Question about Xerox WorkCentre M20i All-In-One Laser Printer

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Workcentre M20i Scanner Locked, I tried flipping the switch still doesn't work.

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I am not sure which switch you are talking about.
The machine has a power switch, and a scanner lock switch.
The scanner lock switch is located in the area where you take the copies out of the exit area, it is just above the knuckles of your hand. If you lean over look under the bottom of that scanner, there is a green sliding selector switch with a picture of a pad lock. Power off the machine, then move it to the unlock side. Then turn on the machine, see how it works ok.
Good luck.

Posted on Oct 23, 2009

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Posted on Jan 02, 2017

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Hi, I have a xerox workcentre which I cannot get to print or copy as the scanner seems to be locked and the only message showing is "scanner locked" does someone have a solution to get my printer...


Look underneath the scanner assembly, you will see a green or orange tab, this is the scan lock. Push it back and forth a few times, it may be stuck. Then reboot your printer.
Hope this helps.

Dec 29, 2010 | Xerox WorkCentre M20i All-In-One Laser...

3 Answers

Scanner locked, cannot copy


On this model, if you look where the copy paper comes out, just look underneath the scanner. There is a green slide switch with a icon of a pad lock closed and one open. Turn off the power first, then reach under and slide the switch to the unlock side.
Turn on the power and the machine should work.
Good luck.

Jul 07, 2010 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Scanner locked


Look where your copies come out and there is a switch on the top underside, (green on the M20i) and make sure it is in the unlocked position. You may need to wiggle the switch to fully unlock it. Mine was locked but I was able to re-engage flipping the switch several times.

Jun 01, 2010 | Xerox WorkCentre M15i Laser Printer

1 Answer

Scanner locked


Check your green scanner lock which is under the scanner area right in that area where your copies comes out of the machine. This is the most common cause of the "scanner locked" condition. The lock gets accidentally engaged as it is located right where you reach in to get your copies.
If the lock is not the problem then you may have a scanner drive issue.
Good Luck and Thank You for using Fixya.

May 13, 2010 | Xerox WorkCentre M20i All-In-One Laser...

2 Answers

Display says Scanner locked


There is a green switch located under the scanner area of the machine. You will also see a diagram of locked and unlocked padlocks. Just slide the switch to the unlocked position. Hope this helps.

Apr 26, 2010 | Xerox WorkCentre M20i All-In-One Laser...

3 Answers

How to unlock my M20i scanner


Release the lock, down the scanner is a tiny plastic piece between the oupt tray (the place where the paper goes out) and the top of the scanner
Fosg2000, Rate me please

Mar 16, 2010 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Light bar does not move. copies come out blank


Have you verified that the scanner is not in the locked position? There is a unlock switch located underneath the paper exit. First power the printer down lock and then unlock this switch then repower the printer and try your scan again.

Mar 23, 2009 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Cannot remove "scanner locked"


What you need to do is look in the area where your copied pages come out, Between the paper tray and the bottom of the scanner.
On the underside of the scanner you will see a green latch, It is the only green item on the underside of the scanner. About 2 inches long and a half inch wide.
Turn off the machine, push that lever in, then, and it may resist some, pull it toward yourself until it snaps fully to the front of the machine.
Normally what happens is people hit it with the top of their hand removine their copies.
You can take a piece of electrical tape or duct tape and put over it to secure it in place.
You can also, remove the seal glass, the piece of glass about 1 inch wide on the left side of the scanner. It just has 2 phillips screws in it. This with the machine unplugged, and pop that green latch out and flip it around. There is a tab that will keep it from moving. That latch is for shipping purposes.

Mar 06, 2008 | Xerox WorkCentre M20i All-In-One Laser...

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