Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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We were having issues with its lack of suction - we took it to an authorized Dyson repair shop and now sparks are shooting out and its smoking! What the heck is wrong now?

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Definately return it to where the work was done.

Posted on Jan 26, 2010

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Posted on Sep 27, 2009


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1 Answer

Is ther an authorized Dyson Repair shop in North Bay, Ontario

What is the issue with it? maybe I can help you brainstorm.

Sep 05, 2016 | Dyson Stowaway DC23 Bagless Canister...

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I turn on the vacuum and it does nothing but when i put the brushes down is turns on and the brush motor runs.....but the suction motor won't do!

You have power so it can't be the switch or power cord. It is most likely the motor or the cord from the switch to the motor that is the problem. Start by checking these areas first.

Mar 29, 2015 | Dyson DC17 Animal Bagless Upright Cyclonic...

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I just cleaned out my Dyson animal, which had no suction. Now, all put back together, the suction is there but the machine makes a long lasting sound when I shut it off.

Hey, It's Jim with Crucial Vacuum,

If you're hearing an odd sound that is somewhat prolonged after you turn off your vacuum it be that your belt or brush roll needs replacing.

If you have suction and there aren't any clogs in your vacuum your belt might be worn and loose, which could give off an odd noise as it slows down along with the brush roll upon you turning off the vacuum.

Does your Dyson DC14's belt lack tension? It may be hitting the brush roll at the wrong angle. Same deal with the brush roll itself. Turn your vacuum over and take a look at the bristles. Are they loose or worn down? These are indications that its time to change these two parts of your Dyson DC14.

If these parts aren't in top shape or attached properly they're bound to make a number of odd noises.

We do offer low cost high quality replacement parts for Dyson DC14's. They can be found at the below link:

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care

Dec 16, 2014 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

How do I restore airflow through floor intake?

Hi Alan, it's Jack at Dyson.

Thanks for the comprehensive information on the issue you're having with your DC25. It sounds very unusual, because if you're getting strong suction through the airway you've labeled in your photograph, there should be nothing stopping the airflow reaching the cleaner head.

It's very important to understand that in order to work effectively, the cleaner head's soleplate must form a close seal with the floor surface. I'm not sure how you're testing suction through the cleaner head, but just placing a hand underneath the soleplate is not an effective way of testing the suction as the soleplate will not be sealed. Therefore the level of suction will feel very different, compared to placing a hand right over the end of the hose.

From what you've described it does sound like your vacuum is working as normal. However for additional assistance, please my colleagues at the Dyson US Support team at - if you can include your serial number and full contact details, we'll be in touch as soon as possible.

Aug 08, 2014 | Dyson DC25 Bagless Upright Vacuum

1 Answer

New, never used before Dyson DC40 has no suction on the bottom, but has good suction through the hose. I have checked for blockages like it was suggested here on the website and the way it was explained in...

On this model dyson there is a flapper valve that opens when the handle release is engaged. It switches the air flow from the hose to the floor nozzle. They break there all the time, and you have to take it to a dyson repair shop.

Jun 25, 2014 | Dyson Dc 41 Ball

1 Answer

Loss of suction and roller bars.

Hi Kathryn, it's Jack at Dyson.

If the issue you're having is with a Dyson vacuum, can you let us know which model you own?

If you can give me some further details I should be able to help you with your vacuum.

Best wishes,

Dyson Online Customer Support

Aug 15, 2013 | Dyson Vacuums

1 Answer

Hose doesn't have suction

Hi Danny,
I am sorry to hear you are having difficulty with your DC18. I understand you have checked for obstructions, however, the problem you are describing sounds like a blockage. Please click on the appropriate link below to view step by step instructions on how to locate and remove a blockage in the wand, hose and the hose inlet. If you prefer we would also be happy to walk you through these checks over the phone. If the problem persists after the recommended trouble shooting steps have been carried out, please call us directly as your machine may need to be serviced by an authorized Dyson technician.

Link to Dyson support page US:
Link to Dyson support page UK:

If you determine you need further assistance, please call us directly at 0800 298 0298 (UK) or 1-866-693-9766 (US).

Best wishes,


Dec 11, 2012 | Dyson DC18 all floors Bagless Upright...

3 Answers

On my DC18 there is no suction at the wand.I took it apart to make sure there was no clog. What switches the suction from the bottom to the wand? Thanks John

  • I actually answered a question just like this the other day. On the DC18 the switch is automatic. When the vacuum is upright the suction is automatically to the hose.
  • When you tilt the handle back the suction is automatically to the floor.
  • If you took things apart and cleaned them and have no suction through the hose when the vacuum in the upright position then this is a manufacturers defect.
  • The way I know this is for the other persons issue I called Dyson directly because I wanted to see why I could not see a switch and they told me there was none, it was automatic.
  • Here is the good news. Dyson offers a full 5 year warranty and the DC18 has only been out for 4 years. So every DC18 on the market is still under a full warranty.
  • What Dyson told me is this. Contact Dyson and they will see if their is a repair center near you and if so then you can drop it off there for a 100% free warranty repair.
  • If there is no repair shop in your area then they will ship it both ways and repair it 100% free on Dyson.

  • Here is there contact information.
  • Here is the link to choose the country should you be outside the USA. If you choose that link the when the page loads got to the lower right of the screen to the fine print and click on "contact us" and the information will show up.
  • Here is the USA information
  • Dyson Inc.
  • 600 W. Chicago Ave
  • Suite 275
  • Chicago, IL
  • 60654

  • Dyson Helpline:
  • 1-866-693-9766

  • The Dyson Helpline is available 7 days a
  • week during the following times - Central Time
  • Monday-Friday: 8am - 8pm
  • Saturday: 9am - 3pm
  • Sunday: 10am - 2pm
  • I would just give them a call. They seemed friendly enough to me. For the record the lady I helped before confirmed to me they did perform a warranty repair free for her.
  • Hope this helps and thank you for using Fix Ya

Regards, Tony

Jun 17, 2011 | Dyson DC18 all floors Bagless Upright...

1 Answer

My dyson ball appears to not be picking up things. There is no lack of suction.It seems to be the brushes

Hi there,

You should be able to resolve this issue by following these simple steps:

If you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can go through some checks over the phone.

Kind regards,

Dyson Customer Service

May 30, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

I don't get much suction from the hose on my DC17 All Floors. I don't see any obtacles in the hose. The suction when upright is fine.


The way your Dyson DC17 is designed, there is a suction divert mechanism that diverts the suction to floor when the vacuum cleaner head is pushed down, and then back to the hose when the vacuum is in the upright position. If you are getting suction from the hose when the vacuum is upright, but no suction after the handle is reclined, this is actually the normal function for the Dyson DC17.

You can check to see if the filter is dirty. The washable filter on your Dyson DC17 is located directly underneath of the dust bin of the vacuum cleaner. After removing the dust bin, lift straight up on the part the bottom of the dust bin rests on. This is where the pre-motor filter is located for the DC17 models. If this filter is not cleaned on a regular basis, then it can start getting clogged, and you'll notice a loss of suction on the vacuum cleaner.

If you have further questions, please visit the link below where you may download the instruction manual. There are some trouble shooting guides at the back of the manual that you may do to try and diagnosis this further.

Dyson DC17 All Floors Instruction Manual:

If this was helpful, please be sure to rate the repair as helpful by clicking on the thumbs up icons on the top of the repair.

Thank you very much,

Chris Jones

Mar 23, 2010 | Vacuums

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