Question about RIM BlackBerry Pearl 8100

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My blackberry pearl will not connect to my desktop manager. my computer doesn't even recognize it.

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Download and install the latest Handheld Software for your model then open Desktop Manager and run the application loader once the USB cable is connected to the device. 8100 Software located here

Just fill out the form and the download is free.

Posted on Jan 15, 2010

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Posted on Jan 02, 2017

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I had the same problem with my BlackBerry Storm. How did i fix it?

Connect the phone to the pc or laptop the follow the below steps:

1. Go to Device Manager and select the BlackBerry option from the list of hardwares displayed.

2. Right click on it and select the update driver software option.

3. Select the browse my computer for driver software to manually locate the folder with the driver for you device: i.e C:\Program Files\Common Files\Research In Motion\USB Drivers.

4. Click ok and start the desktop manager software if it works if it doesn't, reboot the computer and try again.

Hope it works for you like it did for me.


Sep 24, 2011 | RIM BlackBerry Pearl 8120 Cellular Phone

1 Answer

My blackberry pearl 8100 cannot connect to the desktop manager, it says it cannot communicate with the device. The phone is also displaying an App error 523.

You will need to reload the operating system of the device.

Make sure you backup the phone however you can. Put as much stuff on the SD card or SIM card as much as you can.

The device operating system will depend on your carrier, you will need to download the operating system from there. Wipe the device, connect it to your computer and it should recognize it.

When Connected select USB PIN: UNKNOWN (If the device still cannot connect to the computer, there may be a windows side driver problem, or more likely there is something wrong with the BB hardware.)

Start the Apploader from the BB desktop Manager

Select a Reinstall of the OS. It will take about an hour to reinstall the OS.

Apr 07, 2011 | RIM BlackBerry Pearl 8100

3 Answers

I have JUM error 102 on my blackberry pearl phone and now it wont power up, is there a way to fix it without having to replace the whole phone?

Try to put a good battery,if it still not working flash it with desktop manager and a new blackberry firmware.

Mar 20, 2010 | RIM BlackBerry Pearl 8100

1 Answer

Phone turns into a white screen with hourglass in the middle then shuts off. happens several times a day.

Hi it is because the BlackBerry Pearl 8100 smartphone cannot initialize the BlackBerry Device Software or there is a corrupt operating system file.
To resolve this issue, reload the BlackBerry Device Software on the BlackBerry Pearl 8100 smartphone.
To perform an installation of the BlackBerry Device Software using BlackBerry Desktop Manager version 4.5 to 5.0, perform the following steps:
1) Open BlackBerry Desktop Manager. 2) Connect the BlackBerry smartphone to the computer and open the BlackBerry Desktop Manager. 3) Double-click Application Loader.
4) Click Start under Update Software to start the installation process.
5) Type your BlackBerry smartphone password, if prompted, and click OK.
6) Select Options under Device Software Options.
7) Select the check boxes next to the names of the applications to be loaded, and then click Next.
8) Click OK > Next > Finish.
9) When the process has completed, the message The loading operation was successful will appear.
10) Click Close to return to the BlackBerry Desktop Manager.
I hope this information will be helpful to you.

Nov 21, 2009 | RIM BlackBerry Pearl 8100

2 Answers

How i connect my blackberry to my computer

Hi, install desktop manager latest version, then you can connect blackberry pearl using usb cable. If you dont have desktop manager software cd, you can downalod it from I hope this information will be helpfull.

Nov 19, 2009 | RIM BlackBerry Pearl 8100

1 Answer

My blackberry pearl turned itself off and when I tried turning it on all I get is an hourglass

  • BlackBerry Devices take a while to turn on, so be sure you have waited atleast 5 minutes for it to turn on
  • Make sure the battery isnt dead (plug in charger)
  • Try pulling out the battery and re-inserting it.
  • If none of the above steps worked, try this:
  1. Plug your BlackBerry into the computer.
  2. Download the latest version of the Blackberry operating system from your carrier.
  3. install it to your Blackberry using Desktop Manager

  • If it isn't recognized by the computer, or the install dosent work, call your carrier for a warranty repair.

Sep 30, 2009 | RIM BlackBerry Pearl 8100

1 Answer

I have a blackberry pearl 8100 and it turned off and now all it will do is flash a red light in the upper right hand corner. I have taken out the battery memory card messed with the sims card. What...

This behavior indicates that no applications are installed on the BlackBerry smartphone

CAUSE: The Application Loader tool in BlackBerry® Desktop Manager removed existing applications from the BlackBerry smartphone, but failed to install new applications.

  1. Verify that BlackBerry Device Software is installed on the computer.
  2. If the BlackBerry smartphone is connected to a laptop computer using a docking station, disconnect the docking station from the laptop computer and connect the BlackBerry smartphone directly to the laptop computer.
  3. If a third-party application uses the same communications port as the BlackBerry Desktop Software, close the third-party application.
  4. If you use a USB adapter to connect the BlackBerry smartphone to a serial port, temporarily connect the BlackBerry smartphone to a USB port.
  5. In the BlackBerry Desktop Manager, double-click Application Loader.
  6. Follow the Application Loader tool prompts to install the BlackBerry Device Software.

Apr 12, 2009 | RIM BlackBerry Pearl Smartphone

1 Answer

My blackberry has a jvm 513 error on my 8100 pearl. i need to know how to install the pearls software on my phone. and my phone says its not connected to the desktop manager even though its connected on my...

First, download and install the latest version of BlackBerry Desktop Manager software (5.0.1) from:

then, download and install the latest Handheld Software for your model then open Desktop Manager and run the application loader once the USB cable is connected to the device. 8100 Software located here

Just fill out the form and the software download is free.

Apr 02, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

Error when install dsktp tools computr(vista) blackbry pearl.

Go to and download new version of desktop tools. or also try service provider page.

Jan 17, 2009 | RIM BlackBerry Pearl 8100

2 Answers

Red light

Connect via USB to computer and see if computer recognizes the phone, if it does back up phone using BB desktop manager and get the handheld software from your service provider or and redownload software via the application loader.

Jan 21, 2008 | RIM BlackBerry 7250

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