Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Print Jobs Result in Blank paper

My printer receives print jobs, printing occurs, but the result is a blank piece of paper. Ink has been replaced as a test but same result occurs.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Printing problem

Hello,

I solved the problem on the MP530 printer of a friend of mine.

BUT: If you are not a DIY, I would strongly recommend not opening this machine.
It took me more than a couple of hours to disassemble, clean and reassemble again.
If you follow the disassembly instructions below, you might be able to do this faster than I did, because I had to figure out how to open the case without breaking anything.


Also, in the end, you will need some less ordinary tools like a very tiny crosshead screwdriver and a slim stick with a hook at the end to get the springs back on their places again. I used a steel instrument with a hook my dentist gave me but I guess one can fix a tool with a bent paperclip.

SECOND BUT: I cleaned up the consequences of this problem so the printer works fine again without that black streak on the back side of the paper. This does not mean that I found and fixed the problem.

Because I have not been able to find out where all this ink comes from in the first place. It is obvious that this ink is NOT produced when the printer prints because in that case it would have been on the front side of the paper and not the back side.
In this printer, once I had disassembled all and was left with the bare printer basement and the unit which does the sheet transport out to the front, I discovered a real mountain of nearly dry ink. The bottom of this mountain was sitting on the basement of the printer which is covered with a special kind of absorbing material which is supposed to deal with waste ink. And the mountain was high enough to rise through the sheet transport unit. Which explains the black streak.

As someone else said, the top of the mountain is underneath the big black cartridge.
So, one might say that this cartridge is/was leaking. But I have not changed the cartridge and the printer does not leak anymore.

To check this, once up and running again, I have been sliding a small piece of paper underneath the inner cover (the one you have to open if you want to change a cartridge).
By inserting this piece of paper while you pull down the cover (which enlarges the inner height of the sheet transport unit) you will be able to push the paper way in, underneath the area where the leak should be.

Whether the printer is off or on, in economy mode or cleaning heads, no single drop of ink came out.
It might of course be that my friend had not completely inserted the cartridge as it should, but in that case the printer should have warned, don’t you think?


I also found that exactly on the spot where the mountain was sitting, there is a small plastic tube which goes right, to the area where the heads are cleaned. I know that this tube is to transport waste ink, but I don’t know in which direction. If it is supposed to suck ink out of this place and spit it out in a lower level absorbing reservoir then fine, but what if it operates in the opposite direction? Then it would be able to spit ink underneath the paper even while you are printing… I am sure that real printer technicians have the answer to this question, so if someone wants to help us out with this one…

Do you still want to clean your printer? (Because that is all I did in the end).
Here you go then:

Next steps in the next post, since apparently text length is very limited here.

Posted on Jan 27, 2008

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SOURCE: Print Jobs from our IBM Unix System Reports creates Ghost Jams

The answer to our problem ended up being a firmware upgrade to the Canon iR7095. I would look into that as your possible solution.

Posted on Feb 06, 2008

SOURCE: Blank copies

I've tried everything before for months... unplugging, new cartridges, servicing, etc. I've always avoided jarring an electronic item, but hitting the front fixed it! A couple of open-palmed smacks above the paper drawer, and it printed this very page. Apparently, sometimes the cover over the laser sticks shut after replacing the print cartridge, or removing a paper jam. Sounds crazy, but smack it!

Posted on Jun 16, 2008

  • 1 Answer

SOURCE: Printer does not print documents

I had this very same ongoing problem with my iP3000 and recently with my iX4000 but I refused to believe it was the printheads as the iP3000 would print cd/dvd discs without a problem. Colour on paper was always there even though I used Calidad tanks.

My solution, or more aptly, my workaround was to change the paper setting from Plain paper to Glossy paper but still using plain paper and low and behold, after nine months of test pages with only the Windows logo it stated printing black text again albeit slowly now. Same deal for the iX4000, it started printing black text on plain paper as well after 4 weeks when the problem first occurred

I also did all the maintenance rigmarole over and over etc...with no results. My printers are hooked up to two PC's, Vista and XP so maybe I eventually scrambled the printers barins or something, anyway I'm printing again.

Worth a try and nothing to lose

Posted on Sep 17, 2009

OATES_JASON
  • 39 Answers

SOURCE: Canon jP 1500 is printing blank pages

Try a deep clean, sounds like a blockage but odd all at once. it could be possible that cartriges are a faulty batch, ive experienced many times but not all at once. hope this helped jay.

Posted on Oct 01, 2009

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Printing jobs are coming out blank


Does this happen if you make a copy? Or print any internal form meter count sheet demo page etc.

