Question about HP OfficeJet 6110 All-In-One InkJet Printer

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On my display, it keeps saying "scanner failure, turn power off and then on again" but it never clears.

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

Soulvisitor
  • 1113 Answers

SOURCE: Scanner failure

OK..

Clean the scanner head and glass

Removing the scanner glass

General
The Automatic Document Feeder (ADF) will need to be removed before the glass can be removed. You will also need a T10 Torx head driver approximately 6" long. Driver handles that accept removable bits may be too large in diameter for this particular job.

Removing the automatic document Feeder (ADF)
1. Hinge the ADF upward as if you are going to manually scan a document.
2. In the hinge area there is two black pull latches. Pull them up and lift the ADF straight up to remove it. Some side-to-side rocking may be necessary before it will disengage.

Removing the Scanner Glass
1. Remove the four T10 Torx head screws around the perimeter of glass, i.e. two in the ADF hinge area and one on the right and left.
2. Remove the Control Panel overlay. It pries off.
3. Open the printer as if you are going to access the cartridges and disengage the support legs. Two latches at the base of each leg must be pried outward with a slot style screwdriver to disconnect them. The scanner assembly will now "flop" freely, so steady it while removing the four screws on the underside.

Note: The screw in the front is hidden under the piece that you grasp to gain cartridge access. Two latches must be released to remove it. The screw can now be seen using a flashlight but may be obscured by some wires.


Clean the underside of the glass, giving particular attention to the white strip. Then clean the scanner bulb (gently, its thin glass) and the mirror(s) with a cotton swab sparingly moistened with Windex or a similar cleaner.

Posted on Dec 07, 2007

Riztech
  • 731 Answers

SOURCE: HP officejet D135 scanner and copyer

Hi..

if the scanner bulb is not moving, then its an hardware problem.
We can try by resetting the printer.

POWER DRAIN:-Turn off the printer, Unplug the power cable from printer and from the wall outlet.Press and hold ON buton for 30-60 seconds.


PARTIAL RESET:-Unplug the printer power cable while its ON, press and hold # and 3 button and connect the Power cord while holding.Wait untill the ON light flashes, then release the buttons.

----(for below reset cartridges must be removed out)---------

SEMI_FULL RESET:-Unplug the printer power cable while its ON, press and hold # and 6 button and connect the Power cord while holding.Wait untill the ON light flashes,or wait for 20 seconds,hen release the button.If the printer goes off dont worry release the button and Push the ON button.


FULL NVM RESET:-Take the Ink Cartridges out, Unplug the printer power cable while its ON, press and hold OK/ENTER and CANCEL button and connect the Power cord while holding the buttons.keep Holding the buttons until the printer goes off ,release the button and Push the ON button.

(Notes - resets will take a while)

Please let me know after resetting.

Thank U!!

Posted on Feb 11, 2008

preachw996
  • 1179 Answers

SOURCE: I keep getting a scanner failure error

Let's try this. Turn power off, unplug the cord from the surge strip or wall socket. Leave unplugged for about 30 minutes, then plug back in and turn on. Hopefully this will fix your problem. Good luck.

Posted on Mar 19, 2009

  • 414 Answers

SOURCE: k80xi scanner failure

follow the link below
http://h10025.www1.hp.com/ewfrf/wc/product?product=61737&lc=en&cc=us&dlc=en&lang=en&cc=us

thanks for the rating.
Mark

Posted on Mar 26, 2009

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1 Answer

Got ink system failure code # 0xc18a0501 on HP Photosmart C7280 a-i-o and no amoun of shutting down and restarting will help. What can I do?


  1. Press and hold the "*" key.
  2. Press the "#" key and release both keys.
  3. Display should say "Enter Special Key Combo"
  4. Press and release in sequence the "1", "2" and "3" buttons. The screen will say "support"
  5. Press and release the right arrow button until the display says "System Configuration Menu".
  6. Press and release the "OK" button.
  7. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
  8. Press and release the "OK" button.
  9. Display should say "Hardware failure status: Clear. Press OK to clear".
  10. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
  11. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears.

PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

  1. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
  2. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
  3. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
If it did not print out a diagnostic page:
  1. Is the error message still being displayed on the printer?
  2. Print a self test page to check the functionality of the printer.
  3. Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

May 04, 2011 | Computers & Internet

1 Answer

Failure to print


Please follow the below steps.
STEP 1.
Please take out all the cartridges and clean the copper contacts with the help of a lint free cloth and the water.
STEP 2.
1. Un plug the power chord from the back of the printer.
2. Press and hold the power button of the printer.Wait for 30 seconds.
3. While holding the power button, re-plug the power cable.
4. Turn on the printer, if it is not on.
STEP 3.
Reset the All-in-One to the factory default settings by using these instructions:

1) Press Red Eye Removal & Print Photos button simultaneously

2)Enter Special Key Combo is displayed on the screen.
Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal"
Display should say "Support" and display the FW rev XXXXX.

3) Press Right Arrow button untill "Reset Menu" is displayed. Press OK.

4) Press Right arrow untill "Semifull Reset" is displayed.

5) Press OK.
Arter all these steps, if the issue still persists, please follow the below steps.

A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
Display should say “Support” and display the FW rev (something like R0631R)
Press and release the right arrow button until the display says “System Configuration Menu”.
1. Press and release the “OK” button.
2. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
3. Press and release the “OK” button.
4. Display should say “Hardware failure status: Clear. Press OK to clear”.
5. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
6. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
7. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
8. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
9. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.

Apr 18, 2010 | HP Photosmart C6100 All-In-One Printer

1 Answer

I have a HP Photosmart C6180 All-in-One printer. It's giving me a Ink System Failure...Ink system has failed. Unable to copy, receive faxes, or print. Refer to printer documentation. Error Oxc18a020 Turn...


