Question about Car Audio & Video

3 Answers

Have 2000 passat. After having interrior detailed, I am now unable to change stations on the radio and the display displays garbage, unreadable stuff. The radio does work however cannot change from AM to FM or change stations. What do you think is wrong, what is correction, and how do I remove the radio.

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  • jsitrin1 Oct 03, 2009

    tried your suggestions including disconnecting battery. Situation is still the same, also you have not advised how to remove radio?

  • jsitrin1 Oct 03, 2009

    Have 2000 passat. After having interrior detailed, I am now unable to change stations on the radio and the display displays garbage, unreadable stuff. The radio does work however cannot change from AM to FM or change stations. What do you think is wrong, what is correction, and how do I remove the radio.

    I disconnceted the battery and let the radio dry out for 2 weeks and the problem still exists. Please advise against the original questions.

  • jsitrin1 Oct 03, 2009

    Can you give me specifics on how to get the radio out? I have a factory installed Monsoon. Are you a VW person?

  • jsitrin1 Oct 03, 2009

    At th9is point I need accurate instructions on how to remove my radio. Factory installed Monsoon in 2000 Passat

  • jsitrin1 Oct 04, 2009

    Hi
    Appreciate your comments. I did disconnect the battery, however I did not put the code back in. I have the code as it is in my manual. I'll try that and see what happens. The problem occured sometime when the car was being detailed. Either the detailer sprayed something on the radio, which he claims he did not, or he may have pressed a bunch of buttons while the radio was working and got it convused. the result is the buttons do not work, the display dsplays garbage, and some of the other buttons do not work. The radio plays , but one cannot chnage the station without going thru a lot of girations.


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Try disconnecting the battery and then re-install your security code, you can obtain your code from a dealer repair invoice or by visiting a VW dealer and showing proof of ownership to a service manager.
It's just a matter of resetting the unit back to default settings.

Posted on Oct 03, 2009

  • Jeff Phillips
    Jeff Phillips Oct 03, 2009

    I did not read anywhere in your description that the radio got wet, ( as per dry out comment) just noticed, well if you radio got any amount of moisture at all it is junk now, you will need to remove it, yours requires a special tool for removal , go to www.crutchfield.com they will have the tool as well as all technical advice available for your model...

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It sounds like they may have used some cleaning soloution on the dash and may have got it into the radio face. I would definently have whoever detailed your vehicle pay for the repairs on the radio or install a new one. But if you want to try to fix yourself you could try a few things to try and remedy the problem. You may be able to get the radio working again by pulling the fuse for the radio then using a air compressor or a can of compressed air to try and remove any liquid inside the radio panel. Hit the buttons with compressed air in the cracks working from the center outward. Hopefully you will see the liquid making it's way out of the radio panel. Depending on what cleaning soloution they got into the radio you could also try and use a hair dryer on the radio to try and dry out the panel. If the substance/soloution is oily or hydrocarbon based you may not get so lucky. You would then need to remove the radio and remove the facepanel of the radio and use a q-tip with rubbing alchohol to remove the residue causing the problem. Then re-install the fuse and see if it works. Now even after these steps the radio could still be permanently damaged and could need replacement. I would notify the place that detailed your vehicle and try to get them to have it repaired. But it will be your word against theirs. Let me know if you have more questions.

Posted on Oct 03, 2009

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  • muebe Oct 03, 2009

    Sorry I cannot see your previous comments to other experts until after I post a soloution.If you let it dry out for two weeks that should have been enough time for it to dry out...I would still try the compressed air. As far as removing the radio is a factory or aftermarket radio? The instructions will be a little different for reach type of radio. But usually the housing around the radio(dash) is held on by screws or clips. Once that is removed you can get to the screws that hold the radio inside the dash. Some vehicles require alot of dis-assembly of the dash to remove the radio while others do not. I would need to look at the picture of your dash to further help you with the radio removal.

  • muebe Oct 03, 2009

    On a VW you need special release keys. They are inserted into the front of the stereo where the right arrow button is and the left double arrow button is. You will see two small slots if you look closely at the stereo. These keys are pushed into the stereo and then release the locking mechanism and the stereo will pull out of the housing. Here is a link to a webiste that carries these keys http://www.radio-release-keys.com/volksw...

  • muebe Oct 03, 2009

    The only sites that I could find where the keys are avaible are not in the United States...The one site I did find said the keys were out of stock and no longer available. It may be possible to find them on e-bay. Let me know if you have other questions.

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They did apply something that effected the unit try to use air spray to dry/clean it and remove any wax on the unit then you can reset the unit by taking the battery cables off and connecting them again (for at least 3 min.)...let me know how that work for you and please do not forget to rate my service so we can improve on it with your help. God bless

Posted on Sep 27, 2009

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