Question about Canon PowerShot D10 Digital Camera

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Lens error, restart camera

I turned on my camera and it said "Lens error, restart camera." I had only taken a picture a few seconds before this happened. How do I fix it?

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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cyrylthewolf
  • 143 Answers

SOURCE: Lens error

It definitely does sound like one of a few things:

  • The transmission system that moves the lens in and out has a problem with it's gears. There is most likely a gear or an actuator that has fallen out of alignment and is getting stuck at a certain point as the lens comes out.
  • The motor or servo that drives the transmission system is failing.
  • There is a physical deformity of the lens architecture itself that is preventing the lens from coming out.
Any of these symptoms is most likely going to be accompanied by a grinding sound. Especially if the gears are somehow stripped. The "puttering" sound be a description that would fit the sound a motor or servo makes when it's trying to cycle itself over but is failing. (Much like a car that is trying to start up, but just won't turn over?) That would definitely be an indication of a motor going bad in the camera.

Either way, this is something you're definitely going to have to refer to Canon's technical support on. If your camera is still under warranty, you're going to have to get them to replace it or at the very least SERVICE it.

I myself will ALWAYS insist on REPLACEMENT. One might argue that the terms of the limited warranty state that they reserve the right to either replace or service the device...

...but TRUE customer service tells a different story. I have NEVER had anything serviced. I have always had replacements. Either I've INSISTED on it or they've just been smart and not even made it an issue by making it their procedure. I get a brand spankin' new device and THEY get a happy customer.

Always keep in mind how much you spent on their product and ENGRAIN that into their heads.

Here's the deal...

If you ARE out of warranty, get around that by telling them that you DID buy it within the last 9 months and that you do NOT have proof of purcahse. If they insist on asking for it, then humor them and "try" to look for it and once again inform them that you do NOT have it.

They can't really dispute the warranty at that point if they can't prove that you DIDN'T buy it within the last 9 months.

I hate to work the system like that... But I paid $400 for mine. I'll be damned if I'm going to be out the money for it! Am I right?

Anyway... That is the best advice I can give you, unfortunately.

Call them as soon as you can! Get it replaced!

If you think that you can keep yourself together and composed well enough to play the system... Contact Canon's tech support and see what you can accomplish.

Remember... It's not as if you're going to get in any trouble. The worst they can do is refuse you. You have NOTHING to lose but the money you spent on the camera!

Here is their support info.
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For toll-free technical support, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 8:00 a.m. - 12:00 midnight. EST, Saturday 10:00 a.m. - 8:00 p.m., excluding holidays).
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Good luck with this. Let us know what comes of it. :)

Cyryl

Posted on Nov 17, 2007

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t00nz
  • 4738 Answers

SOURCE: Lens Error, Restart

The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Jan 03, 2008

  • 1 Answer

SOURCE: Lens Error - Restart Camera : Lens remains in extended position.

Hey,

I had the same problem as everyone else regarding the error that would pop up stating that there was a lens error. I had the camera in my pocket when I went to a hockey game, pulled it out to take a picture, and it didn't work. Needless to say I was pissed because I expected far more from Canon. I was just about to go and buy a new camera, and figured that I would try to troubleshoot the problem and stumbled upon this site. Someone suggested turning the camera on and off while twisting the lens, so I figured it couldn't hurt to try it.

Before trying this, my lens would not retract all the way, the cover would not shut, the image was blurry, and I could not zoom in at all or the camera would show the error.

So, I tried the "twisting" solution, and it wasn't working, but I think I was being too delicate with it. I put a little more pressure on it and gave it a good twist. There was a clicking noise as others have said, but in the end, it worked after about 2 or 3 minutes of messing with it. No my lens goes down, the cover shuts and its clear as a bell. Not sure if this is a recurring problem as it appears to be a common problem, I fully suggest trying this before you send it off to get it fixed for a ridiculous amount of money.

Best of luck

Posted on Jan 30, 2009

ginko
  • 19396 Answers

SOURCE: Lens error, restart camera

Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Posted on Jul 05, 2009

rajak2009
  • 527 Answers

SOURCE: Lens error, restart camera

Sir,
The problem seems that miniscule dust/sand particles jam the gears which moves the lens.
It is possible to turn the lens motor by hand bit by bit and remove particles stuck in the gear.

Also try restoring the factory settings and resetting the camera and seeing if that makes the error to go away. To do that, hold down the Menu button for five seconds. This should reset everything and (hopefully) make the error stop. If it doesn't, then you've got a separate problem-- come back and let us know if the error is still there. Also, if you have photos stored on the camera's internal memory, resetting the camera will delete those so make sure to download them first.
Thanks
Good luck!

Posted on Aug 07, 2009

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Lens error; restart camera


Try one of these two fixes, if they dont work for you follow the link below for further troubleshooting.

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html


Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
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Hello

Thank you for using FixYa for your problem

Always check the batteries first but if is it still giving the same fault, your camera is faulty.
It should be taken to an authorized repair centre for a repair estimate. Very few digital cameras have any user-serviceable parts.

Please rate our solutions and if you still have problems please call back for more ideas to help you

Thanks
Richard Scott
Technical Support
New Zealand

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Hi,

Since the camera is locked after lens error, you will restart camera removing batteries.

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Try helping lens gently back in while you turn off the camera holding the button at same time.

Lens error and lens do not extend.
Restart the camera , and try gently tapping the camera back with the palm of your hand whilst restarting camera at same time.

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The lens must be disassembled by a technician to fix the problem.

If the problem is not fixed swapping batteries and resetting, then the camera must be taken apart and tested by a technician.

Here you can get a quote on repair: Repair



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