After fixing rollers not turning the water will not dispense out

Hi,


Please check that all of your belts are still good (ie not stretched out, torn or otherwise worn). Also, please double check that you've cleaned all debris from the brush roll. You might need a tooth brush or a comb that you can throw out later. You might use shampoo to clean in. Then , please have the brush roll motor checked.

Thank you.

The belt and clutch are probably worn or broken. Instead of a normal brush roller belt like most vacuums have, Dyson designed these with a plastic clutch between the motor and brush roller, so you can turn the brush off for hard surfaces. The belt from the motor to the clutch is replaceable, but it is the belt least likely to wear out or break. The belt to the brush roller, which is the one that takes all the beating and encounters all the dirt and grit is plastic welded into the clutch and cannot be replaced. You have to replace the entire clutch when that belt goes. On a normal vacuum, this is a $3.00 to $5.00 repair. On a Dyson, the part is around $25.00 retail, and you have to tear half the vacuum apart to get to it. You don't need much in the way of tools to repair it, as most of the vacuum simply snaps together, although you have to take care that you don't break the plastic parts getting them apart. You do need a torx screwdriver to remove the clutch housing. I've done two of these in the last week, both with the same issue.

The roller brush will turn as long as the sweeper motor is running no matter what brand you have. Turn it off as you return it to the upright position.

May just be in the connection between the two rollers. I know it looks like one roller, but it is actually two pieces. Remove the silver bottom plate, turn the two large plastic screws on the top ends of the roller assembly, they do not need to be removed, and the two end caps will pop off the roller. you have a short roller and a long one. Where they go together under that black round piece is where you will look, there is a silver shaft sticking out of both sides. then look in the ends of the rollers where they connect to the shaft and look for signs of wear, they are rectangular and sometime they will get rounded out and can not turn. Also at this time you can turn on the vacuum and make sure the motor is turning those shafts. If it is turning fast then those ends of the rollers that fit in there are probably worn or maybe just one of them like mine did. Parts are available from Dyson or maybe Sears etc. You may just want to get a whole new roller if this is the problem. The only other issues may be the motor or the gearing that is under that housing. You will have to remove the other clear plastic piece to access this area. Take care and good luck with it..

Is the brush/roller spinning? If not, then the connection between the roller is broken, it is a two piece roller connected by a round black piece. there is a gear under there that can break and keep the roller from spinning together.

It sounds like your roller brush itself might be bad. Try holding the roller brush holding just the end caps with your finger tips, and spinning the roller. Does the roller spin freely? If no, this indicates that your roller brush's bearings have melted together. This is a common problem for Bissell vacuums, as they use cheaper plastic bearing caps. The roller brush is not covered under the warranty either.

When this part goes bad, this causes the belt to break almost immediately. If you tried replacing the belt, and it broke immediately, your roller brush has gone bad.

Here's a link to the Bissell LiftOff Revolution rollerbrush on our site;

Bissell Roller Brush for Lift Off Bagless

Please leave me some feedback, or rate my solution helpful if this helped you fix your problem. Thanks so much,

Chris Jones
GoVacuum.com

Try putting on a new belt.

I have had problems with the belts on my Mach 5 overheating (smell of burning rubber) and also with the motor overheating and shutting down.
I learned the hard way that one of the issues might be that the roller/brush on the bottom of the unit has a metal bearing inside the roller/brush that can become clogged with hair (both human and pet hair) which effects performance of the unit.
It’s fairly easy to fix.
Lay the vacuum on the floor so that you can see the roller/brush. Then remove the phillip head screws that hold the protective plastic plate over the roller/brush. (There are about 6 screws that hold this plastic protective plate in place) Also, you will be removing the (1) screw that also holds the plastic plate over the belts. There are (2) belts that you can remove and when in doubt replace these (2) belts for around $9.00.
Once you have the protective plastic plate off that covers the roller/brush disconnect the belt is around the roller. Take the roller and cut off any hair that is wrapped around the roller. Next, grab the roller by each end and twist the ends caps and (1) of the ends will unscrew. Once you have unscrewed one of the ends remove any hair or dust that is trapped under this cap. (Be careful not to lose the small metal washer that sit on top of the bearing)You will notice under this cap is a metal bearing that can become clogged and jammed with hair. The hair should come out fairly easy and allow the brush to spin fairly easy once you have screwed the end caps back in place test that it spins freely. If it doesn’t spin freely replace the roller/brush with a new one for about $23.00.
When you put the belts back on the thick rubber one (Belt # 40201-271) has probably become stretched and should be replaced for about $3.00. The small diameter belt that goes over the roller/brush probably does not usually need to be replaced and does not usually fit very tight. I have heard that people will take the small roller/brush belt and turn it upside down to get a better fit.
I just did this on my Mach 5 and it runs like a new machine. I did end up replacing the roller/brush head.
Hopefully you will find this useful.

