Question about HP PSC 2410 All-In-One InkJet Printer

2 Answers

Carriage jammed at left hand end

My hp 2410 suddenly stopped with the cartridges/carriage at the left hand end. It says there is a paper blockage but there isn't - I've manuaklly wound paper through from the back. When I switch on it makes all the right noises as if the carriage going to move to correct position but doesn't and sends up paper jam message. Upto this moment was working perfectly.

Richard

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  • hamiltonrm Sep 27, 2009

    Hi Thanks so far. Am following link to get further info. It says to move carriage gently to left and right. Mine is jammed at left and I can't move it. Am using a fair amount of pull on it but don't want to break anything.





    Richard

  • hamiltonrm Sep 27, 2009

    I'm now trying to move carriage from left back to normal right side position but it is very jammed and will only move about 1cm.

    Richard

  • hamiltonrm Sep 27, 2009

    Do you reply again

  • hamiltonrm Sep 27, 2009

    This system isn't working. Can't get another reply or do you only get one reply?

    richard

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Hi Richard,

Though you have removed and check from the back manually, it is possible that some pieces may have got stuck or there may be some obstacles which is causing the jam. Not to worry much. Simply open the cover where you place the cartridges, Hold the cartridge holder and slide it to the center with little foce. Once it is at the center, check if anything is stuck in. If you find anything just remove it and everything will be alright.

Posted on Sep 27, 2009

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Hi Richard

Thanks for using FixYa. This is happening due to paper jam or carriage jam. Always clear paper jams through the back door if possible. To avoid tearing the paper and damaging the print mechanism, pull paper from the printer slowly and gently. Avoid touching the internal components of the printer. If the print carriage is jammed, do not turn the power off.

  • Disconnect the power cord from the back of the all-in-one.
  • Remove the back door and as much jammed paper as possible.
  • Replace the back door and open the print carriage access door. If there is paper visible that cannot be removed through the back door, gently pull it out from the front.
  • Reconnect the power cord.
  • If the error message does not go away, check for a carriage jam.

To check for carriage Jam you’ll need to reseat the cartridges and check if any paper bit is stuck under the cartridge. Please see this link fro more details--


HP PSC 2410 Carriage Jam

Also try and reset the printer as given in the above link.

Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks
Rylee

Posted on Sep 27, 2009

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Check the following steps for fixing Hp Carriage Jam Error :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-Error/m-p/305772#M20513

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I have paper jammed in my HP DESKJET PRINTER D2260. Tried to pull it out but paper ripped off and can still see other end still in there. Been advised to open back door and clear it but cant see how back...


Check the following steps for fixing Hp Carriage Jam Error :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-Error/m-p/305772#M20513

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If you are getting a 'carriage jam' error as soon as you turn on your printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.

Follow the steps for fix HP Printer Carriage Jam

  • Turn off the printer and open it to see where the paper is stuck.
  • Manually move the carriage toward the opposite side.
  • Check the paper path and remove any piece of paper or any other object that is stuck in the path.
  • Reconnect the power cord and turn on the printer.
http://www.fixya.com/support/t6088190-hp_7400_displays

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My printer made a weird noise and now says "Open door Clear carriage jam and then press Enter". How do I clear a carriage jam? I have opened the top cover and usually the print cartridges move to the...


