Question about Jenn-Air JCD2389G Side by Side Refrigerator

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Jenn-Aire JCD2389GES Side by Side: Frig not cooling fully - freezer fine

Hi - saw your earlier responses and wanted to ask the above - I defrosted the frig for 5 hours and also ran a hair dryer throughout the inside of freezer to hopefully thaw any blocked lines. Do you have any guidance for me to get this frig to work/cool normal? it cools minimally yet fan is running fine and no other obvious issues, just started acting up 5 days ago. unit is approx 5 years old. Really appreciate any assistance...but do need clear directions.

Thank you for the time and effort.

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  • acekim May 27, 2008

    I got same problem!!! Fan is working, Damper is open, freezer side is cold and freezing but temp. in the refrig. side is warm.... I can hardly feel cold air coming in from freezer side. and no blokage between two.... can it be fan in the freezer side is not blowing not enough air to blow into the refrige side? please help!!!

  • Anonymous Aug 24, 2008

    freezer works fine, refrig side is warm. Can not find any blockage.

  • Anonymous Feb 02, 2009

    same problem freezer side is cold and the refrigeration section is warm and not cold as its expected. no blocked lines and its 5years old. maybe it conks off after 5 years. dont know if its a thermostat problem


  • HoraceBlake Mar 21, 2009

    Same issue. Cleared some ice bloackage. Will defrost her later today. See if that helps, I guess.



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I'm thinking that maybe an air duct is either blocked or the damper isnt opening. In the freezer compartment at the top right side there is a cover that is held in place by 1 screw. (look at item number 35 here). remove this cover and make sure ice is not blocking it up. if that is ok, then check the damper control to be sure it is opening and closing properly. The damper is located on the refrig side in the control cover (look at item# 8 here).

Posted on Dec 18, 2007

  • alhook Oct 10, 2010

    take off the evaporator panel - rear inside wall of freezer.
    Observe...... if it is frosted over, use a fan to help melt the ice
    redirect the drain hose in the back of the fridege to catch all the
    melting water into a basin.
    If it freezes over again you may have to replace the Automatic Defroster Control or the heating element.



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