Go to this link and follow the steps:
http://support.microsoft.com/kb/324516
An 'incorrect cartridge' or 'missing cartridge' error can be displayed if:
http://support.lexmark.com/index?page=content&id=SO4738&segment=SUPPORTproductCode%3D&productCode=LEXMARK_X4875&locale=EN&userlocale=EN_US
X4850
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