Question about Tomtom ONE GPS Receiver

6 Answers

Tomtom 3rd edition

Every time unit is turned off and then on screen is blank and unit needs to be reset

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  • Anonymous Dec 18, 2007

    Everytime I restart the unit it just goes to a white screen. I have to reset it if I want it to work. Whats the problem?

  • Anonymous Dec 19, 2007

    the tomtom is new but will not turn on it only was used one day only the green light comes on when pluged in

  • daveylog Dec 19, 2007

    We just bought a new TomTom One and we keep having to "reset" it to get a screen. The screen is just white if we don't hit reset. You can hear the voice talking through the white screen but no images. Please help.

  • Anonymous Dec 20, 2007

    When turning the unit on, screen is white, after reset it works properly. Then it will happen again with the next cycle and the only way to get it to work is to reset it. Any ideas?

  • patella Dec 20, 2007

    I also am having a problem with startup screen being white when I start it up. Once I hit the reset button the unit comes on perfectly. Looking for advice on how to correct without having to hit reset everytime I shut down. Thanks

  • Anonymous Dec 20, 2007

    I just talked to Tomtom, there seems to be no fix you have to send it in and get a new one in return. They will pay for shipping and said it would take 1-2 weeks after they receive it to get a new unit back to you.

  • Tom991 Dec 21, 2007

    We just bought a new TomTom One and we keep having to "reset" it to get
    a screen. The screen is just white if we don't hit reset. You can hear
    the voice talking through the white screen but no images. Please help.

  • Anonymous Dec 21, 2007


  • Smylie Dec 21, 2007

    I have to reset 3rd edition each time to remove grey screen

  • keithrow Dec 22, 2007

    when gps is turned on it has a white screen, it has to be reset. it is just a big pain!!!!!!!

  • Anonymous Dec 22, 2007

    Same White screen, you have to reset it to get it to work, but once turned off agian another white screen, Bad Bad tom tom

  • Anonymous Dec 22, 2007

    I found that the Tom Tom one r3rd edition worked fine until I hooked it to my computer, and E machine, via the USB cable. Then when I turned it on all I got was the white screen until I reset it. It has something to do with the computer hook up. I then tried it on my Dell, and I was able to access the computer but I still have to reset before each time I start the unit up.

  • Anonymous Dec 24, 2007

    Same thing here, I contacted TomTom support right away(quickest way by phone) and they will tell you to send back the device and they will send you a new one. It doesn't seem like you can fix it on your own.

  • jpp113 Dec 25, 2007

    I also havethe same problem. White screen at start-up. Works when I hit the reset button.

  • Anonymous Dec 25, 2007

    Turn it off and white blank screen

  • Anonymous Dec 25, 2007

    i bought two TomTom Ones for Christmas gifts. They both do the same thing - boots up fine the first time, then requires you to reset for each subsequent time you turn it on - otherwise all you get is a white screen. Obviously they have some serious problems with this model.

  • Anonymous Dec 25, 2007

    I have the same blank screen when using the usb computer cable..

  • Anonymous Dec 25, 2007

    I just got a brand new TomTom ONE 3rd Ed. and when I turn it on, all I get is a white screen. I have to reset every time I turn it off to get it to work.

  • RAGuest Dec 26, 2007

    New TomTom 3rd edition, and everytime I turn it on white screen, must restart it. It has the serial number that matches Y1348******.

  • stevehere Dec 26, 2007

    Always powers up with white screen. Only fix seems to be to reset.

  • fas8253 Dec 26, 2007

    Same thing. Works fine,but whenyou shut it off and turn it back on, white screen.

  • salom Dec 27, 2007

    I just purchased the Tom Tom One in Vancouver - the store recommended it as the "best product on market". Although the manager did warn me that the Tom Tom won't tell me what streets to turn on- he negected to inform me that the model is plagued with the "white screen problem" - so now I'm stuck with the same problem as so many others are & have to return the brand new Tom Tom for something that works. I guess I should have know when I turned it upside down and it said "Made in China"... I'll have to send this toy back with all the others this christmas.

  • stbrown Dec 27, 2007

    I turn unit on and get nothing but a white screen.

  • GoodyMA Dec 27, 2007

    Brand new Tomtom One 3rd Edition needs to be reset everytime to prevent white screen. So much for quality control.

  • Anonymous Dec 27, 2007

    Same problem . White screen after unit is turned off .Why didnt I see this comment when I researched tomtom1 on line? Bad bad tom tom! Apparently send the unit back when you have a few weeks of not needing it.

  • thedude01 Jul 30, 2008

    on my tomtom 3rd edition had whitescreen at begining and end tried the fix as discribed and it brought back origanal shutdown screen but still got white screen at startup and cant put any images on or i loose end screen as well



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I had the same problem. I called TomTom and they sent out a new unit, Fedex. I had it two days later. They also sent a return authorization and label to return the bad unit.
GREAT customer service!

Posted on Jan 24, 2008

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Quit buying ANYTHING made in China People

Posted on Dec 27, 2007

Per this forum:

This is impacting 3 batches of units. The units can be identified via its serial number:

Impacted serial numbers: any serial number that contains 46,47 or 48

example: Y1348**********

Call TomTom and send it back, or look for replacement units, from the store of purchase, that do not include the impacted serial numbers

Posted on Dec 25, 2007

TomTom One 3rd Edtions with serial numbers that include any of the following numbers 45, 46, 47, or 48 are all defective and have the "white screen problem."

They've known about the problem but just kept selling the bad units.

Go here for more info: and look under TomTom One . . .

Posted on Dec 25, 2007

I think it has to do with hooking up your unit via the usb cable to the computer. I got one from Radio Shack and it worked fine for a day, drove with it and shut it on and off a couple of times. Then I hooked it up to my emachine computer, and all I got was a white screen. Took it back got another one, drove with it, turned it on and off a couple of times, worked fine. Then I hooked it up to my computer, and again the same white screen until I reset it. I noticed all these posts are in the last few days, so I would say it is a bad batch of units. I purchased one for my wife 3 weeks ago and no such problem.

Posted on Dec 22, 2007

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Posted on Jan 02, 2017

SOURCE: Blank Screen

I was given one a week and a half before Christmas....white screen.... swapped it for one with the same problem and tried to go thru TomTom Support for a replacement. For Four days I talked to them and after waiting for a shipping label that they said I must have I gave up and took it back for a refund. I asked numerous times for them to help with an advanced replacement and was told it was against policy....good for you if you were able to get them to help you. Maybe they have changed their policy.....Thing is, I like the TomTom but the way they handled this widespread manufacturing problem left a bad taste in my mouth.

Posted on Jan 02, 2008

  • 515 Answers

SOURCE: tomtom 3rd edition

Posted on Apr 30, 2008

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Is this a TomTom One 3rd Edition? If it is and if the blank screen that is coming up is completely white, a fix has been posted at

Before you install the update, be sure that you have the model and problem described. I hope this helps.

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