Issue The error ' Open Door, Clear Carriage Jam, and then Press Enter ' displays on the product. The following symptoms might also accompany this error:
* The product will not print. * Printing stops unexpectedly. * The carriage does not move.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting. Solution one: Turn the All-in-One off and on again
1. Press the Power button ( ) to turn off the product. 2. Press the Power button ( ) to turn the product on again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution two: Clear any paper jam A carriage jam might follow a paper jam. Follow these steps to check for and remove any jammed paper. Step one: Check for and remove any loose paper from the input tray Remove any loose paper from the input tray, the output tray, and the automatic document feeder (ADF). CAUTION: Do not remove jammed paper at this stage. Step two: Clear a paper jam from the rear access door WARNING: Always clear paper jams through the back door if possible. To avoid tearing the paper and damaging the print mechanism, pull paper from the printer slowly and gently. Avoid touching the internal components of the printer.
1. Disconnect the power cord from the back of the printer. 2. Remove the back door and remove as much jammed paper as possible.
3.Replace the back door and open the carriage access door. If there is paper visible that cannot be removed through the back door, gently pull it out from the front.
4. Reconnect the power cord and close the printer.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution three: Make sure that the carriage moves freely
1. With the product turned on, open the cartridge access door. The carriage might try to move into the access area. If so, allow it to move to that position. 2. Without turning off the product, unplug the power cord from the back of the product. WARNING: You must disconnect the power cord to move parts by hand without the risk of an electrical shock. 3. Look in through either the cartridge access door or the output paper tray to make sure that the cartridges are secure in the carriage and not loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving. 4. Make sure the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You might have to reach through the output paper tray to access the carriage. 5. Close the cartridge access door and reconnect the power cord to the product. 6. Press the Power button ( ) to turn on the product.
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3. Unlatch the two print cartridge latches, and then raise the latches. 4. Remove the print cartridges.
Step two: Reinsert the print cartridges
1. One at a time, hold a print cartridge with the printed label up, and then slide the print cartridge into its slot. Repeat this step for the other print cartridge.
# NOTE: Insert the black print cartridge into the slot with the gray latch, and insert the color cartridge into the slot with the blue latch. # Grasp the end of the latch on the cartridge slot with your thumb, and then pull the end of the latch toward you. While holding the latch, press down on the top of the latch until it stops, and then release the end of the latch so that it catches under the tabs. CAUTION: To avoid damaging the product, do not force the latches into place.

3. Close the product cover. A message displays on the control panel to align the print cartridges. 4. Press the Enter button to begin the cartridge alignment. Two pages print. Follow the instructions printed on the second page to complete the alignment. 5. Try the print job again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.

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It does not sound like a driver problem...
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  1. With the power on, lift the print cartridge access door. The print carriage should move to the access area located on the right. If the print carriage stays all the way left, reset the unit by unplugging the then plugging in the power cord. If the carriage still does not move to the right, continue with the steps below.
  2. Disconnect the power cord from the all-in-one.
  3. Remove both print cartridges.
  4. Push the print carriage slightly to the left and then to the right to verify that the print carriage is not jammed. If the print carriage will not move, check for obstructions under and around the carriage.
  5. Close the print cartridge access door.
  6. Plug in the power cord.
  7. When the " Insert Print Cartridges " message displays, open the print cartridge access door and insert the print cartridges. Verify that both cartridges are seated correctly and lock into position.
SEGGUSTION #2 cleaning rollers Over time dust and paper fibers will accumulate on the paper feed rollers. This can cause paper feed problems. Follow the steps below to clean the rollers: Figure 3: Paper feed rollers c00212278.jpg
  1. Turn off the all-in-one and unplug the power cord.
  2. Remove the rear access door (as describe above in this document).
  3. Clean each roller using a clean lint-free cloth lightly moistened with water (distilled water preferred). Rotate the rollers to clean the entire surface.
  4. Verify that the paper feed rollers on the rear access door are clean and rotate easily.
  5. Re-seat the rear access door.
  6. Plug in the power cord and turn on the all-in-one.
If these suggestions don't fix the problem feel free to write back to me. Try to be a little more specific i.e does paper feed properly, error message shows with paper/without paper or both, do any of the lights flash when this happens, have you tried diiferent paper sizes ot types. Have you taken it apart to check for any obstructions?

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  • The print carriage may be jammed, follow these steps to correct the problem:
    1. Open the print cartridge access door. If the print carriage can move, it should move to center. If the print carriage stays all the way left, unplug the power cord and then plug it back in. This will reset the unit and may allow the print carriage to move from the left.
    2. Disconnect the power cord from the all-in-one.
    3. Remove both print cartridges.
    4. Move the print carriage left and right slightly to verify that the print carriage will move freely. If the print carriage will not move freely, check for obstructions.
    5. Close the print cartridge access door.
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