Question about Heating & Cooling

1 Answer

I have a GE (Rheem) SmartWater SmartShield Sensor gas cut off

I have a GE (Rheem) SmartWater SmartShield Sensor System Water Heater (mfg date 12/2007) where the burner cuts out before full heating is reached. When this happens there is a click in the valve and all burning natural gas is eliminated (pilot and burner). The pilot light will reignite immediately and the tank will resume heating. This process repeats 3 to 4 times until the water is to temperature and the burner only shuts down.
I called the service number and was immediately sent a new gas valve. After replacement of this valve it continues the same behavior.

The glass vile is still in one piece behind the burned.

I there something I am missing?

Posted by on


1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 5 Answers

The click you hear is the gas valve shutting off flow. It does that because the thermocouple (a rod sticking into the flame of the pilot) voltage drops, usually below 13 millivolts or so. Might be a loose connection from thermo to valve body (should be finger tight plus 1/4 turn) or a bad thermo ($13 at Lowe's). Good Luck.

Posted on Dec 04, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Not enough hot water ge smartwater water heater gas

1) Copy following links:

2) Low temperature setting, extremely cold incoming water, Water leak or broken pipe running hot out of tank, crossover caused by bad faucet cartridge or bad recircirculation check valve,, bad gas control valve thermostat.

Feb 19, 2013 | General Electric GE SmartWater Household...

1 Answer

My smart water pilot is on but it is not heating the water tank

GE is Rheem.
Models change frequently.
Copy following link for troubleshoot resources by type of gas control valve.

Newer water heaters require frequent air intake cleaning.
To do this with Rheem requires removal of combustion parts, and then air compressor to blow out screen.
It is probably time to have a plumber give water heater a catch-up on recommended maintained, such as checking gas pressure, bleeding gas line, checking vent draft, clean combustion parts, clean air intake, check if gas control is working correctly.

Sep 03, 2012 | General Electric GE SmartWater Household...

1 Answer

Model #22v30FN serial# rhu08898u6983 mfg date 20 aug 2009 waterheater won,t light (installed sept 2009)

Gas water heaters are a huge field:
More information is needed for correct do-it-yourself answer. Add a comment and include what steps you have taken and what you observed at the pilot light. Include description of gas control valve.
The combustion parts may need to be cleaned, the thermoscouple could be bad, misaligned thermocouple, the system locked out from FV flammable vapor event, or overheating caused ECO energy-cut-off to trip, or air in gas line, low gas pressure, or dirty air intake, bad venting, improper venting, bad gas control valve, negative pressure, tight house, lack of combustion air, hot attic, exposure to chemicals in air, rusted parts, etc.

Add a comment any time.
Or contact Rheem at 1-800-432-8373
Or continue reading to find correct resource:

You have Rheem 30 gallon ultra low-nox gas water heater.
Knowing the gas valve is necessary for troubleshooting.
The 40 and 50 gallon version of this water heater have electronic self-diagnostic gas valve as shown on following link.
Open following link to identify gas valve, then add a comment and describe which gas valve you have.

Open following link for general do-it-yourself resources, with reading resources, service manuals, images that illustrate cleaning and different gas water heater parts

Add a comment for more help.

Take a moment and rate answer for accuracy:
And take advantage of fixya expert assistance live.
For a price, expert works with you while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

Sep 13, 2011 | Rheem Water Heaters

1 Answer

What is recovery on a GE 40 gal gas water heater model PG40S9b

GE is made by rheem-so it should be around 38-41 gal per hour-should be on nameplate by gas valve

Jan 26, 2011 | General Electric GE SmartWater Household...

1 Answer

Smartshield water heater will not light.

make sure you hold the light button for over a minute for sure... if it dose not light replace thermo coupling and retry lighting

Mar 15, 2010 | General Electric GE SmartWater Household...

1 Answer

Restricted air inlet

Clear the area around the bottom of waterheater so as to allow air flow around mesh area built into base of water heater and or open unvented door passages involving waterheater. This mostly a safty issue which seldom occurs if not remedy quickly.

Please rate. Thanks JJ505

Mar 29, 2009 | General Electric GE SmartWater Household...

3 Answers

Hotpoint Shield Sensor System Water Heater.Model WG40TO1AVFOO. How do I reset the Smart Shield Air Shut Off Panel? Thank You Gary J. Bequette

Pushing the pin you see back down opens the safety baffle and turns your smartshield heater into any old heater (that is, no smartshield). If you want, find a way to hold that pin down (remember it gets hot in there), put it all back together, and get on with your life.

Apr 26, 2008 | GE Heating & Cooling

Not finding what you are looking for?
Heating & Cooling Logo

Related Topics:

1,588 people viewed this question

Ask a Question

Usually answered in minutes!

Top Heating & Cooling Experts

Paul Carew

Level 3 Expert

2597 Answers

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

Donni Steen

Level 3 Expert

659 Answers

Are you a Heating and Cooling Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides