Question about Acer Aspire 5610-4648 Notebook
I receive an error stating :
ACER ORBICAM APPLICATION HAS STOPPED WORKING
A problem caused the program to stop working correctly. windows will close the program notify you if a solution is available. Close Program.
I do not use messenger so it is not due to this being downloaded. There is nothing on the Acer troubleshooting and technical support to help with this.
** Note ** When the My Pictures or Pictures folder gets full, camera will not work - Cut and Paste all pictures in that folder to another folder and restart Orbicam program.
If that does not work then do this:
Start - Programs - look for Acer Empowering Technology then Acer E-Recovery - The look at the bottom and you will "Backup", "Burn disk" and Restore" choose Restore - choose Apps and Drivers at the bottom of Restore tab (it will say extracting) - once extracted - click Install - click Vista or (XP) on the left - click Drivers - click Camera or CCD - on the right side of the screen, click a phrase that has something like "Install now", follow on screen instructions.
Posted on Feb 02, 2008
Hi Lizza, Do u get this message when you double clicks on Acer Orbicam (Desktop icon)? And which Windows You are using? However you can try following steps...
First of all, You need to check that your webcam is still working, the device does not have problems. You can check this quite easily by opening Messenger -> Tools -> Webcam Settings.
Another way is to check the folder:
There you will find the application “LiveCam.exe”. Run this to check that the webcam device is working fine.
If you don’t have the “BisonCam” folder, this means that your webcam is a different model; I don’t yet have a complete list of all the devices and their relative folders but all notebooks and webcams have some folder so if you look hard enough you’ll find yours.
There appear to be two factors that can create this problem:
1] The Orbicam application needs the correct orbicam driver to work correctly;
Windows Vista has its own internal driver to install the device, naming it “Acer Orbicam” (great Windows!!) but in this way the application cannot find the correct driver, so Vista returns the error message.
2] If some pictures are present inside “My Pictures” folders, the Orbicam application will fail to start. It seems to be a Vista issue and still needs to be fully clarified.
The problem seems to have been caused by the Vista Upgrade software, which causes the OrbiCam application on certain models to malfunction. However, as explained above, the OrbiCam camera works fine, the software just can’t control it correctly after the upgrade.
Another issue that has added to the confusion here is that there are “more than ten” different types of OrbiCams installed on Acer notebooks. Again as mentioned above Windows Vista has its own internal driver to install the device, and simply calls it “Acer Orbicam” which makes distinguishing the correct driver from wrong one an almost impossible task. If you replace your driver with the wrong one, the application cannot find the correct driver and you get the error message
Currently only 2 notebooks have complete solutions available online. This is because - so far - they are the only “problems” Acer support technicians in Taiwan have been able to fully replicate, analyse and repair.
These “fixes” are not general solutions and ARE NOT OK FOR ALL NOTEBOOKS. This explains why some readers have been getting error messages with the new drivers/applications. The new drivers and applications can be found at the following addresses:
Aspire 9300 at the following link:
Aspire 5570 at the following link:
If your notebook is not one of the two above, read on:
For all notebooks with Acer Orbicam the repair procedure is the same:
1] identify the specific webcam device you have inside your notebook
2] get the hardware description (hardware id) of your notebook’s webcam
3] get the full serial number of your notebook (long alphanumeric code in the bottom side)
4] send this information to your local support centre who can then walk you through the procedure for your specific notebook.
All steps are important because only with the above information can Acer correctly identify the right driver and application for your notebook. Simply sending “Acer Orbicam” as the description, does not help because all the different webcams Acer installed are called “Acer Orbicam” (again, thanks Windows)…
So how do you identify the right one ?
How to get the webcam device information:
Go to “Control Panel”, switch to “Classic View” (the support team still find this way easier and better to work with than the default one) and double click on the “System” icon; to the right you will find Tasks list and below “Device Manager”, click on this.
Now you have the full list of devices of your notebook, look for “Imaging Devices” and double click on this. Here you will find the Acer Orbicam.
Double click on “Acer Orbicam” and the Acer Orbicam Properties window appears. There are three tabs : General, Driver, Details
Click on “Driver” tab, the important information listed here is:
“Driver Provider” and “Driver Version”
Copy this info onto a word / txt file or take a screenshot of this window. Just make sure you write down this information. Then click Aspire 5610-2762 Orbicam not working - 542506971_0b3e8f0f00_o.jpgdquo; tab
Under “PropertyAspire 5610-2762 Orbicam not working - 542507017_6f244cf125_o.jpgng list, click on it and open the drop down menu.
On the drop down menu look for “Hardware Ids”. Click on this.
In the Value box, you should find sAspire 5610-2762 Orbicam not working - 542397338_1d8c1d1f3a_o.jpgUSB\VID_5986&PID_0102&REV_0100&MI_00
As before, copy these two lines or make a “screenshot” of the window
At the end of all this you will have:
Your Notebook’s Serial Number
The OrbiCam Driver Provider
The OrbiCam Driver Version
The OrbiCam Hardware IDs
Send all of this information to Acer with your support request/telephone call. This should cut down the time it takes them to get you back up and running.
HOPE THIS WILL HELP YOU...LET ME KNOW THANKS
Posted on Dec 18, 2007
There is a fully funtional solution available in the downloads and updates section of acer.com.. It is a fix, and works so far as i can tell.
Posted on Feb 13, 2008
I had the same issue and its weird but move all your pic out of the pictures folder in to a new one and thats it when that folder gets to full the cam will not work
Posted on Aug 17, 2009
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Posted on Jan 02, 2017
There is a utility bar that you can install that lets you change the default application folder:
** Note ** When the My Pictures or Pictures folder gets full, camera will not work - Cut and Paste all pictures in that
folder to another folder and restart Orbicam program.
If that does not work then do this:
Start - Programs - look for Acer Empowering Technology then Acer E-Recovery - The look at the bottom and you will
"Backup", "Burn disk" and Restore" choose Restore - choose Apps and Drivers at the bottom of Restore tab (it will say
extracting) - once extracted - click Install - click Vista or (XP) on the left - click Drivers - click Camera or CCD - on the
right side of the screen, then look for Bison driver or (or your model which can be found in device manager - control panel - system - device manager - Imaging devices) you have then click a phrase that has something like "Install now", follow on screen instructions. Then repeat steps above and instead of driver choose Bison (or your model which can be found in device manager - control panel - system - device manager - Imaging devices) Utility
Posted on Feb 02, 2008
mine is a acer 9300 and my can just says"acer orbi cam stopped working::what is wrong with these computers,its been used 3 times_?__and crashed__??
Posted on Feb 09, 2008
Try performing uninstall from control panel, even if the program is corrupted. Then install it again using the recovery disk or downloading it.
hope it can help
Posted on Feb 17, 2008
Tips for a great answer:
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