Question about Acer Aspire 5610-4648 Notebook

4 Answers

Aspire 5610-2762 Orbicam not working

I receive an error stating :
ACER ORBICAM APPLICATION HAS STOPPED WORKING

A problem caused the program to stop working correctly. windows will close the program notify you if a solution is available. Close Program.

I do not use messenger so it is not due to this being downloaded. There is nothing on the Acer troubleshooting and technical support to help with this.

Thanks!!

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  • 45 more comments 
  • Anonymous Jan 07, 2008

    aspire 9300-3716 and my orbicam stopped working. the prompt said windows would give me a solution. hasn't happened.

  • Anonymous Jan 08, 2008

    mi web cam doesn´t work

  • Anonymous Feb 09, 2008

    acer Orbicam not working

  • Anonymous Feb 09, 2008

    my acer orbicam not working

  • Anonymous Feb 17, 2008

    i have the same problem

  • onephatdj Feb 17, 2008

    orbicam not working

  • aisha631 Feb 17, 2008

    i have deleted my orbicam because i thought i might be able to install it again but i can't hiw do i?

  • pk ken Feb 20, 2008

    the orbicam will work on two other windows on this computor but not mine

  • Anonymous Feb 27, 2008

    my orbi camera is not working

  • Flashboet Mar 02, 2008

    I receive an error stating :
    ACER ORBICAM APPLICATION HAS STOPPED WORKING

    A problem caused the program to stop working correctly. windows will close the program notify you if a solution is available. Close Program.

    I do not use messenger so it is not due to this being downloaded. There is nothing on the Acer troubleshooting and technical support to help with this.

    Thanks!!

  • Ripton Mar 15, 2008

    Acer orbicam is not working. a problem caused the program to stop working correctly.

  • ronan_javier Mar 25, 2008

    i did not anything coz i dont know much about computer.i dont want to worsen the problem

  • Anonymous Apr 13, 2008

    my laptop is Acer n modl no is Aspire 5610 n my orbi cam is not working

  • Anonymous Apr 14, 2008

    my camis not working

  • Anonymous Apr 17, 2008

    acer orbicam not working

  • foxhound27 Apr 21, 2008

    I have the same problem. I have an Acer Aspire 5100 and the camera was working fine until two months ago for no reason whatsoever. And it's a new laptop.

  • Anonymous May 24, 2008

    my orbicam does not work at all, what can I do to restore or fix it?

  • Anonymous May 26, 2008

    acer orbicam not working

  • nickieakin Jun 19, 2008

    Same problem. It says windows is trying to find a solution, but doesn't show anything. I have an Aspire 5610Z

  • Anonymous Jun 29, 2008

    hmm, that honestly is strange, i really di rely on Acer Corp. But my orbicam is screwed up too. I have an Aspire 5570.

  • egoldie_22 Jul 05, 2008

    computer just doesnt find a camera. says make sure cam is plugged in.

  • jeannafoote Jul 12, 2008

    I have the same problem, it says camera is unplugged.

  • daudasenator Jul 18, 2008

    my orbicam has stopped working.

  • deborahIdowu Aug 06, 2008

    Acer OrbiCam application has stopped working



    A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.



    Rev. Obembe

  • Anonymous Aug 18, 2008

    orbycam stoped workig

  • ipers Sep 24, 2008

    everytime i open acer orbicam it says acer orbicam is not working.sometime no webcam detected it appears on the screen.sometimes its totally gray.can acer will do something about this?

  • vrkny Sep 26, 2008

    everytime i open acer orbicam it says acer orbicam is not working

  • Anonymous Oct 18, 2008

    mine doesnt work

  • jal_3333 Oct 18, 2008

    i want driver for web came

  • Anonymous Nov 05, 2008

    need the drivers for my webcam

  • titat Nov 17, 2008

    my orbicam not working

  • Anonymous Nov 17, 2008

    hi

    it is about days i have this problme

    can you help

  • jewelltran Nov 29, 2008

    my webcam not working at al.........just all black..........

  • dmalibiran Dec 03, 2008

    when my laptop reformat my orbicam got lost

  • Anonymous Dec 09, 2008

    my orbicam is not working and i am unable to take still photos and save them . is there a programme that i can get to have this up and runing again?

  • j_sweetz Jan 09, 2009

    when i am using msn messenger i try to use the webcam but it says that it is in use or unplugged... and it doesnt want to work.

  • luvspets13 Jan 30, 2009

    acer orbicam program missing?

  • Anonymous Jan 31, 2009

    I have the 5610 & downloaded Driver Detective to "fix" the problem. All I got was overcharged for no reason.

