Keyboard and mouse not working when booting into OS
Ok... here is the scenario:
I have McAfee running on my system. I am running XP.
I was checking out videos on YouTube and a couple of other sites. Normal stuff for my grand daughter nothing risque. I then went to a site someone told me about where you can watch TV programs on your computer.
Then McAfee pops up a message saying it found and deleted a trojan (can't remember the name). Then a program pops up and says your PC is infected with a virus and you need to download a virus protection program (again can't remember the name). It then proceeds to do something that looks like it is downloading a program. Of course I try to exit out of it, but it doesn't work (big suprise).
At this point my pc shuts down. When it reboots it begins again. So what to try. How about restore to previous date? Well at first it won't even let me do that and then when I finally do, it doesn't change anything.
OK...then lets try something else, boot into last known good config. Well, now my PC boots to my ASUS control panel, mouse and keyboard working, I choose go to OS and when it gets to the log in screen, No Keyboard or mouse working!
I tried install XP using repair, but when it starts setting up devices and needs video drivers, keyboard and mouse aren't working!
Now when it gets to restarting setup........ it just reboots.
BTW I installed a Logitech wireless keyboard and mouse a couple of days ago. I also have another wireless mouse that doesn't work either.
So any suggestions as to what I can do would be appreciated! HELP!!!!
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no computer , nor OS stated. OS= operating system.
no mouse model number either, but is some wireless mouse and battery dead. sure.
why not plug in a wired USB mouse, and use that,
that ALWAYS works , and has NO BATTERY.
keep one handy at all times just like this, battery dies
use it, and save you files first. no reason at all to lose data.ever.
there are hot keys too that will save the fails, and exit.
learn them at MS dot com, or ask but if KBD is dead
then use a wired USB keyboard and or mouse.
I'm betting the battery is long gone dead. as ALL DO.
is this some old XP PC? running XP Os.
good luck if that is the case, (its a virus magnet, and may be why the mouse dont work)
Removing the software and reinstalling it using a "clean boot" may resolve the symptoms you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software.
1. Download the latest version of the software for your OS from the manufacturer's website. 2. Open the Windows Control Panel. 3. Open the Add / Remove Programs window. 4. Locate the listing for the keyboard/mouse software and remove it. When prompted to remove the keyboard/mouse drivers files, click Yes.
The following is the procedure for a 'clean boot' in Windows XP:
1. Click Start --> Run --> Type MSCONFIG --> Click OK 2. On the General tab, choose Selective Startup 3. Uncheck Process SYSTEM.INI file 4. Uncheck Process WIN.INI file 5. Uncheck Load Startup Items 6. Click on the Services tab 7. At the bottom, check Hide All Microsoft Services 8. Uncheck all boxes in the window or click the button labeled Disable All 6. Click OK 7. Click Restart
After restarting, reinstall the downloaded software. Next, do the following:
1. Click Start --> Run --> Type MSCONFIG--> Click OK 2. Replace checkmarks in the items that you previously removed them from. 3. On the General tab, choose Normal Startup 4. Click OK 5. Click YES, when asked to restart your computer
Turn your computer off.
Temporarily replace your keyboard/mouse with "generic" units.
Turn your computer on.
Check that the F-keys work.
Now, do the F-keys work correctly?
Or, do you still get "keyboard failure"?
It has the latest mouse driver (logitech setpoint 4.0). Before installing Ubuntu the setup worked w/ SUSE/XP using GRUB dual boot. After installing Ubuntu XP does not see the usb mouse. Even Logitech setpoint does not have the mouse setup/configuration option. It appears that at boot it does not recognize the mouse or disables it. The BIOS has the usb keyboard and mouse enabled. Currently, I have two mices one for xp and either mouse will work under Ubuntu.