Question about Brother Multi-Function Center MFC-240C All-In-One InkJet Printer

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Recently when i make a copy on my brother mfc 970mc, the copy has a line likely near 1/16 in wide running vertically on the copy. when I have an incoming fax, this line is not there. what to do ?? (when I reduce or enlarge making a copy that line is still a problem. I am fairly mechanical and handy with my hands...and...have a lot of tools. ps the line is approx centre of page PLEASE ADVISE my e mail. alecgillman@gmail.com

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Posted on Jan 02, 2017

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SOURCE: Brother MFC-6800 - Mysterious Vertical Lines

This unit has a brom tube unit and need to be replacement . By repair tec.

Posted on Oct 05, 2009

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ryeisenman
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SOURCE: Brother MFC 8220 all-in-one fax prints with a vertical line

First guess is you have a bit of dirt (often white-out from people scanning corrected paper that's not quite dry) stuck on the fax scan window. This should be described pretty well in your user manual (which you can download online from brother.com).

Its also possible that there is dirt (typically loose toner) on the laser scan window (there's a laser that shines through it to get the image pattern on the drum). That window is often along the bottom of the unit under the drum/cartridge (take the cartridge out and look). The Brother manual I've seen seems to ignore this possibility.

Print streaks DO NOT mean cartridge drum replacement in many cases !! On brother Intellifax or MFC or other laser copier/printer/fax, keep in mind that either the fax/copy scan window OR the laser scan window can get dirty. If the fax scan window is dirty, you see streaks on outgoing faxes and copies (but NOT incoming faxes). If the laser scan window is dirty, you see streaks on all prints (copies, faxes, print-from-computer).

Note also that when transporting/moving some laser copier with the toner cartridge inside, the toner can get out and make a big mess inside (including getting the laser scan window dirty). An air compressor can be usefull to blow it out. And sometimes using alcohol to clean is a BAD idea (maybe incompatible with plastic and rubber parts). A damp rag is probably fine.

Posted on Nov 21, 2009

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Hi!

the best thing is to make a copy using the glass and not the document feeder!If there is no lines on the copy simply lift up the cover and on the left side of the glass will be a thin strip of glass,Clean it with a dampened cloth and all line and marks should be gone1

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Mfc-970mc has a built-in message center that you can use. Once you activate this setting the person who's calling you willnot hear the fax tone again. On this setting you will receive faxes and voice calls on the same phone line/ phone number.
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http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_IntelliFax_870MC_MFC_970MC_EN_90.PDF
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You need to clean the scanner glass. Also known as the strip glass. It is a 1 inch wide strip of glass that runs from the front to the back. Your documents pass over this glass when they are scanned. Some of the wax crayon probably smeared off onto the glass and now when you scan the scanner sees these marks as stationary and thus records them as solid lines. Just look into the scanner section where your documents are fed in or depending on model, some are just to the left of the large original glass.
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Try changing the toner, if it's generic that's your problem, and if it's either an old brother drum or a generic you may need a new one. There is also a glass to clean, it's right above where the drum sits inside, 1/2 inch wide across the top. Wipe with a dry cloth.

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Open te lid and look at the glass. You have dirt or white-out or something on the thin strip of glass to the left. Clean that glass!

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That is comming from the scanner. If cleaning it well does not help, then it is one of the segments in the CCD assembly within the scanner that is the problem. That would requiring replacing tha scanner .
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If the problem only occurs when using the document feeder, the problem is not usually caused by the drum. When using the document feeder, try to notice where the scanner (the light assembly under your scan glass)stops just before the paper is being fed. Some multifunction machines have a small piece of glass that is separate from the large scan glass and the scanner assembly stays parked underneith it as the original is being fed over it. Most likely there is something on the glass where the scanner parks as originals are being fed thru the feeder. When putting your original on the large scan glass to copy, the mark on the glass will only show as a spot, but will show as a vertical line thru the whole copy when using the feeder.

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