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Drum won't spin

We have taken the back off and found that a part of the motor has broken - the plastic pin has broken off of a small white wheel with a spring attached to it. How do we get replacement parts?

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What you describe sounds like the idler arm with the pulley.
You might be able to replace the plastic pin with a metal pin and lube it heavy. It will wear out sooner, but may get you going till you get the right part.
Check your local appliance parts stores, they can probably order the part for you. Be sure to take the part with you, also the model,make, and serial number.
You could also check the a Google search and you may get lucky there.
Hope this helps

Posted on Sep 27, 2009

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Clutch drum won't spin with clutch

look for a broken pin between the two parts

Mar 26, 2012 | Garden

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The dryer turns on but the drum doesn't turn, it spins when I manually do it?? Could it be a broken belt?

No most likely your motor is starting to seize up if you can use your hand to spin the drum while holding the dryer switch down and pressing the start button and this causes your drum to spin then the windings on the inside of the motor have become weak and you would need to change the motor in the unit. And if you do order a motor for the unit you should also order a new blower wheel as well because the wheel is made out of plastic and usually when you try to remove the blower wheel from the motor from the rear of the machine 8 out of 10 times the wheel will break because it has been attached to the motor for so long. If you have any further questions message me back and please also remember when our chat has fully concluded to rank how this opinion has helped in your appliance situation Thanks Rick
p.s on the other hand if you can hear the motor running but drum doesnt spin then yes this would be a broken belt issue with you unit

Jun 27, 2011 | Dryers

1 Answer

Kenmore washer will not spin moved out and underneath found a wagon wheel shaped black thing with four small plastic white parts?

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

Look in the section for the motor, pump gearcase and you'll see the Motor Coupler.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump. This is likely why the machine drains.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.

Dec 29, 2010 | Washing Machines

2 Answers

The drum of my washer does not spin freely. When I manually spin the drum, I found myself having to push it along to turn on one side. Also I found pieces of white plastic on my laundry? Please advise...

This drum is driven by motor which is coupled with a belt that connects the drum and the motor,the is a possibility of a broken belt,or the motor is stack, may be the motor is not receiving power for the motor to be driven to drive the drum.

To access this you need to open the screws at the back of the washer,the plastic pieces is a sign of some broken parts in the washer,if you find that it's the belt that slept off the puller place it back and test but unplug the washer from power before doing all this.

May 18, 2010 | Whirlpool GHW9100L Front Load Washer

1 Answer

My kenmore washer will not spin the motor sounds like it's starting the spin cycle but the drum does not move.

It needs a drive coupler for the motor/transmission.
Unplug machine. Just lean the machine back, pop the two clips on the pump and put it to the side. Take the two screws out of the motor clips (usually 1/4 inch), and pop those clips off. Motor will come off. You will see the 3 fingered white piece on the motor shaft and one on the transmission shaft. There is a rubber coupler that connects the two. Replace which ever white plastic piece is broken, or the rubber piece if that is it. Make sure not to bang the white plastic piece too far onto the shaft. The shaft should go flush with the white plastic part facing you. Put motor and pump back together and plug in motor. You should be good to go.

Jan 12, 2010 | Washing Machines

2 Answers

Have a kenmore model 110 washer wont agitate or spin&some kind of cotter pin fell out of bottom when i flipped it over to look at.

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:

Enter your model number (###.#######) and you'll see a list of major sub-components with diagrams and parts.

The Kenmore / Whirlpool top load uses a reversing motor to initiate the pump for draining and the transmission to spin.

If you cannot hear the motor trying to turn the pump, (but the washer will agitate) the problem points to the Timer, or the Lid Switch.

Try to bypass the Lid Switch by removing the Console and jumping the two outermost pins on the switch.

Following is a description of how to release the console for access to the pins.

This is a Whirlpool PDF on how these washers operate. It has a diagram on jumping the switch as well as a detailed section on how the transmission works.$FILE/L-55.pdf

It also has a troubleshooting guide.

To bypass the switch, you only have to disconnect the power to the washer, tilt the console back, unplug the switch and using an short piece of insulated wire, jump the two outermost contacts on the connector coming from the console and plug the washer back in.

Following is a description of how to gain access to the console and how to remove the cabinet if necessary.

With the jumper in place, try to re-start the washer.

If it works, the Lid Switch is a relatively inexpensive part.

If the problem isn't in the switch, and the Timer continues to move, the problem is likely in the transmission.

We had the same problem:

If you lift the lid, put it down again and the washer begins to spin, the problem is likely in the transmission "Neutral Drain Assembly".

Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into spin mode.

Apparently, by opening and closing the lid, torque from the motor starting throws the cams into the right gears so that the washer will spin.

Ours had the same problem, no spin unless the lid was raised and lowered or we shut off and re-started the cycle.

After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) we noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again

Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.

In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt (a 1/2" socket extension works well).

You don't have to remove the drum.

Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside.

Remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission.

Pull the transmission, remove the clutch (there is a spring clip that holds the clutch on the main agitator shaft), remove the 8 screws carefully the transmission holds 14 - 15Oz of oil, remove the clip holding the main spin gear on and check the plastic cams.

If the cam that should have a spring doesn't, or the others look damaged, or the main spin gear is damaged the washer won't go into spin mode.

If that's the problem, install a Neutral drain kit, put everything back together carefully and the problem may be solved.

As an aside, fixing ours cost less than $30 including 80-90 weight gear oil vs. $170 for a new transmission.

The pin that you found is likely a shipping pin designed to be broken off (and fall into a white plastic holder) when the washer is installed.

Jan 10, 2010 | Kenmore Washing Machines

2 Answers

Whirlpool washer doesn't spin or agitate

if the motor is spinning but the drum is not then its probably a belt or the transmission. if there is no motor noise it is more than likely the lid safety switch.

Dec 30, 2009 | Whirlpool Calypso GVW9959K Top Load Washer

1 Answer

Drum spins without a load but won't witha load

It sounds like a motor problem. It puts the motor under maximum load, when dryer is full and just trying to begin to spin.
There are 2 different types of motors, those with capacitor start and those with inbuilt centrifugal switch.
What is your make and model of dryer please? Or if you take off the back panel, can you see a small plastic cylinder, about 2 inches long, with 2 wires to it? Will be mounted close to the motor, but seperate from it.
If it has one, try replacing the capacitor. ( I have about half dozen good secondhand ones lying around at my place (Brisbane))
Good luck, let me know how it goes.

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