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Spooling error


What make and model printer ?
There are a variety of reasons why a printer may feed a blank page through. This is, in some cases, an error. In other cases though it is a mistake in the page count or a simple matter of the printer trying to maintain itself.
Maintenance If a user has just loaded new paper into the printer or if an error message has recently been cleared the printer may run a blank page through.
Usually this is to make sure that the print path is now clear and that the next sheet it positioned correctly for printing.
Page Count
When a document is edited there is sometimes a blank sheet left at the end of the document. So, for example, if a 10 page document is edited down to nine pages, the computer and printer still sometimes read it as a 10-page document when a user hits the print key.
Page Separator
In some cases where a large number of documents are being printed, users may set a blank page separator.
This puts a blank page between copies of a document to show where one ends and the next begins.
A quick look at the printer's settings or control panel will tell you if this option has been turned on.
Fix a Printer Spool Error
When you send a job to your local or network printer, the print spooler is what keeps track of that job's location in the queue.
If the print spooler is not running, your job will not be able to reach the printer, so it is important to know how to resolve print spooler errors when they occur.

Click on the "Start" button and choose "Control Panel" from the menu.
Double-click the "Printers and Faxes" icon and locate your printer.
Double-click on the printer to get the list of jobs in the queue.
If you see any jobs in an error status, right-click on those jobs and choose "Cancel" from the menu.

Close the "Printers and Faxes" window and double-click on the "Administrative Tools" icon. Choose "Services" from the menu.
Scroll through the list until you see "Print Spooler," then right-click and choose "Start" from the drop-down list.
This restarts your print spooler and allow your jobs to print.
Right-click on "Print Spooler" again and choose "Properties" from the menu.
Go to the "Startup" option and set it to "Automatic."
This ensures that the print spooler starts each time your computer does.
Print spooler
http://social.technet.microsoft.com/Forums/en/itprovistaprinting/thread/cad5221a-d21b-4bf0-8e86-cacae254cb52

Apr 27, 2013 | Packard Bell Computers & Internet

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Epson Artison 837 printing a blank piece of paper.


INK PROBLEM
Inkjet printers need to be used frequently to prevent ink drying out and blocking the print head nozzles.
If the print head cleaning maintenance routine does not clear the blockages, then print head needs replacing, but it may be expensive.
It may be more cost effective to buy a later model and better printer than replace the print head.

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The printer will print out the test page but it will not actually print anything on a paper whenever i hit print, it just runs a piece of paper through the printer blank


If test pages are working but print jobs aren't, it's almost always a driver issue.
Uninstall and reinstall the printer driver.
If it's still not working, and you're running windows 7, turn off the bidirectional communication mode.
post a reply here if you need further help or if that doesn't work.

Feb 27, 2011 | Office Equipment & Supplies

1 Answer

No printing is made only blank paper is coming out


Hello

1 Clean Print Head
The print head gets clogged due to frequent usage. Therefore, the ink will not be able to get out of the cartridge. Hence, the printer only prints blank pages. The solution to this problem will be to clean the print head. This can be done by cleaning it with a damp cloth or with an Iso Propyl Solution.


2 Check if Cartridge is Empty
If this does not work, your next step would be to check if there is any ink in the printer cartridge. You might be giving a command for a high resolution printout, but the ink might not be enough for such a purpose. Look out for the printer prompts that will tell you about the low levels of ink.

3 Install the Correct Printer Driver
Many a times if you are downloading a printer driver from the internet, you might download the wrong driver. This will result in the computer not recognizing the printer. The result is blank pages.

4 Check for Appropriate Paper Size
Another facet to be taken care of is the paper size. You must check the Page Setup Dialog box whether you have selected the settings that are in tune with the paper size that is being used for the printing.

5 Check the Operations
If nothing works for you, then a printer operations checks is in order.

THANK YOU FOR VISITING FIXYA

Jan 30, 2011 | Office Equipment & Supplies

2 Answers

Prints everything blank


Check the print cartridge. Open the printers top cover and find release lever for the ink cartridge. Lift out the cartridge and check the jets (copper coloered foil with holes) for blockage. New cartridges have a piece of tape over the jets which must be removed before installing. If blocked with dried ink, dab gently with paper towel and rubbing alcohol. Dry by dabbing on paper towel. Other things to check are: Incorrect cartridge, empty cartridge, and cartridge not snapped in all the way. The cartridge that comes with the printer usually is only partly filled and runs out earlier than normal. You could always try a new cartridge which you will need eventually anyway.

Good luck,
Techjoel

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New print head, might be cheaper to replace machine

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Printer shows ready, whenI send a print job to the printers it displays printing, but does not print. The unable to cancel or remove printing jobs.


Check if the printhead starts moving when powering on the printer. The problem might lie in the printhead electrical contact pints in which case clean it gently. Alternatively replace the print cartridge where at least black ink is present. If these are OK but it wont pull in the paper then the rollers might be jammed. If its a laser printer,check by changing the tober cartridge amd post the result as a comment.........sodeep

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