Question about Dell OptiPlex GX260 PC Desktop

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What is setting the pc back to factory settings mean?

Dell tech. support was called as the dell desktop acquired a virus that could not be cleaned by mcafee (current dats) nor qwest. Dell finally set the pc back to default factory settings over the phone. What exactly is this? Did they somehow reimage the pc? Thanks!

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  • knightjetta Dec 19, 2007

    When I stated "over the phone", I meant that they instructed us over the phone on how to restore the factory settings. This is essentially a reimage correct?

  • knightjetta Dec 20, 2007

    Thanks for the information

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  • 39 Answers

2 WAYS

Restore default factory settings in setup - Only recover the seetings of your motherboard (date and time, pc health, etc)

Restore Software factory defaults - All hard drive is reinstalled, original software of Dell. Programs like MS Office, all of your data have to be reinserted in the computer.

I didnt understand the "over the phone".

See ya

Posted on Dec 18, 2007

  • Leonardo Nogueira Dec 19, 2007

    Yes, if you can backup all your data cause the Restore CD overwrite the hard drive..



    If you are skilled, remove your hard drive and put into a "clean" computer. With this clean computer, scan your infected hard drive. If this way dont work, reinstall the image..



    I use AVG Free antivirus, works great for me. =) Good luck

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Posted on Jan 02, 2017

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From your programs list chose Dell Recovery Center. Launch Dell System Recovery and follow the instructions. You can also tap F11 as you start the PC. Online Virus Removal 39 99 Online Virus Removal and Online PC Help

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Dell dimension 5150 can not return to factory settings using ctrl f11 error code in recover my computer wizard ec950025. i know nothing about computers


Hi,

Eversince PC Restore has been put to Dell computers, it has been convinient for home users to reset their computers back to factory settings. This error indicates that the factory image settings pre-stored in the hard drive of your computer is corrupted already. What you need to do is to perform manual reinstallation of Windows. Assuming still have the Recovery Disks for your computer, you may follow the steps from this LINK01.

If this computer was shipped before September 28, 1994, you may take advantage of its Lifetime Phone Support from a Dell Technical Representative. You may double check the shipped date of your computer from this LINK02. Prepare your computer's Service Tag number that can be found at the back your desktop on a white sticker with a barcode on it then call 1-877-293-1197.

If you have lost your Recovery Disks, you may request these CDs by calling 1-877-293-1197.



I hope this works for you. Kindly reply for further assistance. Good Luck!


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How to reboot my dell desk top computer


  1. While most Dell desktops respond well to "System Restore," which restores the Windows operating system, occasionally a computer may need to be restored to factory settings. This is usually done as a last resort and is usually due to viruses that can't be removed. While you should try "System Restore" on your Dell first, resetting the desktop to factory settings is an option. This is done through a PC restore by Symantec. Be aware that not all Dell desktops have this ability, and before proceeding with this option, you should call Dell tech support

  2. Make copies of all things on your PC you want to save, such as photos, documents and other installed programs. Resetting your PC to factory settings will erase all data on the hard drive. It will erase anything that you installed on your computer after you received it.

  3. Restart your computer.

  4. As the computer is turning on, you will see a blue bar that says "Dell.com" across the top of your monitor. At this time, press the Ctrl and F11 keys simultaneously. If you wait too long, you will miss the opportunity to do this and will have to restart your computer again.

  5. Click the "Restore" option when the next screen appears.

  6. Click "Confirm." The PC will begin its resetting process. This process takes approximately 10 minutes.

  7. Click "Finish" when the process is complete. Allow the PC to restart itself. Do not restart it yourself since it needs to run through its boot program.

  8. Click "Yes" to allow the computer to restart. When it does, it will be at original settings, and you will see the "End User License Agreement" screen. Click "Next." The System Restore screen will appear, and the computer will do another restart.

  9. Once it does another restart, click "OK." You have now reset your Dell desktop to factory settings.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response.

Thanks, Joe



I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

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How do i restore my dell back to factory settings


Hi,
You can follow the link below , for step by step instructions
http://tinyurl.com/5j2b62



Thanks
proton

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1 Answer

How do i restore my dell settigns back to factory settings


If you mean BIOS setting, then enter the BIOS, choose Restore Defaults. 
If you mean your windows installation, use the Operating System reinstallation CD from DELL (the green CD, for Windows XP). After operating system installed, use your driver CD (usually the blue CD from DELL). If you don't have the CD, please contact Dell support center to get the CD (charges may apply).

For more information please follow this link and this link.

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