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Floor tool wheel will not revolve on dyson dc08 origin vacuum - seems to be jammed. How do I disassemble the unit to fix the problem with the wheel. Everything seems to be clicked in. I do not want to force anything - I might just break it. Any help will be appreciated. Thanks.

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  • Nigel Swinney Jan 14, 2017

    This works! I fixed the head on our dyson it was full of hair stopping the wheels turning. Very bad design for such an expensive vacuum cleaner.

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Hi,

The wheels on the floor tool get junked up with hair pretty quickly, at least they did for our Dyson. The metal peg that holds them in has grooved teeth to prevent it coming out easily, but it will come out if you get a claw hammer and give it a good yank. I've just done this for ours, and it was clogged up bad.

Floor tool wheel will not revolve on dyson dc08 or - 8d70601.jpg
This claw hammer pic is indicative only, to actually get it off, I had a foot on the main assembly, and both hands on the handle of the hammer, the peg is stuck quite strongly.

6d6b963.jpg

When you get the wheel out, it will probably look like this. (this is actually a bit cleaner than it may be, as I'd already removed as much hair as humanly possible with a knife before disassembly) Once you have the wheel out, remove the peg (can just tap it out with a hammer, you may need a punch to get it all the way out. Not having a punch, I used the handle of a drill chuck, but a Floor tool wheel will not revolve on dyson dc08 or - 4b4abcf.jpg would also work :) )

4b4abcf.jpg

Give it a wipe clean, the wheel should then rotate freely on the peg. Then put the wheel back on, and drive the peg in. I've left about a millimetre of play in the wheel so as not to have it stick to the side, and hence not work again. Also, test it in both carpet and wood floor mode before putting away tools, I remember changing modes and finding that all of a sudden the wheels were sticking out an extra few millimetres.

Hope that helps


Oh, and never mind the first picture showing the entire head assembly removed, it doesn't have to be. I actually removed it all before realizing that the wheels would just come off with a hammer.

Posted on Oct 31, 2009

Testimonial: "That was very helpful rollersmb. Your pics and instructions was worth a weight in gold.It is now fixed and my wife is very happy. Thanks. "

  • rollersmb Oct 31, 2009

    Forgot one other thing, be sure to get the claws on the hammer as far in to the centre of the wheel as possible, you don't want to just lever on the edge of the wheel, it may damage it.



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Good solution - had the same problem with my Dyson.

on my DC08 the wheels are actually stuck onto a single bolt that goes right the way through, so I used a long thin spanner to lever off one wheel and was then able to extract the bolt far enough to clean off the other wheel.


Posted on Mar 14, 2010

  • s_afox Jun 06, 2011

    2 years since your original post and now I'm having the same problem!! thank you so much for your helpful insight and instructions "rollersmb"!

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Posted on Jan 02, 2017

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1 Answer

WHAT MODEL IS SERIAL NUMBER 151-UK-A32802


Hi there Michelle, it's Jack at Dyson.

From the serial number you've provided, your Dyson vacuum is a DC08 T Allergy cylinder. You can find support for this model on our website: http://www.dyson.co.uk/support/dc08tw/dc08-telescope-wrap-allergy

Please note, spares and accessories for DC08 T will differ to the spares and accessories for the standard DC08 model. Floor tools, accessories and other parts for DC08 will not fit DC08 T, and vice versa.

If you'd like further help with your machine you're welcome to give the Dyson UK Helpline a call on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

Mar 10, 2015 | Dyson Vacuums

Tip

Dyson DC08/08T/19/19T2/20/21/29 - Washing the filter


To wash the pre-motor filter in your Dyson DC08/08T/19/19T2/20/21/29, please follow the simple steps shown in the video below. This procedure applies to the following Dyson variants:<br /><br />DC08 - Origin, Animal, Allergy, Carpetpro, HEPA, Base, Toolkit, DC08i, Standard.<br />DC08T - Origin, Allergy, Carpetpro, Complete, Animal. <br />DC19 - Toolkit, Allergy, Comet Exclusive, Plus Tools, Precision. <br />DC19T2 - Multi Floor, DC19T2i, Animal. <br />DC20 - Origin, Allergy, Animal, Stowaway Blitz It. <br />DC21 - Stowaway Motorhead.<br />DC29 - Exclusive, Allergy Parquet, Allergy Parquet Plus, Origin, All Floors, Allergy, Allergy Complete, Animalpro, Origin Plus.<br /><br />The filter should be washed every 3-6 months using cold water. Always ensure the filter is totally dry before refitting it - this may take up to 24 hours.<br /><br />For further help and advice please visit <a href="http://www.dyson.com/">www.dyson.com</a> and click on Support. <br /><br />Dyson Customer Service<br /><br /><utube src="TIsdhNkiIQs&feature=relmfu"><br />

