Question about SanDisk Sansa Clip MP3 Player

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Can't download songs


I have a brand new sansa clip 2 gig player.

I've tried many things suggested by customer support, but still no luck downloading music. One thing I haven't done yet (due to cost) is to upgrade to Windows XP Media Center Edition 2005 (from 2003), then upgrade Windows Media Player 11 (from 10). Is this the only solution?


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  • 2 more comments 
  • Anonymous Dec 25, 2007

    I upgraded to Windows Media Player 11 and it still doesn't work.

  • Anonymous Dec 26, 2007

    windows media won't let me download songs it just has errors that make no sense

  • Anonymous Dec 31, 2007

    can't load songs from itones

  • stefanni Jan 24, 2008

    i just bought a new scandisk clip and i was told by the employee at best buy that this mp3 player was compatible with my new laptop well i can not get anything to download to my mp3 player can you help me???



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J Garcia
hi guys, i had the same problem and the solution is simple. we are all upgrading and what we should do is downgrade. the specifications say that it works with XP but it might not work in most instantces as i can see. the solution is runninng windows 2000 it picks it up as a flash drive and u only dump ur files in the music folder. to charge the player it has to be in a windows 2000 operating system.

take care hope it helped me

Posted on Jan 07, 2008


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Related Questions:

1 Answer

How do I get the downloaded music from my computer into the clip?

You have 2 ways to transfer your songs from your computer to your sansa clip:
1. Plug sansa clip to computer, double click on "Sansa Clip ...GB", double click on "Internal Memory", you will see the file "Music", copy your songs and paste them into Music file of the device.
2. Using Windows Media Player: open windows media player, plug sansa clip into computer, click on Sync tab, select songs that you want to sync, drag and drop song selected into "Sync list" on the right side of the windows media player (you should update wmp11), then click on button Start Sync.

Good luck

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Have you tried connecting to the net and then continue to subscribe??

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Sansa 2 gig clip turns itself back on killing the battery

Try to format it (save your songs before do it), then update new firmware at
Good luck

Jan 20, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Computer willnot recognize sansa clip, Begins coonection and then ends imediately after. I have downloaded wmp 11 and i run xp, help?

ok, look turn your device on and select settings, next you want to find usb mode (wording may vary). select this option and change this setting to msc, i have a 2 gig clip and this seemed to work......if this doesnt work try the mpt setting under the same "usb mode" option.....also when putting songs on your device, make sure the files are in wma format(windows media audio) to do this , see the songs properties, ussually done with a right click on the songs shorcut or logo.....if the file is in mp3 format, open the song in windows media player and open the library tab, highlight what you want to put on your device right click and select send to .....then select audio converter, convert the files then send them to your clip.

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try connecting it to other USB slots!!

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You have to resyhnchroize within Rhapsody itself to make the message go away.

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the best way to solve the problem is to return it to the store! let the sudisk solve the problem and only after that to sale them

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1 Answer

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First, reset.
If that fails, then try to download the Sansa Connect Recovery Tool from:
If that still fails, upgrade the firmware from the Sansa website
If that fails, uninstall the software from the installation CD and reinstall it from the Sansa website.

Feb 06, 2008 | SanDisk Sansa Clip MP3 Player

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Hey... I was having the same problem. You need to get media player 11. That's what it is :)

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