A. - Press and hold the ?*? key. B. - Press the ?#? key and release both keys. Display should say ?Enter Special Key Combo? C. - Press and release in sequence the ?1?, ?2? and ?3? buttons. Display should say ?Support? and display the FW rev 1. Press and release the right arrow button until the display says ?System Configuration Menu?. (on C8100 use Touch Screen) 2. Press and release the ?OK? button. 3. Display should say ?Hardware failure status?. If not there already, Arrow Key over to ?Hardware failure status?, 4. Press and release the ?OK? button. 5. Display should say ?Hardware failure status: Clear. Press OK to clear?. 6. Press and release the ?OK? Button. Message changes to ?Hardware failure status Cleared. Press Cancel to continue?. 7. Press and release the ?CANCEL? button as many times as necessary, so that, either the ?Welcome to Photosmart Express? screen appears, or, the ?Ink System Failure? screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE. 8. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. 9. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer 10. Turn the unit on. The printer may display message ?USE POWER BUTTON TO SHUTDOWN THE PRINTER? followed by ?PRESS OK TO CONTINUE?. Press OK.

Mar 10, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Scanner failure


The message 'Scanner failure' displays on the control panel of the product. This error can occur when the product is warming up after you turn it on. Please visit the below mentioned link.
If still face the problem then need to contact the hardware vendor.

Aug 05, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Uniden scanner says pch loc out and will not scan


You didn't mention what the scanner is doing when that display pops up, but here are two possible fixes.

With the scanner powered ON,
- Press HOLD to stop scanning
- Press FUNC
- Press and hold L/O until the scanner beeps twice.
This will clear all locked out channels.

For a COMPLETE reset,
- Turn the scanner power OFF
- Turn the scanner power ON while pressing and holding the 2, 9, and HOLD keys
- After about 3 seconds the display will show CLEAr.
CAUTION: the above will clear/erase all information that you have programmed into the scanner, including frequencies, and reset the scanner to the original factory settings.

I hope this info helps.

Jul 28, 2009 | Uniden BC92XLT Handheld Scanner

1 Answer

Ink System Failure - Ink System has failed. Unable to print. Error Oxc18a0001 Turn power off, then on again.


The ink system failure message has a chance to be fixed or it may be a permanent issue. It can be pointing toward a firmware failure in the printer and if that is the case the following steps should fix it. Press and hold the ?*? key. Press the ?#? key and release both keys. Display should say ?Enter Special Key Combo? Press and release in sequence the "1?, ?2? and ?3? buttons. Display should say ?Support? and display the FW rev (something like R0631R) Mine reads R0631M . Press and release the right arrow button until the display says ?System Configuration Menu?. Press and release the ?OK? button. Display should say ?Hardware failure status?. If not there already, Arrow Key over to ?Hardware failure status?, Press and release the ?OK? button. Display should say ?Hardware failure status: Clear. Press OK to clear?. Press and release the ?OK? Button. Message changes to ?Hardware failure status Cleared. Press Cancel to continue?. Press and release the ?CANCEL? button as many times as necessary, so that, either the ?Welcome to Photosmart Express? screen appears, or, the ?Ink System Failure? screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer. Turn the unit on. The printer may display message ?USE POWER BUTTON TO SHUTDOWN THE PRINTER? followed by ?PRESS OK TO CONTINUE?. Press OK. The Printer will start the ?ONE TIME INK INITIALIZATION PROCESS?. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. Good Luck!

Jun 07, 2009 | HP Photosmart C6280 Printer

2 Answers

Ink system failure


Hi,

Try following this conversation with H.P;

Christina: Let us perform some steps to isolate the issue and find a fix for it.
Christina: Please perform the following steps and let me know the message that will be displayed on the printer.
Christina: A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
CustomerName: ok
CustomerName: screen says "support" R0631M
Christina: Fine.
Christina: 2. Press and release the right arrow button until the display says “System Configuration Menu”.
Christina: 3. Press and release the “OK” button.
Christina: 4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Christina: 5. Press and release the “OK” button.
Christina: 6. Display should say “Hardware failure status: Clear. Press OK to clear”.
CustomerName: yup
Christina: 7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
CustomerName: ok
Christina: 8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
CustomerName: ok
Christina: 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
CustomerName: done
Christina: Fine.
Christina: 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
CustomerName: done
Christina: 11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
CustomerName: made a buncha noise, and it didn't print a diagnostic page
Christina: Good.
Christina: Is the error message still being displayed on the printer?
CustomerName: nope
Christina: Good.
CustomerName: should I try to print something?
Christina: Let us print a self test page to check the functionality of the printer.
Christina: Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.
Thanks

Fame !

May 17, 2009 | HP C6280 All-in-One Printer

1 Answer

Machine won't print


Scanner failure means that the scanner bulb is no longer working. There are a few things that can sometimes bring it back but it may be a permanent issue.
1) Make sure printer is directly into the wall and not a surge protector or power strip
2) Remove cartridges from printer
3) Unplug power from back of printer and wait 30 seconds
4) While printer is unplugged press the # and 6 keys and plug power cord in. Keep holding # and 6 until the printer has either powered off or it says semi-full reset
5) Go through initialization process - if it works great the issue with firmware is fixed. If not then the scanner bulb isn't functioning and you are looking at replacing the unit.

May 11, 2009 | HP OfficeJet 6110xi All-In-One Thermal...

1 Answer

My Office Jet 7310xi scanner failure


Does it scan from either the doc feeder or from the flatbed itself?
Can you COPY a page?

Are you using the buttons on the printer, or do you work from HP director?

Mar 29, 2009 | HP Officejet 7310 All-In-One Printer

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