on Jun 22, 2011 | Vacuums

Tip

Dyson DC08/08T/19/19T/20/21/29 - Washing the filter


To wash the pre-motor filter in your Dyson DC08/08T/19/19T2/20/21/29, please follow the simple steps shown in the video below. This procedure applies to the following Dyson variants:

DC08 - Origin, Animal, Allergy, Carpetpro, HEPA, Base, Toolkit, DC08i, Standard.
DC08T - Origin, Allergy, Carpetpro, Complete, Animal.
DC19 - Toolkit, Allergy, Comet Exclusive, Plus Tools, Precision.
DC19T2 - Multi Floor, DC19T2i, Animal.
DC20 - Origin, Allergy, Animal, Stowaway Blitz It.
DC21 - Motorhead.
DC29 - Exclusive, Allergy Parquet, Allergy Parquet Plus, Origin, All Floors, Allergy, Allergy Complete, Animalpro, Origin Plus.

The filter should be washed every 3-6 months using cold water. Always ensure the filter is totally dry before refitting it - this may take up to 24 hours.

For further help and advice please visit www.dyson.com and click on Support.

Dyson Customer Service


on Jun 22, 2011 | Vacuums

1 Answer

When you turn the power off on dc08,as the motor slows down you get a pop sound


Hi there, it's Jack at Dyson.

If your DC08 is making an unusual noise when you turn it off, this could be the suction relief valve changing position. If the relief valve is activating during use there may be a blockage somewhere in your machine, and the filter may also need a wash.

To check for blockages, please follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc08/dc08-standard/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/check-the-floor-tool

In normal use we recommend washing both parts of the pre-filter at least once every 3-6 months, using cold water without detergent. Allow at least 24 hours for both parts of the filter to dry completely before replacing them in the machine.


This should help, but if you continue to have difficulty after giving these steps a try, please contact our experts directly on 0800 298 0298.

Sep 25, 2014 | Dyson DC08 Cylinder Bagless Canister...

1 Answer

Cannot take off the head of my dyson. argh help please


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty removing the floor tool from your machine. This sounds very unusual, and it's possible the release catch has been damaged or jammed in some way.

Our experts should be able to help further, and may be able to talk you through removing the floor tool over the phone.

When you have your machine easily to hand, I would encourage you to call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 18, 2014 | Dyson DC08 Cylinder Bagless Canister...

1 Answer

Is it possible to disassemble a Dyson floor tool/head please? (Not the turbine head!-the duel floor head!)


take the head off then take to the nearest garage and use there vac to **** it out or the blow it out with there compressor.

Aug 29, 2012 | Dyson DC08 Cylinder Bagless Canister...

1 Answer

Vacum cleaner has poor suction


Hi there,

I'm sorry to hear your DC08 isn't picking up as well as usual. This may be due to a blockage in the floor tool, wand or hose, and the filter may also need a wash.

To locate and remove any blockages in the machine, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc08/dc08-standard/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/check-the-floor-tool

In normal use, the filter needs to be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

I'm confident this will resolve the issue, but if you'd like any further assistance or advice, please call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 28, 2012 | Dyson DC08 Cylinder Bagless Canister...

1 Answer

Loss of suction in dyson dc08


Hi there,

If your DC08 doesn't seem to be picking up as well as usual, there may be a blockage in the machine. The filter may also need a wash.

The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc08/dc08-standard/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/check-the-floor-tool

In normal use, the filter needs to be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298. Our Helpline is available from 7am until 10pm, 7 days a week.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


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1 Answer

Head part to pole connection whats it called


Hi there,

From your description, it sounds as if you're referring to the floor tool - but the type of floor tool will vary according to which DC08 variant you own.

It's probably best if you get in touch with us directly so we can determine which part you need assistance with. You can call us free on 08002980298 - our Helpline is available from 7am until 10pm, 7 days a week. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

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