Question about SimpleTech 250GB USB2.0 7200 RPM External 250 GB IDE Hard Drive

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Computer doesn't recongize the external hard drive anymore; only comes up as a USB and want to install software which it can't access.

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Hi,

If the drive only shows up as a USB device then one of three things is wrong:

1. Your computer is suffering from a driver issue, to test this simply plug the drive into a different computer, if it works fine there report back and I will give you a hand figuring out why it doesn't work on yours. If it doesn't proceed to step two.

2. The enclosure may be faulty. Take the drive enclosure to your local PC shop, have them extract the drive from the enclosure and place it in a new enclosure to test it. If it work buy the enclosure and report back. If it doesn't, procede to step three.

3. If step 1 + 2 both failed, the hard drive itself is damage and you will need the help of a pro to recover any data on it, report back with your location(Country, City, State) and I will be happy to pass along a few recommendations.


Hope this helps FixYa,

Chris

Posted on Sep 27, 2009

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