  • Anonymous Feb 03, 2009

    Same problem on Aspire 5103WLMi

  • Anonymous Feb 03, 2009

    Aspire 5610z

    I have the same problem .OrbyCam has stopped working

  • Anonymous Mar 05, 2009

    My Webcam is not Working on yahoo thought it works on the acer Crystal Thing When i take Pictures how do i get this to work on yahoo Messenger.?

  • Anonymous Mar 12, 2009

    same as yours

  • mark-tan-20 Apr 05, 2009

    orbicam not working

  • Anonymous Apr 11, 2009

    mine has stopped working too havent really used it at

    all no answers to problems ugh!

    Cathy uk

  • d17nnb Apr 21, 2009

    my bluetooth does not work on acer laptop 5920

  • Anonymous May 25, 2009

    receive an error stating :

    ACER ORBICAM APPLICATION HAS STOPPED WORKING



    A problem caused the program to stop working correctly. windows will
    close the program notify you if a solution is available. Close Program.

    the only way that i can use the web cam is in messenger

    please help


  • amarmatrik May 11, 2010

    Try this solution link . . . http://www.Laptop.com/problem-solution

    To find your best solution.







    6

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4 Answers

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  • 128 Answers

** Note ** When the My Pictures or Pictures folder gets full, camera will not work - Cut and Paste all pictures in that folder to another folder and restart Orbicam program.

If that does not work then do this:

Start - Programs - look for Acer Empowering Technology then Acer E-Recovery - The look at the bottom and you will "Backup", "Burn disk" and Restore" choose Restore - choose Apps and Drivers at the bottom of Restore tab (it will say extracting) - once extracted - click Install - click Vista or (XP) on the left - click Drivers - click Camera or CCD - on the right side of the screen, click a phrase that has something like "Install now", follow on screen instructions.

Posted on Feb 02, 2008

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  • 5 Answers

Hi Lizza, Do u get this message when you double clicks on Acer Orbicam (Desktop icon)? And which Windows You are using? However you can try following steps...

First of all, You need to check that your webcam is still working, the device does not have problems. You can check this quite easily by opening Messenger -> Tools -> Webcam Settings.
Another way is to check the folder:
C:\windows\BisonCam\
There you will find the application “LiveCam.exe”. Run this to check that the webcam device is working fine.
If you don’t have the “BisonCam” folder, this means that your webcam is a different model; I don’t yet have a complete list of all the devices and their relative folders but all notebooks and webcams have some folder so if you look hard enough you’ll find yours.
The problem
There appear to be two factors that can create this problem:
1] The Orbicam application needs the correct orbicam driver to work correctly;
Windows Vista has its own internal driver to install the device, naming it “Acer Orbicam” (great Windows!!) but in this way the application cannot find the correct driver, so Vista returns the error message.
2] If some pictures are present inside “My Pictures” folders, the Orbicam application will fail to start. It seems to be a Vista issue and still needs to be fully clarified.
The problem seems to have been caused by the Vista Upgrade software, which causes the OrbiCam application on certain models to malfunction. However, as explained above, the OrbiCam camera works fine, the software just can’t control it correctly after the upgrade.
Another issue that has added to the confusion here is that there are “more than ten” different types of OrbiCams installed on Acer notebooks. Again as mentioned above Windows Vista has its own internal driver to install the device, and simply calls it “Acer Orbicam” which makes distinguishing the correct driver from wrong one an almost impossible task. If you replace your driver with the wrong one, the application cannot find the correct driver and you get the error message

