Question about Dymo LetraTag QX50 Thermal Label Printer

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How to fix a print cartridge issue? or is the Qx50 broken?

I installed a replacement (new) Dymo LetraTag print cartridge (12mm, 10697 91330) in my Letratag Qx50. Same cartridge type as used previously. However, it doesn't print. Makes a noise but the tape does not move. How to fix this?

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  • Anonymous May 17, 2008

    Y have a dymo labeller. It gives scrappy printingt?

  • Anonymous Mar 15, 2014

    No ink comes out and the tape doesn't feed through. I've installed new alkaline batteries and a new tape. Thank you



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Hi guys I just tried replacing it with new batteries that are not rechargeables and it works fine now,the solution is never used rechargeable batteries as they are only 1.2 V max so when the rechargeable battery dies down even if it still powers the letra the print circuit is sensitive to a few voltage fluctuations....

Posted on Jun 29, 2008

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It would be nice to give a little more detail, "you have defective print cartridge. get another print cartridge" really isn't enough to go on, specially if the manual makes no mention of a "print cartridge". Do you have unscrew the device to replace the print cartridge?

Posted on Mar 29, 2008


Never mind, a colleague was able to pry open the new print cartridge, thread the tape through, and then close the cartridge. It now works fine. Definitely a design or manufacturing defect though, as the second cartridge that I bought at the time looks exactly the same, i.e. no tape coming out at the end.

Posted on Jan 15, 2008

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You have defective print cartridge.

get another print cartridge

Posted on Jan 15, 2008

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Related Questions:

1 Answer

I'm trying to print and keep getting Error1.New batteries and new tape cartridge.

You can try to reset the device to its factory settings by taking out the batteries and pressing the ON/OFF button 20 times. Then insert the batteries and try again. If this doesn't fix the issue, please contact us so we can find a solution for you.

Best regards,
DYMO Support

Jan 15, 2015 | Dymo LetraTag QX50 Thermal Label Printer

1 Answer

Printing issue

You are welcome to contact our help desk. The numbers are at We can arrange a repair.

Dec 31, 2011 | Dymo LetraTag QX50 Thermal Label Printer

1 Answer

Only the bottom 1/2 of the word prints. Can I fix this?

Try another cartridge and make sure it is installed correctly. If the same problem persists, you probably have a defective print head. That's not worth fixing.

Oct 10, 2009 | Dymo LetraTag QX50 Thermal Label Printer

3 Answers

Does a DYMO Letratag QX50 have a replaceable ink cartridge?

Yes, DYMO Letratag QX50 ink can be purchased on amazon, click here and take a look Amazon com DYMO Letratag QX50 refills. I hope this was helpful, cheers

Sep 18, 2009 | Dymo LetraTag QX50 Thermal Label Printer

1 Answer

How do you print vertical labels?

Here is the link to your users manual, which will help explain other functions you may find useful.

Hope this helps...

Gods Bless.......

Jun 22, 2009 | Dymo LetraTag QX50 Thermal Label Printer

2 Answers

Print Problem?

There are two small "hooks" that feed the tape through on the tape cartridge. Make sure the tape is fed through both hooks.

Jan 15, 2008 | Dymo LetraTag QX50 Thermal Label Printer

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