Question about HP PSC 1315 All-In-One InkJet Printer

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Scanner does not work when requested from HP Director

Manual scan works fine. The printer works fine after manual scan and when printing a file from the computer. When requesting that an item be scanned I get a message "An error occured communicating with the scanner device. Please assure that the scanner device is connected properly and try again". I have changed the USB port that drives the printer, still get the same message

HELP, please!

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Make sure the cable is plugged all the way in to the printer it gets loose for some reason and have had this problem my self many times. I replaced the US plug and mine went away but test the cable first.you can go to WWW.hp.com and support and read the Trouble bullitins for this printer and you will find a white paper or TSB on this.

Posted on Sep 28, 2009

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It's very

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