Question about Dell 962 Photo All-In-One InkJet Printer

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Dell AIO 962 Scanner/Fax problems

I ran across this post and i replied to it but to no avail thusfar:
I have since downloaded & installed the Firmware and i will say that at least now the light in my scanner bed lights up when i open it! But i still can't scan or fax..when i just tried to scan it sounds as tho it wants to scan- several times- but then ultimatly nothing! The error message 2200- It also has some hesitation when powering off. I hopoing & praying that someone here can HELP ME resolve this problem!

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  • tharless62 Dec 27, 2007

    troubleshooted on the dell site for several days- was told by a Dell rep that it was a 90% chance it was a hardware problem. Have since bought the Canon Pixma MX700

  • Anonymous Nov 25, 2008

    Scanner doesn't work.



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Directions foe setting up to use scanner and fax

Posted on Feb 04, 2009

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Go to dell AIO and try the maintenance/ Troubleshoot.

Posted on Dec 27, 2007

  • Loksat Dec 27, 2007

    - Run the "cleanup utility" - which you can get from the dell website - it will remove all traces of the dell printer software .

    - Then reinstall the drivers depending on your OS along with firmware.

    Also make sure your cartridge nozzles are clean.

    if you are running vista, you will have to download the OCR software form the cd that came laong with the printer. Browse through the files in the cd and install.

    before doing all this unplug your system- both power and usb cables. plug them when the installation asks you to.

    Let me know how it goes.



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My Del 962 will not scan. The light does not come on and it does nothing. What should I do?

Hi,.... I'm having the same problem as sharon_mi334. My Dell AIO 962 does not copy, fax or scan...but prints. When attempted(copy, fax or scan), the output is a scanned image or a print out that's completely black. When I looked at the "scanner light unit/ copier camera" or what-ever it's called ... the gizmo that moves across under the glass plate,... I noticed there was NO light coming out of it as it should on any other copier, etc. Sooo,... is that the problem, ie: unable to copy the image? If so, can I fix that by replacing a bulb or a particular unit? Looking for some advice and thank you for your help and time.


Dec 11, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

I have a similiar problem with my Dell AIO Printer 962

reinstall the printer and fax cd that came with your computer

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Dell 962 AIO Is Not Recognized As A Scanner

I contacted Dell Techical Support and they connecting to my system where they ran a cleanup utility (I think it deleted all the printer drivers) and then we downloaded the latest drivers and reinstalled the printer. At first it didn't appear to work correctly, but upon rebooting the system the printer was working correctly - scanner included. At the moment, all is well.

May 27, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell AIO 962 Photo printer

hmmm..interesting..sometimes, in the translation from one fax machine to another, the grey scale densities don't match up. So, your printer almost certainly has a higher resolution than a standard fax machine. Only way to do this is to test and attempt to balance it from one machine to another. Maybe you'll get lucky, and they will be compatible.

got backup?

Feb 18, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Says driver not installed, gives runtime error

Download this program and run it:

Couse i think it can be registry problems

and run CHKDSK /R then restart pc

If u got help please rate this solution as FIXYA

Nov 20, 2007 | Dell 962 Photo All-In-One InkJet Printer

3 Answers

Dell AIO 962 copy & fax issues

Go to Dell AIO and click on maintenace/ Troubleshoot on top of the page. Then go to maintain or fix quality problems.

Then choose the problem and run it.

Nov 14, 2007 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

My Dell AIO 962 Printer does not respond

The printer is dead and needs replacement. If covered under warranty, u can get a replacement from Dell. Speak to Dell support and they can give you alternative solution.

Nov 08, 2007 | Dell 962 Photo All-In-One InkJet Printer

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