This is a common fault on certain older drives, when the machine wobbles or moves due to sound vibrations or if anyone knocks it then the disc wobbles and catches on the plastic mouldings of the dvd drive.
the good news is that its fixable and you can simply put some foam pads in certain places of the upper drive casing to stop the disc wobbling. another way to do it is buy a faulty newer driver the same make as yours and swap the loading tray over in it.
regards
linda
www.xboxrepairkit.co.uk
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