Question about Epson Stylus DX8400 All-In-One InkJet Printer

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My Epson Stylus DX8400 has paper jammed. I have followed instructions to try to remove it but I cannot see any paper when I lift the lid of the scanner

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I know this is too late for the person who asked this originally, but in case anyone Googles this, I may be able to help.

A friend had exactly the same symptoms but no paper was visible in the machine. Eventually I discovered it was hidden behind the print head. So turn the printer off and disconect the power lead. Very gently slide the print head along from the left to the right. Look inside where the print head was and see if there is some paper scrunched up there.

Posted on Jan 25, 2013

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Have you turned the printer off for a minute or 2, this will reset the sensor which threw up the error message, often works

Posted on Sep 27, 2009

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Open paper tray and check any trace of paper that maybe where left on the inside.

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Paper jam in an epson stylus dx8400 cannot see any we have tried the self cleaning part and it makes no difference , please can you help?


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I have a Epson stylus CX9400fax a piece of paper is jammed way inside the machine, I can't even see it to try and get it out! I've tried turing the machine on/off numerous time (still not expelling the...


If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

    alert_note.gif Note: Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
If paper jams inside the Automatic Document Feeder, clear the jam as follows:

  1. Open the Automatic Document Feeder cover and remove any jammed paper.

    pm_paperload_215_er.gif

  2. If necessary, lift the document cover and remove any paper that has jammed inside.

    pm_paperload_216_er.gif

  3. Press OK to clear any messages on the display screen.

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Stylus CX9400 Photo Printer: paper jammed inside printer...


If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

    alert_note.gif Note: Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
If paper jams inside the Automatic Document Feeder, clear the jam as follows:

  1. Open the Automatic Document Feeder cover and remove any jammed paper.

    pm_paperload_215_er.gif

  2. If necessary, lift the document cover and remove any paper that has jammed inside.

    pm_paperload_216_er.gif

  3. Press OK to clear any messages on the display screen.

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1 Answer

Paper jam has been cleared, but paper jam message remains.


Try these steps and see if it resolves your problem. Hope it helps:

Follow these steps to clear a paper jam:
  1. Press the cp_button_45_er.gif Start button to eject the jammed paper. If that doesn't work, go to step 2.


  2. Turn off the Epson Stylus.


  3. Lift open the scanner and remove any paper inside, including any torn pieces.


  4. Close the scanner, then turn the Epson Stylus back on.

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Dx8400 will not take 260gsm photo paper


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Look on the back of the unit, and you might see a panel that can be removed for just this sort of situation. try to bend or lift it out gently, and you may be able to see the paper from there. Also, make sure the cartridges are taken out before you try to dislodge the paper, they might be blocking the jammed paper from your view. Needle nose pliers work great for getting out paper if you can't reach it with your fingers.

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