Hotpoint Ice diamond fridge freezer both green & red lights on.?

First, I'm not a Hotpoint representative.
* Check your warranty. Call for support
* Contact;
* Website; https://www.hotpoint.com/
* Support; https://www.hotpoint.com/appliance-support/
* Contact USA; http://www.geappliances.com/ge/service-and-support/contact.htm
* Contact Europe; https://www.hotpoint.com/appliance-support/europe.html

*** The following is for information only.***
* The controls are there but is probably covered with food or ice.
* Remove food and packages from freezer and store in cooler or refrigerator side of your Hot point.
* Inspect area for "parts" that may have fallen off. (non-food items)
* Unplug unit. Open freezer door and allow warm air to circulate and melt frost and ice.
* DO NOT use ice pick or metal devices to forcably remove ice. Let it melt naturraly.
* Use a fan to blow air into freezer (keep the refrigerator side closed)
* DO NOT use a hair drier as it may over pressure the refrigerant or melt plastic panels.
* Continue melting all ice. Note water may collect at bottom or on floor. Wipe excess.
* Take the time to clean and wipe down freezer box. You may find parts or ID plates as you clean.
* If you locate labels or controls then set the control to the middle (mid range).
* Continue defrosting till no excess water drains to bottom.
* Feel along walls and back for cold. Walls should be room temperature and dry to the touch.
* There was a large ice build up in the coil and fan area. The defrost removed the ice.
* Note; defrosting may take 2-4 hours depending on house temperature.
* If no "parts" were found. Then power up unit. It may take up to 2 mins for unit to cycle on.
* Close freezer and wait 15-30 mins. Check if getting cold.
* Once cold then refill freezer. DO Not overload freezer.
* Check after 24 hours. Freezer should be below 32f or 0c
* Normal freezer after 48 hours should be about 0-5f or -10c
* Higher temps after 36 hours indicate problem with unit.
* Amazon supports Hotpoint parts; https://www.amazon.co.uk/Hotpoint/b/ref=bl_dp_s_web_3816975031?ie=UTF8&node=3816975031&field-lbr_brands_browse-bin=Hotpoint
* Hotpoint you tube site; https://www.youtube.com/channel/UCDP4GHPAfiVT5QWsumS7Fwg
* How to ID and check; https://www.youtube.com/watch?v=YPglk963cXM
* FFAA52P (official); https://www.youtube.com/watch?v=TYEid9P3_4k
* HMCB5050AA (official); https://www.youtube.com/watch?v=Lxlz5Er3Iwc
* CS1A250 (official); https://www.youtube.com/watch?v=bAC7r2Z_-6I
* NFFUD 191 (official); https://www.youtube.com/watch?v=kWnP1ZNgFw4
* Defrosting freezer; https://www.youtube.com/watch?v=1z_SNB95OE8
* Customer fix (frozen solid); https://www.youtube.com/watch?v=lj6Vcsvi2Cc
* Call support for additional advice.

Aloha, ukeboy57

Additional info;
* Customer review; https://www.youtube.com/watch?v=8hlUNY3QVmE

Freezer /fridge water/ice in fridge and or freezer

Usually due to CONDENSATION due to bad door seals or a plugged evaporator drain line? Can use a soft flexable tubing and very hot water to clean it out. Bad door seals usually need replacement, but u can use a blow dryer and something to pry it closer to the door wall while blowing hot air on to it. To create a seal, to test for bad door seals place a dollar bill in between the door and wall of fridge where it closes. Then slide out the dollar bill with door closed. It should offer some resistance and not be easy to pull out.
Most all fridges have a drain. Look inside your fridge for a "V" shaped channel with a small hole. This hole leads to a tube and a small pan which sits on top of your refrigerator's compressor. The defrost cycle causes water to run into the channel, down the tube, and then it generally evaporates with the heat of the hot condenser/compressor.
However, if that tube is clogged with food crumbs, particles , debris etc, you will have to clear it to get back to a normal mode of operation. A toothpick, pipecleaner, straw or a cotton bud can often do the trick. Another trick one can use is to connect a copper tube wire with one end going into the drain hole then attach the other end to the heater wrap it around heater a few times. That will take care of the drain problem when it comes to ice build up but not food build up.
Even a frost free freezer will still ice up at times in the areas away from the heated defrost area and the drain line can freeze. This icing causes the pipe work to the compressor to ice over or sweat and cause a puddle. Or if the drainage has frozen over, it will need to be de-iced. ( usually the line is under the freezer bottom plate covering. Towards the back of the unit) And there is another inside the fridge area also.
Give the freezer a good overnight defrost until it's totally clear of ice in addition to making sure the drain is clear to the pan at the back and then restart the freezer.
God is so good: so this is why I give free advice so please thank him not me.

