Question about HP DesignJet 500ps (42 in.) InkJet Printer

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There's an error appears. It was error number 86

I have a problem on my HP designjet 500ps plotter. There's an error appears. It was error number 86 :01. Pls. i need assistance

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....or 4. the trailing cable is twisted and binding up the movement of the carriage.

Posted on Apr 16, 2014

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86.01 can be a couple of issues pertaining to the movement of the carriage assembly.
1. Too much friction in the Slider Rod. Lubricate the slider rod.
2. The Carriage is bumping into the Service Station. If the carriage
is stuck at the right hand side of the Printer and cannot be moved
out to the center of the Print Platen it is because the Service
Station cannot uncap the Printheads. In this case replace the
Service Station/Aerosol Fan Assembly.
3. Check the carriage belt for wear. Check the carriage path for debris. If the belt is worn, replace the belt. Also, clean the teeth on the carriage drive motor, the debris from the belt will accumulate on the teeth.

Posted on Oct 09, 2009

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1 Answer

SEVER EROR 0X9010001


Was the error preceded by 81:01 or 81:11? That is the format for the actual error on a 500 series plotter.
If so then you have a Paper-Axis shutdown.
Corrective Action: If this error code appeared but was NOT caused by a paper jam, then try the following:
Carriage Belt if it is frayed or worn out, if it is good then
Replace the Encoder Disk Assembly.

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2 Answers

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System Error: 86:01
Problem Description: Carriage-Axis shutdown.
Corrective Action:
If this error code appeared but was NOT caused by a paper jam, then try the following:
  • Too much friction in the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod.
  • The Carriage is bumping into the Service Station. If the carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen it is because the Service Station cannot uncap the Printheads. In this case replace the Service Station/Aerosol Fan Assembly
  • Perform the Carriage Movement test

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When printing a PDF File I get this error Task:


Download the newer verson of firmwere your problem will be resolved....

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1 Answer

Hp plotter 500ps problem by when given the command affter than plotter show on display system error 81:01. pls give to soluction.


Have you solved this problem, as I post it's 3 months old. This is a serios problem and refers to paper axis shut down.

Jun 08, 2011 | HP DesignJet 500ps InkJet Printer

3 Answers

HP 500ps showing error is System error 86:01


System Error: 86:01
Problem Description: Carriage-Axis shutdown.
If this error code appeared but was NOT caused by a paper jam, then try the following:
* Too much friction in the Slider Rod. lubricate the Slider Rod.
* The Carriage is bumping into the Service Station. If the carriage
is stuck at the right hand side of the Printer and cannot be moved
out to the center of the Print Platen it is because the Service
Station cannot uncap the Printheads. In this case replace the
Service Station/Aerosol Fan Assembly

Apr 16, 2010 | HP DesignJet 500ps InkJet Printer

1 Answer

Error came up severe error 8x8010003 Task:t Mech file:sequence.c line 636 First error was 86:01


The belt needs to be replaced. The slider rods need to be lubricated. Then the plotter needs to be calibrated.

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1 Answer

HP Designjet 500ps 24" Plotter- screen says to replace printheads


Printheads are available everywhere, you replace them your self. Machine will usually indicate just one bad print head at a time.

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