Every time I try to fax a document it prints out a piece of paper that says "Result: Jammed." Sometimes it will appear to have faxed several pages, then all of a sudden it will quickly feed all the remaining sheets through and print a Log saying "Jammed."
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Sounds like you're having a problem with the automatic document feeder. The scanner is continuing to scan but the paper is not advancing as it should during the first part of the infeed. Check to see if something is inside retarding the path of the scanned document. Or it could be worn rollers in the ADF.
turn it off slowly work the paper out by pulling it slowly from the direction you fed it or by whatever direction you find it will come out the easiest. If it tears you be patient and work out pieces you aren't the first person that ever jammed paper in a fax just take patience to get it all out.
This document explains the different results obtained when using or not using the Automatic Reduction (or Auto Reduction) Feature. The following issues usually result when the Automatic Reduction feature is not set correctly:
Faxes printing too small
Faxes printing on more than one page
A blank page ejecting between each printed fax page
This feature can be turned ON (the default) or OFF from the Advanced Fax Features menu.
The two main purposes of the Auto Reduction feature
Fits a received fax page onto the paper size loaded in the paper tray and selected in the paper size setting of the Basic Fax Setup. For example; if letter size paper is loaded in the paper tray and selected in the fax settings and a legal size document is received, each page will be reduced and printed on one letter sized paper.
Allows the addition of the fax header margin at the top of every printed fax without extending the fax onto another page. The fax header is printed at the top of every fax received with identifying information about the fax sender. Since this increases the overall page length, the page must be reduced to fit onto one page. Auto reduction slightly shrinks the fax as it is received so the entire page will print on one piece of paper even though a top margin is allowed for the fax header.
Sounds like there is something going on with the paper sensor flag that resides in the top cover of the automatic document feeder. Need to make sure it is moving freely. It is spring loaded so it should move freely and spring back in to place. Sounds like your may be sticking in the up position after a few sheets. When the ADF lid is down these sensor flags should go in to holes in the bottom of the ADF. Hope this helps..
Is it jammeded or is it simply a warning saying it is?
Remove all paper and attempt a paper feed without paper. The paper feed and delivery trays are removable so remove them and carefully reset them. Making sure the paper is well fanned reload and retry. Come back with the result.
Press setup on the all in one. Navigate to Advanced Fax Setup using arrow key. Set the FAX Speed to Slow and turn off the ECM (Error Correction Mode). Try sending fax. Please simply send a fax (single page black and white text) (1-888-473-2963 . Check for the result.