Question about Directv Plus DVR DTV Receiver / 100-Hours Video Recorder
I'm having a problem with the DirecTv DVR R15 model that I have. Every now and then it appears that th sensor is not functional as it does not recieve the signal from my remote. The remote works fine as it is still able to control my HD Reciever. I know the box is ok too because I can navigate it using the buttons on the front. Has anyone had this problem? Do I need to replace the sensor? This started happening since the most recent software upgrade. Could this be a software problem?
Sat on the phone with direct tv for about an hour.
we were unable to come up with any solution useing codes and reset option. The one thing that might help with your remote:
try pressing the select and mute button together untill the light blinks at the top. Then push 0001 or try 00001
Make sure to point the remote at the receiver.
This did not work for me and they sent me a new reciever.
They of course tried to charge me for the full price of the reciever which they will most certantly try with you.
It souds like you problem started happeing after the last upgrade which is when my problem started happening.
I gave them a little bit of attitude when they tried to charge me for a new receiver stateing that it was ther new upgrade that caused the problem and that if I had to pay for a new reciever I was gonna cancel with them and go with dishnetwork.
(they sent me a new receiver free of charge in 2 days)
They should have been willing to do this whithout any argument but they are trying to get money wherever thay can. Seems pretty unfair cosidering that you can get all this stuff for free when you first sign up.
Also dont let them tell you that it is the remote sensor. I went back and forth with this guy trying to explain to him that my remote worked fine with other devices includeing my other DVR.
He finnally agreed that it was the DVR sensor.
Hope this helps
Posted on Jan 15, 2008
Try reinstalling your update sounds like you missed some of the update
Sorry wish I could help youmore
Posted on Jan 15, 2008
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