Question about Dell 962 Photo All-In-One InkJet Printer

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Dell AIO 962 Scanner/Fax problems

I ran across this post and i replied to it but to no avail thusfar:
http://www.fixya.com/support/t221306-dell_photo_all_in_one_printer_962
I have since downloaded & installed the Firmware and i will say that at least now the light in my scanner bed lights up when i open it! But i still can't scan or fax..when i just tried to scan it sounds as tho it wants to scan- several times- but then ultimatly nothing! The error message 2200- It also has some hesitation when powering off. I hopoing & praying that someone here can HELP ME resolve this problem!

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  • tharless62 Dec 27, 2007

    troubleshooted on the dell site for several days- was told by a Dell rep that it was a 90% chance it was a hardware problem. Have since bought the Canon Pixma MX700

  • Anonymous Nov 25, 2008

    Scanner doesn't work.

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Directions foe setting up to use scanner and fax

Posted on Feb 04, 2009

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Go to dell AIO and try the maintenance/ Troubleshoot.

Posted on Dec 27, 2007

  • Loksat Dec 27, 2007

    - Run the "cleanup utility" - which you can get from the dell website - it will remove all traces of the dell printer software . http://support.dell.com/support/download...=



    - Then reinstall the drivers depending on your OS along with firmware.



    Also make sure your cartridge nozzles are clean.



    if you are running vista, you will have to download the OCR software form the cd that came laong with the printer. Browse through the files in the cd and install.



    before doing all this unplug your system- both power and usb cables. plug them when the installation asks you to.



    Let me know how it goes.

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1 Answer

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Download this program and run it:

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Couse i think it can be registry problems

and run CHKDSK /R then restart pc

If u got help please rate this solution as FIXYA

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