OK you are probably going to think I am loony giving you this advise But No I am completely sane!
Get a can of compressed air OR acces to a compressor at your local garage Get them to fit the triggered air blower tool to it.
Blow around the lens in all the extension joins the firmly slap it in the palm of you hand with the side of the camera making contact with you palm. Do the procedure two or 3 times and inbetween the slaps turn it on to activate the lens mechanism. I have now fixed about 80 of these cameras with this method. I obtained the fix from Sony who charge $90 to do exactly the same. Keep at it as it will eventually work. One tip, make sure the battery is charged before you do this.
will also work on Canon and other units of this type. Sometimes DROPPED cameras will not respond as the rail mechanism is damaged and the cost to repair often exceeds the cost of replacement.;
INSURANCE claim is sometimes the way to go if the excess is not too high.
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Try charging the batteries
to full when using the camera, if that did not work, update the firmware from Canon.com
If that also did not work, you will need to visit the service center as it could be a CCD problem or a shifted lens
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I changed the batteries without success. Doesn't look like the lense cover fully closes
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