Question about Sony Handycam DCR-HC38E Mini DV Camcorder

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DCR-HC38 computer not recognizing camera

DCR-HC38 my computer will not recognize my camera. It says video caputre device is not attached or turned on.

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  • Sony Master
  • 497 Answers

Option 1:

If you want to use the USB cable to connect the Camcarder to the Computer to transfer the video to the Computer then:

(Applicable for Vista Operating System Only.)

This Camcorder does not support USB streaming with the VISTA Operating System. Use an i.LINK cable to transfer the video to the Computer. The i.LINK port is also called IEEE 1394 or Firewire port. (An i.LINK is a black D shaped connector with 4 or 6 pins. The type of cable to be used will depend on the i.LINK port of your Computer. The Sony Camcorder will have the 4 pin i.LINK cable and if the computer has the 6 pin i.LINK port, then you may have to use the 4 pin to 6 pin i.LINK Cable).

You can use any video capturing software like Windows Movie Maker to transfer the video from the Camcorder to the Computer.

Refer this Link for the instruction to transfer the video to the Computer using i.LINK cable.

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C111893


NOTE: As the Camcorder does not support USB streaming with Vista, it is not required to use any Sony Device Driver to transfer the video to the Computer. You do not require any Drivers or Software from Sony to transfer the video from the Camcorder to the Computer using the i.LINK/Firewire interface.

Option 2:

(Applicable for Windows XP Operating System only):

If you are using a Windows XP Operating System then you have to install the USB Streaming Driver in the Computer from the supplied Software disk with the Computer.

Check this Link for the instruction to transfer video to a Computer using USB Streaming.

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C222820

If you do not have the supplied Software disk then I suggest that you use the i.LINK cable to transfer the video.


Good Luck!!!!!!!!!!!!

Posted on Oct 01, 2009

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Posted on Jan 02, 2017

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