up like normal. I have used Multiple programs including the one it came with, changed formats, renamed , retagged over and over , Please Help

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Get the latest version of the software from the Philips website - it is more recent than the installation CD.
Go to:
www.usasupport.philips.com
Enter your model number
On the next page, click on your exact model number without the "B" on the end
On the next page, click on "software and drivers"


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

Posted on Feb 11, 2008

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Posted on Jan 02, 2017

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