I've tried many things suggested by customer support, but still no luck downloading music. One thing I haven't done yet (due to cost) is to upgrade to Windows XP Media Center Edition 2005 (from 2003), then upgrade Windows Media Player 11 (from 10). Is this the only solution?
hi guys, i had the same problem and the solution is simple. we are all upgrading and what we should do is downgrade. the specifications say that it works with XP but it might not work in most instantces as i can see. the solution is runninng windows 2000 it picks it up as a flash drive and u only dump ur files in the music folder. to charge the player it has to be in a windows 2000 operating system.
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You have 2 ways to transfer your songs from your computer to your sansa clip:
1. Plug sansa clip to computer, double click on "Sansa Clip ...GB", double click on "Internal Memory", you will see the file "Music", copy your songs and paste them into Music file of the device.
2. Using Windows Media Player: open windows media player, plug sansa clip into computer, click on Sync tab, select songs that you want to sync, drag and drop song selected into "Sync list" on the right side of the windows media player (you should update wmp11), then click on button Start Sync.
ok, look turn your device on and select settings, next you want to find usb mode (wording may vary). select this option and change this setting to msc, i have a 2 gig clip and this seemed to work......if this doesnt work try the mpt setting under the same "usb mode" option.....also when putting songs on your device, make sure the files are in wma format(windows media audio) to do this , see the songs properties, ussually done with a right click on the songs shorcut or logo.....if the file is in mp3 format, open the song in windows media player and open the library tab, highlight what you want to put on your device right click and select send to .....then select audio converter, convert the files then send them to your clip.
If that fails, then try to download the Sansa Connect Recovery Tool from: http://www.sandisk.com/Retail/Default.aspx?CatID=1532 If that still fails, upgrade the firmware from the Sansa website If that fails, uninstall the software from the installation CD and reinstall it from the Sansa website.