Question about HP OfficeJet 7310 All-In-One InkJet Printer

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HP OfficeJet 7310

Every time I try to fax a document it prints out a piece of paper that says "Result: Jammed." Sometimes it will appear to have faxed several pages, then all of a sudden it will quickly feed all the remaining sheets through and print a Log saying "Jammed."

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Re: HP OfficeJet 7310

Showing paper jam and have checked and don't see any paper

Posted on Dec 23, 2007

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4215 all in one office yet. When making a copy

Sounds like you're having a problem with the automatic document feeder. The scanner is continuing to scan but the paper is not advancing as it should during the first part of the infeed. Check to see if something is inside retarding the path of the scanned document. Or it could be worn rollers in the ADF.

Jul 18, 2011 | HP Officejet 4215 All-in-One Color Photo...

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Paper jammed while trying to fax through the feeder. Help

turn it off slowly work the paper out by pulling it slowly from the direction you fed it or by whatever direction you find it will come out the easiest. If it tears you be patient and work out pieces you aren't the first person that ever jammed paper in a fax just take patience to get it all out.

Jul 04, 2011 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

My HP 6100 series all in one wants to align cartridge

This document explains the different results obtained when using or not using the Automatic Reduction (or Auto Reduction) Feature. The following issues usually result when the Automatic Reduction feature is not set correctly:
  • Faxes printing too small
  • Faxes printing on more than one page
  • A blank page ejecting between each printed fax page
This feature can be turned ON (the default) or OFF from the Advanced Fax Features menu. The two main purposes of the Auto Reduction feature
  • Fits a received fax page onto the paper size loaded in the paper tray and selected in the paper size setting of the Basic Fax Setup. For example; if letter size paper is loaded in the paper tray and selected in the fax settings and a legal size document is received, each page will be reduced and printed on one letter sized paper.
  • Allows the addition of the fax header margin at the top of every printed fax without extending the fax onto another page. The fax header is printed at the top of every fax received with identifying information about the fax sender. Since this increases the overall page length, the page must be reduced to fit onto one page. Auto reduction slightly shrinks the fax as it is received so the entire page will print on one piece of paper even though a top margin is allowed for the fax header.

Jun 16, 2009 | HP OfficeJet 6110 All-In-One InkJet...

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Machine refuses to print incoming fax. "Paper mismatch"

HP Printer 7210 or 7310 Gives Error receving faxes Load a new blank paper on paper tray.

Press * and # simultaneously, and then release both buttons.

Press 1 , 2 ,and then 3 . The Service menu appears.

Press the right arrow button (>) until the System Configuration menu appears then press OK.

Press > until Media Sense Calibration or Calibrate Spot Sensor appear and then press OK. The unit should pick the paper and eject it.

Press the Cancel button until date and hour appear on display

Mar 05, 2009 | HP Officejet 7210 All-In-One InkJet...

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HP OfficeJet 7310 All-In-One Carriage Jam

I think you need to clean the back rollers of the printer.

Follow this hp document and it should clear up the issue. The error is for out of paper but the fix is the same. Step four is the one you need.

Jan 28, 2009 | HP OfficeJet 7310 All-In-One InkJet...

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Officejet 7310

Sounds like there is something going on with the paper sensor flag that resides in the top cover of the automatic document feeder. Need to make sure it is moving freely. It is spring loaded so it should move freely and spring back in to place. Sounds like your may be sticking in the up position after a few sheets. When the ADF lid is down these sensor flags should go in to holes in the bottom of the ADF. Hope this helps..


May 19, 2008 | HP OfficeJet 7310 All-In-One InkJet...

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Document feeder is jammed and doesn't copy or fax

Is it jammeded or is it simply a warning saying it is?

Remove all paper and attempt a paper feed without paper.
The paper feed and delivery trays are removable so remove them and carefully reset them.
Making sure the paper is well fanned reload and retry.
Come back with the result.

Dec 13, 2007 | HP OfficeJet 7310 All-In-One InkJet...

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Hp officejet 7310 fax problem

Just change below settings

Press setup on the all in one. Navigate to Advanced Fax Setup using arrow key. Set the FAX Speed to Slow and turn off the ECM (Error Correction Mode). Try sending fax. Please simply send a fax (single page black and white text) (1-888-473-2963 . Check for the result.

Dec 11, 2007 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

HP OfficeJect 7310 Uses 2 Pieces of Paper when Printing Fax

Sounds like the feed rollers need to be cleaned or replaced.

Dec 03, 2007 | HP OfficeJet 7310 All-In-One InkJet...

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