Question about Philips GoGear HDD1830 MP3 Player

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Videos will not play some of videos downloaded to mp3 player or it skips while song is playing

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  • HaNnAhKaNa Dec 27, 2007

    Every time I add a plays it only for a second...the sound does not match up and then it cuts out and all you see is a black screen then it skips to the next video which only go through the same process



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First perform a repair and then a firmware upgrade (also: make sure that you ran the videos throught the ArcSoft Media Convertor on the installation CD for the GoGear).

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

Posted on Feb 11, 2008


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