Question about HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

Office jet g85

I have an error message in scanner window that reads, "scanner error, turn power off then on again"

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  • jjandrositz Dec 28, 2007

    when scanning or copying (haven't tried faxing) I can get one copy or one scan. When the copy/scan arm begins the next scan or copy the message appears noting copy/scan failure and stating that the printer should be turned off then on again. Upon following the instructions (off then on) I can again make one more copy or scan (or a scan preview). I have taken the printer apart to include the scan/copy arm. I cleaned as much as possible, blew out any particles and turned the belt over...all to no avail : - (

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  • 17 Answers

Power on the printer, wait around 15 seconds until the bulb assembly moves a bit to the left and the light goes on, then immediately power off.

Repeat the process around 15 times (or more) until the assembly has moved all the way to the left of the glass, and is located directly beneath the small glass on the left.

Remove the single screw that holds down the small glass.

Carefully remove the grey frame around the small glass.

Carefully remove the small glass.

Using a dry Q-tip, carefully insert it into the slot (to the left of the bulb) and clean the mirror. I found mine was coated with a layer of film, as if grease had accumulated over time.

Put everything back together.

Turn on the printer.

Posted on Feb 04, 2008

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Power on the printer, wait around 15 seconds until the bulb assembly moves a bit to the left and the light goes on, then immediately power off.

Repeat the process around 15 times (or more) until the assembly has moved all the way to the left of the glass, and is located directly beneath the small glass on the left.

Remove the single screw that holds down the small glass.

Carefully remove the grey frame around the small glass.

Carefully remove the small glass.

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Put everything back together.

Turn on the printer.

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