Yeah, it’s annoying that the manual doesn’t give more detailed instructions and drawings to help with this, because you do have to take the roller assembly apart sometimes to clean built-up carpet lint off the unit properly. If you don’t do this, I’d expect you’d have more problems.

I have a different model number Bissell Proheat than yours. Yours may have different parts or go together differently than mine, but I'll tell you how I do it on mine and you can try my way out and see if it helps you.

(In all cases where I use left vs. right or front vs. back, as when these terms are used with a car, I am facing the front of the Bissell. I am NOT behind the Bissell, where I would stand when cleaning carpet with it.)


Here's how I put it together. This takes much longer to describe than to do, once you figure out where everything goes and you get the hang of doing it!

Attach the left arm with the two silver rods (ONLY attach the left arm here-- leave the corresponding right arm, which looks like the left arm except it has no silver rods, off the bottom unit of the Bissell, for now) to the left side of the Bissell, with a silver screw with a built-in washer. The screw hole is on the back end of the arm and the arm dips down towards the front of the Bissell and holds the two brushes in position so that they can turn without striking the top of the underside of the Bissell or dragging on the floor.

Put a small silver washer on each long, silver metal post, where the roller brushes will go, and slide it all the way to the left.

Put the larger rubber belt around both metal posts, about halfway to two-thirds of the way down the metal posts.

Slide the brushes halfway down the metal posts and attach the larger rubber belt to the cog wheel on the left side of each roller brush. Then slide both roller brushes with the large rubber belt attached all the way to the left so that the cog wheels are against the inside of the left arm. As you move the roller brushes almost all the way to the left, you may be blocked from reaching the end until you carefully work the rubber belt around a plastic flange on the inside of the left arm, but do this and be sure the roller brushes are up against the inside of the left arm. Make sure the rubber belt is still on each of the cog wheels when the roller brushes are pushed all the way left. If you turn one roller brush, the other should turn, too, because of the belt attached to both cog wheels.

Put the small belt around the small cog wheel on the bottom unit of the Bissell behind the right end of the back roller brush, and also around the cog wheel on the right end of the back roller brush. (The right cog wheel on the front roller brush is the only one of five cog wheels without a belt, when everything is assembled correctly.)

Put a small silver washer on the right end of the silver rod passing through the back roller brush.

NOW attach the right arm, using a silver screw with a washer, to the middle screw hole on the right side of the bottom unit of the Bissell. The right arm should mirror the left arm, so that the two arms hold both roller brushes in position on the right side and straight across the bottom unit of the Bissell. It is normal for the roller brushes and arms to be able to flex up and down a bit, when everything is put together correctly. The built-in washers on the silver screws which attach the arms keep the arms and roller brushes in the generally correct position but allow them to flex.

Now using your fingers you should be able to slowly spin the roller brushes without the brushes contacting the top of the bottom unit of the Bissell and without dragging too low against the floor. Check one more time and be sure the belts are positioned correctly around four of the five cog wheels.

If everything seems right, attach the two side covers. These are not interchangeable; the left cover only fits on the left. The short black screw goes in the back screw hole, and the long black screw goes in front.

Then attach the front cover. It's important to be careful that the hooks on the front cover are inside the side cover holes designed to hold the hooks before trying to tighten the last screw through the tab on top of the front cover. If you aren't careful about this, it's easy for the front cover to be out of position or to break its tab.

Try powering up the Bissell and see if the rollers spin correctly. Remember that the handle must not be locked upright and the trigger must be depressed with the Bissell turned on before the roller brushes will spin. (Sometimes people complain that nothing happens with the unit turned on and the trigger depressed when the only problem is that the handle is in the locked upright position.)

Good luck!

THIS GEEN LIGHT MEANS THAT THE BELT HAS COME OFF. THE REPLACEMENT IS AS FOLLOWS: FLIP THE BRUSH (RUG RENOVATOR) OVER AND REMOVE THE SCREWS ON THE SILVER GUARD THAT KEEPS THE ROLLER IN PLACE. SLIDE THE ROLLER UP OUT OF THE SLOT, TAKING NOTE ON THE HALF MOON SHAPED SIDE. REMOVE THE OLD BELT(OR WHAT'S LEFT OF IT). PLACE THE BELT AROUND THE MOTOR SHAFT FIRST. THEN AROUND THE WOODEN BARE SPOT ON THE ROLLER. PUT THE ROUND(CIRCULAR) SIDE OF THE ROLLER IN FIRST, THEN CAREFULLY STRETCH THE ROLLER WHILE HOLDING IN THE ROUND SIDE IN ONE SIDE AND ROTATE THE ROLLER UNTILL THE HALF MOON LINES UP TO THE SLOT. PUSH IT DOWN INTO THE SLOT AND PUT THE ROLLER COVER BACK IN PLACE AND RE-INSTALL THE SCREWS. AND THERE YOU HAVE IT. HOPE THIS HELPS. PLEASE KEEP ME POSTED. THANK YOU FOR THE HONEST RATING AND FOR USING FIX-YA.