Question about HP Pavilion dv5000t Notebook

7 Answers

None of my USB ports are working. I think it's a

None of my USB ports are working. I think it's a hardware failure in my laptop (HP Pavilion dv5000) because I cannot use any USB devices even before Windows Vista boots up. Before I used to connect a wireless mouse or a flash drive and use it with no problems but now I cannot use anything. When I plug it in I do hear a sound from Vista but nothing is detected and then I get an error message that USB is not working properly? How can I fix this? Is this expesive to fix? Does this require changing a major part like the motherboard?

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  • Dilum Senarath
    Dilum Senarath Feb 23, 2017

    pls go to device manager in hardware section and check universal serial bus + and connect the device, if open and showing unknown device pls check and remove usb driver and install the driver in hp web site or re install the driver.
    Also go to bios and disable serial port and parallel ports to check conflict of drivers. you can run live disk like hiran and check the usb. also there may be a hardware fault ,need to check the circuit.

  • _-__-___-_
    _-__-___-_ Feb 24, 2017

    THE DM STACK must be clean.
    on most hp laptops this is complex
    some rely on others for functionality.
    (can talk all day on that)why?
    so, that means no errors anywhere there
    top to bottom.!
    put all HP drivers in place Fresh. has them all,so load them
    end the folly of guessing and fiddling about.



7 Answers

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Slow down take a breath,no its not 200 buck fix.
first off that PC has more than one USB port
ill assume all are dead and no external USB hubs used.
first lets do the simple mouse.
you heard the Dingdog,so PNP is alive.
at pnp it finds the old local driver for mr.unnamed mouse,if that fails, at it will on a new mouse
it then looks in the local PNP cabs,for the matching PNP driver,
this can fail easy on newer mice.
so then it looks on the internet (microsoft directed)

but you must be connected to the internet
to get this far, ARE YOU?
so PNP can find the drivers.
boy vista drivers might be is ugly OS.
lets see,ever look at,(drum rollllll)
that is not spam that is the official source of
perfectly matching drivers.
the mice have 1000s of makers,and not the same

so when you plug it in, 1st time, pNP will try to find local driver.and most times fail. (even my simple Logitech files
but in device manager, right click the dead mouse name seen there. and pick ,up date driver
must be on the internet, wifi or wired.
bingo it finds it
if DM has huge errors all over,
here are your drivers.
all drivers for you pc, at
can be downloaded and force fed
the are exe files and run and load.
we cant guess what version of vista is on your machined, real HP Vista
or was installed by others, from MICROSOFT
ONLY YOU AN LOOK AND LEARN THAT. (all key USB drivers are there, for sure)
your dV5000 is not a correct name see bottom of Lt
THIS is random choice,
2009 model.

9 models
pick one

down load the matching driver for vista there.

None of my USB ports are working.  I think it's a - d3ff8f23-1543-4c3b-a846-19e9b31e649e.jpg

Posted on Feb 24, 2017

  • _-__-___-_
    _-__-___-_ Feb 25, 2017

    simple answer(aBOVE IS SPOON FED)
    your USB drivers are dead!
    install the correct drivers from

    Point 2, kick Vista to the curb.
    UPGRADE or live in h3ll from now on.
    Vista is a dead product,


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Essentially, your USB controller/Hub has stopped functioning.
I would take this in 4 steps, for proper troubleshooting

1. First thing to do is to open up device manager
Windows 10 - Right click start button > Device Manager
Windows 7 - Click start > right click "My Computer" > click Device Manager
In there, locate "Universal Serial Bus Controllers" and see if any of them have a yellow exclamation point next to them indicating it has errored. Right click the faulty device, uninstall driver, then restart computer and see if functionality returns when it re-installs the driver automatically.

2. If this does not work, or if none of them are erroring, I would recommend finding the USB Bus driver(s) on the manufacturer's website and manually updating it/them (open the website associated with your computer eg; for an HP, then type in your model number in their support section, and click on drivers. Locate your USB drivers and continue from there).

3. A windows reinstall could also repair it, but that is an extreme and should be resorted to last.

4. If even that doesn't work, the device is damaged and most likely needs physical repair. If you have reached this point, I would recommend taking it into a professional as you would most likely need to know how to solder a new one to the motherboard, depending on make/model. Costs vary by professional.

Posted on Feb 23, 2017

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None of my USB ports are working.  I think it's a - none-usb-ports-working-think-s-2euuwhqem4rnhfmx54lumcpr-1-0.jpg

Posted on Nov 20, 2015

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Kindly Reinstall the Operating system. The common cause of the ports failure is due to drivers conflict, this can be caused by malware or trojan attack. Reinstalling drivers when the computer is infected by a virus is not advisable. Format the machine clean. If this fails you may need to replace system board. Callistus

Posted on Oct 12, 2012

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Version: 1
Windows XP and Tablet PC General USB Failures NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice. Release Date: 2003-10-06
Last Updated: 2003-10-06
DESCRIPTION Customer reports general USB failures such as:

  • Dropped communications
  • Failure to identify the attached USB devices
  • Windows produces a Blue Screen communicating to a PDA device.
This is a known Microsoft USB issue and is not limited to HP products.
DETAILS Microsoft has released updated USB 1.1 and USB 2.0 solutions for Windows XP and Windows for Tablet PC.
To obtain the above solutions, Install hot fix 822603 from Windows Updates or download the update from Microsoft Web site:;en-us;822603 .
Hardware Platforms Affected: HP Compaq nx9008 Notebook PC, HP Compaq nx6130 Notebook PC, HP Compaq nx6125 Notebook PC, HP Compaq nx6120 Notebook PC, HP Compaq nc8230 Notebook PC, HP Compaq nc6220 Notebook PC, HP EliteBook 6930p Notebook PC, HP Compaq 6910p Notebook PC, HP Compaq 6830s Notebook PC, HP Compaq 6730s Notebook PC, HP Compaq 6715b Notebook PC, HP Compaq 6520s Notebook PC, Compaq Armada Notebook PCs, HP Compaq nx9500 Notebook PC, HP Compaq nx9010 Notebook PC, HP Compaq nx9000 Notebook PC, HP Compaq nx8220 Notebook PC, HP Compaq nx7300 Notebook PC, HP Compaq nx7100 Notebook PC, HP Compaq nc8430 Notebook PC, HP Compaq nc4400 Notebook PC, HP Compaq 6735s Notebook PC, HP Compaq 6510b Notebook PC, Compaq tc1000 Tablet PC, HP Compaq nx9105 Notebook PC, HP Compaq nx7400 Notebook PC, HP Compaq nx6315 Notebook PC, HP Compaq nx4820 Notebook PC, HP Compaq nc6110 Notebook PC, HP Compaq nc4000 Notebook PC, HP Compaq nc2400 Notebook PC, HP Compaq 6715s Notebook PC, HP Compaq 6535b Notebook PC, HP OmniBook Notebook PCs, HP Compaq nx9100 Notebook PC, HP Compaq nx9030 Notebook PC, HP Compaq nx9005 Notebook PC, HP Compaq nx8420 Notebook PC, HP Compaq nx6310 Notebook PC, HP Compaq nc4200 Notebook PC, HP Compaq nx9600 Notebook PC, HP Compaq nx9420 Notebook PC, HP Compaq nx7220 Notebook PC, HP Compaq nx6320 Notebook PC, HP Compaq nx5000 Notebook PC, HP Compaq nx4300 Notebook PC, HP Compaq nc6140 Notebook PC, HP Compaq nc6120 Notebook PC, HP Compaq 8510w Mobile Workstation, HP Compaq 8510p Notebook PC, HP Compaq 6730b Notebook PC, HP Compaq 2510p Notebook PC, HP Compaq 2210b Notebook PC, HP Pavilion Notebook PCs, HP Compaq nx7200 Notebook PC, HP Compaq nx6115 Notebook PC, HP Compaq nx6110 Notebook PC, HP Compaq nw8440 Mobile Workstation, HP Compaq nc8000 Notebook PC, HP Compaq nc6320 Notebook PC, HP Compaq nc6220 Notebook PC Bundle, HP Compaq 8710w Mobile Workstation, HP Compaq 6735b Notebook PC, HP Compaq 6710s Notebook PC, HP Compaq 6530s Notebook PC, HP Compaq 6720s Notebook PC, HP Compaq nx9020 Notebook PC, HP Compaq nx7010 Notebook PC, HP Compaq nx6105 Notebook PC, HP Compaq nw8240 Mobile Workstation, HP Compaq nw8000 Mobile Workstation, HP Compaq nc6400 Notebook PC, HP Compaq nc4010 Notebook PC, HP Compaq 6710b Notebook PC, HP Compaq 6535s Notebook PC, HP Compaq 6515b Notebook PC, Compaq Presario Notebook PCs, HP Compaq nx9500A Notebook PC, HP Compaq nx9110 Notebook PC, HP Compaq nx9040 Notebook PC, HP Compaq nx7000 Notebook PC, HP Compaq nx6330 Notebook PC, HP Compaq nx6325 Notebook PC, HP Compaq nx4800 Notebook PC, HP Compaq nw9440 Mobile Workstation, HP Compaq nc6230 Notebook PC, HP Compaq nc6000 Notebook PC, HP Compaq 8710p Notebook PC, HP Compaq 6820s Notebook PC, HP Compaq 6530b Notebook PC, HP Compaq 2710p Notebook PC, Compaq Evo Notebook PCs, Compaq Tablet PCs Operating Systems Affected: Microsoft Windows XP Software Affected: Not Applicable Support Communication Cross Reference ID: IA01209440 REVISION HISTORY Release Date: 2003-10-06 Document ID: CN0245W ©Copyright 2003 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Posted on Sep 27, 2009

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Hi i am markus(13) i will say reinstall your motherbord cd if there is any driver or port not working well or not working it is your motherbord.HOPE I WAS USEFULL PLZZZ RATE ME IF THERE IS ANY MORE PROBLEMS EMAIL ME TO I DO DVD PLAYERS,PC,PS 1,2,3

Posted on Dec 22, 2009

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