Freezer /fridge water/ice in fridge and or freezer

Usually due to CONDENSATION due to bad door seals or a plugged evaporator drain line? Can use a soft flexable tubing and very hot water to clean it out. Bad door seals usually need replacement, but u can use a blow dryer and something to pry it closer to the door wall while blowing hot air on to it. To create a seal, to test for bad door seals place a dollar bill in between the door and wall of fridge where it closes. Then slide out the dollar bill with door closed. It should offer some resistance and not be easy to pull out.
Most all fridges have a drain. Look inside your fridge for a "V" shaped channel with a small hole. This hole leads to a tube and a small pan which sits on top of your refrigerator's compressor. The defrost cycle causes water to run into the channel, down the tube, and then it generally evaporates with the heat of the hot condenser/compressor.
However, if that tube is clogged with food crumbs, particles , debris etc, you will have to clear it to get back to a normal mode of operation. A toothpick, pipecleaner, straw or a cotton bud can often do the trick.
Even a frost free freezer will still ice up at times in the areas away from the heated defrost area and the drain line can freeze. This icing causes the pipe work to the compressor to ice over or sweat and cause a puddle. Or if the drainage has frozen over, it will need to be de-iced. ( usually the line is under the freezer bottom plate covering. Towards the back of the unit) And there is another inside the fridge area also.
Give the freezer a good overnight defrost until it's totally clear of ice in addition to making sure the drain is clear to the pan at the back and then restart the freezer.

Hi, I had exactly the same problem and eventually realised that the panel at the back of the freezer was coming loose. When I removed it I found that all the parts behind the panel were covered in ice, a lot of ice! So I have defrosted this ice using bowls of steaming water (not sure if this is an appropriate way to defrost, but it worked fine for me), I have also read you can use a hair dryer to spead up the process - apparently if you try and chip the ice off it can damage the parts in your freezer. I have now fixed the panel back on the freezer and it is working like new and I have had this fridge freezer for years now.

If the little green lites show up , you do not need a circuit board . If you get a hum or buzzing noise when pushing for CRUSHED ice , then the auger motor is frozen up . Remove the ice bin and use a hair dryer directly on the forks which turn the dispensor . The heat will transfer into the motor , defrosting the armature . Try closing the freezer door ocassionally and pushing the arm to test if forks turn .

It could be a few problems to do with electrics, but try this first:

Red light on for High Freezer Temperature Warning
or freezer not cooling, but fridge is and a lot of noise from compressor.
Also, fridge drain hole blocked, water in bottom of fridge.

This is a common fault in Hotpoint Fridge Freezers and can also happen if the door has been left open or has been a power cut.

1. Turn off fridge freezer, or at least turn down the freezer temp to minimum, though not ideal.
2. Open freezer door and remove all drawers.
3. Remove the back panel on the inside of the freezer. This is held in place with 4 screws, which might be 6mm hex head or star allen head. Pull the panel out.
4. Behind where the panel was, there is a cooling element for cooling, pipes, and below this a temperature sensor. If the fridge freezer is not switched off, then fold together a few layers of tinfoil and wrap around the sensor.
5. Use a hairdryer to slowly melt the ice. Melt it around areas where it appears to be hanging on, such as the corners of the cooling element or bolts, as well as any thin sections below the main block of ice around the cooling element, which will be supporting the main block. Use a plastic ice scraper to remove ice but not near pipes or sensor.
Warning: Be careful using electrics around water & melting ice & drips.
6. Below the cooling element, there is a drip channel & drain hole. If this hole is full of ice, pour a small amound of warm water down, leave for 10 seconds and pour a bit more until clear.
In the fridge, clear the drain hole in the same way.
Warning: Do not pour a lot of water down, as this water drains onto a tray above the hot compressor at the rear of the fridge freezer to be evaporated by the heat of the compressor and the tray will only hold a small amount.
7. When all ice is removed, dry all moisture. Put the shelves back. Close door. Turn on fridge freezer. Turn up the freezer temperature to your normal setting. Turn on fast freeze if available. After 1 hour, check with a thermometer. It should be cold enough after 1 or 2 hours.

got a hot point iced diamond fridge/freezer, just got back off hols and red light on, all food defrosted with water running out of bottom. whats wrong?

Buy a new fridge

The red warning light will not go out?

1. Has the fridge freezer just been
installed? If so, this is normal and the
light will go out when the correct
temperature has been reached.

2. Has the fridge freezer been loaded
with a large quantity of food? If so,
the light will go out when the correct
temperature has been reached.

3. Have the doors been closed
properly?

I had this problem and it was fixed relatively easily. Get everything out of your fridge freezer and switch it off overnight to allow it to defrost.

In the bottom freezer compartment there is a panel behind the draws which you can remove but you will need a special tool from a DIY shop. Its like an allen key, but with a star shaped end.

When I got the panel off I found that the filament was covered thick with ice even though it had been off for hours. No wonder it wasn't working properly. I melted this with a hairdryer. You want to take your time with this as you could easily damage the freezer if you try chipping the ice out.

Freezer works perfectly now and is very quiet.