Question about Whirlpool Ultimate Care II LSQ9564J Top Load Washer

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Top load Whirlppol Ultimate Care II Top load washer will not spin, makes the noise like it should be spinning but doesnt spin...

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This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

We had the same (plus another) problem with an old Kenmore top load, direct drive,neutral drain washer.

WHIRLPOOL INST AND MAINTENANCE INCLUDING HOW TRANSMISSION WORKS

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

Problem 1. Major gear sounding grinding during spin mode. Major vibration also.

Problem 2. Spin problem. Most times the washer would drain but wouldn't spin unless the lid was raised and lowered. (According to wife, this problem has been on-going for two years).

After checking motor coupling (a bit worn but intact), drive block (you don't need a spanner wrench to remove it, a 12 - 14 inch pipe wrench works great) which was OK, clutch, seemed OK, we determined that the problems were in the transmission.

Two options, 1 spend $150 plus for a transmission.
2. Open it up and see if anything seemed seriously bad.

After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore)

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

the first problem seemed to be related to the agitator cam and cam follower not raising the agitator gear high enough (probably less than a 1/16th of an inch) above the agitator cam.

Found the right part number (Whirlpool part # 62580 / 81) which includes both the cam and follower. Bought one for about $10.50, installed it, put washer back together and problem 1 was solved.

Looked again at parts list and noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again.

Those cams/gears etc. keep the washer from spinning until all of the water is pumped out and then go into spin mode. Apparently, by opening and closing the lid, torque from the motor starting throws the cams into the right gears so that the washer will spin.

Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.

Whirlpool parts list for commercial washer, consumer washers are basically the same.

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf


Please see GURU JSROCK516 Description of how to remove cabinet and access the transmission. http://www.fixya.com/support/r699497-replacing_gearcase


With apologies to American-Appliance.com, see their description of how to tear down a Whirlpool direct drive.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137


Posted on Sep 27, 2009

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