Solutions
Currently only 2 notebooks have complete solutions available online. This is because - so far - they are the only “problems” Acer support technicians in Taiwan have been able to fully replicate, analyse and repair.
These “fixes” are not general solutions and ARE NOT OK FOR ALL NOTEBOOKS. This explains why some readers have been getting error messages with the new drivers/applications. The new drivers and applications can be found at the following addresses:
Aspire 9300 at the following link:
http://support.acer-euro.com/drivers/notebook/as_9300.html
Aspire 5570 at the following link:
http://support.acer-euro.com/drivers/notebook/as_5570.html
If your notebook is not one of the two above, read on:
For all notebooks with Acer Orbicam the repair procedure is the same:
1] identify the specific webcam device you have inside your notebook
2] get the hardware description (hardware id) of your notebook’s webcam
3] get the full serial number of your notebook (long alphanumeric code in the bottom side)
4] send this information to your local support centre who can then walk you through the procedure for your specific notebook.
All steps are important because only with the above information can Acer correctly identify the right driver and application for your notebook. Simply sending “Acer Orbicam” as the description, does not help because all the different webcams Acer installed are called “Acer Orbicam” (again, thanks Windows)…
So how do you identify the right one ?
How to get the webcam device information:
Go to “Control Panel”, switch to “Classic View” (the support team still find this way easier and better to work with than the default one) and double click on the “System” icon; to the right you will find Tasks list and below “Device Manager”, click on this.
Now you have the full list of devices of your notebook, look for “Imaging Devices” and double click on this. Here you will find the Acer Orbicam.
Aspire 5610-2762  Orbicam not working - 542506847_38185ec1b4_o.jpg Double click on “Acer Orbicam” and the Acer Orbicam Properties window appears. There are three tabs : General, Driver, Details
542397216_657b57f5d0_o.jpg Click on “Driver” tab, the important information listed here is:
“Driver Provider” and “Driver Version”
Copy this info onto a word / txt file or take a screenshot of this window. Just make sure you write down this information. Then click Aspire 5610-2762 Orbicam not working - 542506971_0b3e8f0f00_o.jpgdquo; tab
542506971_0b3e8f0f00_o.jpg Under “PropertyAspire 5610-2762 Orbicam not working - 542507017_6f244cf125_o.jpgng list, click on it and open the drop down menu.
542507017_6f244cf125_o.jpg On the drop down menu look for “Hardware Ids”. Click on this.
In the Value box, you should find sAspire 5610-2762 Orbicam not working - 542397338_1d8c1d1f3a_o.jpgUSB\VID_5986&PID_0102&REV_0100&MI_00
USB\VID_5986&PID_0102&MI_00
542397338_1d8c1d1f3a_o.jpg As before, copy these two lines or make a “screenshot” of the window
At the end of all this you will have:
Your Notebook’s Serial Number
The OrbiCam Driver Provider
The OrbiCam Driver Version
The OrbiCam Hardware IDs

Send all of this information to Acer with your support request/telephone call. This should cut down the time it takes them to get you back up and running.

HOPE THIS WILL HELP YOU...LET ME KNOW THANKS

Posted on Dec 18, 2007

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  • 1 Answer

There is a fully funtional solution available in the downloads and updates section of acer.com.. It is a fix, and works so far as i can tell.

Posted on Feb 13, 2008

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I had the same issue and its weird but move all your pic out of the pictures folder in to a new one and thats it when that folder gets to full the cam will not work

Posted on Aug 17, 2009

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ComputerDave
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SOURCE: Aspire 5610-2762 Orbicam not working

There is a utility bar that you can install that lets you change the default application folder:

** Note ** When the My Pictures or Pictures folder gets full, camera will not work - Cut and Paste all pictures in that
folder to another folder and restart Orbicam program.

If that does not work then do this:

Start - Programs - look for Acer Empowering Technology then Acer E-Recovery - The look at the bottom and you will
"Backup", "Burn disk" and Restore" choose Restore - choose Apps and Drivers at the bottom of Restore tab (it will say
extracting) - once extracted - click Install - click Vista or (XP) on the left - click Drivers - click Camera or CCD - on the
right side of the screen, then look for Bison driver or (or your model which can be found in device manager - control panel - system - device manager - Imaging devices) you have then click a phrase that has something like "Install now", follow on screen instructions. Then repeat steps above and instead of driver choose Bison (or your model which can be found in device manager - control panel - system - device manager - Imaging devices) Utility

Posted on Feb 02, 2008

  • 1 Answer

SOURCE: Aspire 5610-2762 Orbicam not working

mine is a acer 9300 and my can just says"acer orbi cam stopped working::what is wrong with these computers,its been used 3 times_?__and crashed__??

Posted on Feb 09, 2008

ginko
  • 19396 Answers

SOURCE: Aspire 5610-2762 Orbicam not working

Try performing uninstall from control panel, even if the program is corrupted. Then install it again using the recovery disk or downloading it.

hope it can help

cheers

Posted on Feb 17, 2008

pagebor
  • 2785 Answers

SOURCE: Aspire 5610-2762 Orbicam not working

plz try by reloading the webcam software if you have webcam

Posted on May 27, 2008

  • 1 Answer

SOURCE: Aspire 5610-2762 Orbicam not working

acer aspire 5570 ethernet controler

Posted on Jan 05, 2009

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3 Answers

Aspire 5610-2762 Orbicam not working


Try performing uninstall from control panel, even if the program is corrupted. Then install it again using the recovery disk or downloading it.

hope it can help

cheers

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Hi,

Ready for this, goto to start>my pictures and remove all images from that folder except for the samples folder, just create another folder in your documents for these images.

Now start the webcam up again.

Sounds stupid but it works.

Cheers

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Try deleting or moving all pics from the my pictures folder. Worked for me on my aspire 5050.

Hope this helps!


chris

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Aspire 5610-2762 Orbicam not working


plz try by reloading the webcam software if you have webcam

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Hi uninstall the Cam application software from add/remove programs and reinstall the same .

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sounds like youre using vista where live messenger starts up auto and tries to log you on whether you use it or not .if so let it run its course then right click on the icon and disable then reboot

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