Question about HP PSC 1210 All-In-One InkJet Printer

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Scanner director does not open

All other functions work fine

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Uninstall readirs

Posted on Sep 26, 2009

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My HP Director says it is not connected to the computer BUT the Image software all works properlyand the scanner is fine. What is the problem please. If possible the solution too. Thanks


The problem is that your HP Director software needs to be reinstalled? Run the setup program and when the splash screen comes up, choose the option that says "Add another device"

Dec 23, 2010 | HP ScanJet 2300C Flatbed Scanner

1 Answer

HP director won't open and scanner won't work. Any suggestions?


Uninstall all HP software from your PC and download the "Basic functionality driver" from the HP website, then scan using another program, like paint shop pro, photoshop or Imaging.

Oct 27, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

I double click hp director ;it does not work


It could be a issue of the files got corrupted. Try to reinstall the hp suite and it will work fine...

Aug 30, 2009 | HP ScanJet 3500C Flatbed Scanner

1 Answer

Scanjet 3690 problem


I reformatted my computer with Windows XP home addition and re install all programs except IE 7.
I then re install the scanner driver and HP director that was distributed with the scanner, and after that Director was working fine
Thanks
Dirk












Jan 14, 2009 | HP ScanJet 3690 Flatbed Scanner

2 Answers

Can't open Hp director


Hi,

I read ur problem.This problem with HP director occurs if you are running Internet version (7.0).If u have difficulties knowing your Internet version, pls do the things mentioned below.

1.Open internet explorer->click help->then click on "about internet explorer".---There you will see the version of your browser.

SOLUTION.
If see an hour glass appearing and disappearing without displaying the HP director window after clicking on HP director, You got the following solutions.

Solution 1.

1.Double click HP director icon.
2.Then Press Alt + space key together.
Result:YOU will see a small pop menu appearing on the desktop screen.
3.Click on "minimize" on that pop up screen.
Result:Now u will see a tab on the taskbar.
4.Right click the tab(hp director),then click restore...Now you will see your HP director window.
Note: Above solution should be performed while trying to open HP director.(ie) You should try this every time if u want to open HP director.To go for full time resolution,then try solution 2.

SOLUTION 2:

1.Open "www.HP.com"
2.Select "software and driver downloads"
3.Type your product name in the "for product text box",then hit enter.{(eg) if u type 7410 for office 7410,then u have to select the exact model in the next window}
4.Select the operating system.(if u dont see a option to select operating sys, there u will see "software and driver downloads"
5.In the next page, you will see a list call "Updates" you have to download a update which says "
Critical update to resolve an issue with HP Director after installing Internet Explorer "
6.After downloading the update, run the file and thentry to open HP director it will open the director window.
This will work.I assure u total problem resolution

Regards
Chittaranjan

Dec 25, 2008 | HP Scanjet 3570 Flatbed Scanner

2 Answers

HP 9110 all in one's scanner will not work


I have a 9110 and a laptop running Windows XP and Internet Explorer 7. Prior to upgrading the IE from 6 to 7, I was able to run the HP Director and fax, scan, whatever from the laptop. After upgrading to IE 7, HP Director quit working. I contacted both Microsoft and HP and they pointed fingers at each other and said yes, upgrading to IE 7 broke the HP Director. Both said fixes were being developed, but that was months ago and I have not heard of any fixes.
I did find a workaround that allowed me to scan documents to the PC (faxing worked fine manually). Assuming the 9110 all-on-one’s drivers are still on the PC, and that the PC is connected to the 9110, go to “start, settings, control panel” and once in control panel, select “scanners and cameras”. If the drivers are still there, you should see the HP 9110 under “device”. Highlight the HP 9110 and double click. A wizard should start and it will guide you through the scanning process. If the 9110 does not appear in the “scanners and camera” box, you will need your 9110 CD and click on “add an imaging device”, which will start another wizard. It’s not as easy as using HP Director, but at least I can use the scanner. Hope this works for you.

May 08, 2008 | HP Officejet 9110 All-In-One InkJet...

2 Answers

H P Director not working


hi yesjay,

I've seen this exact same problem before. What I deduced from that experience is that the Readiris software takes over the redirector function of the HP Director service. The only way we got the HP Director to function again was to:

1.) Uninstall Readiris
2.) Uninstall the HP printer
3.) Reinstall the HP printer without installing Readiris

This resulted in the HP director service working properly again, but with the user unable to use the character recognition functionality provided by Readiris.

Hope this information helps to clarify your current situation and thanks for using the FixYa service
Kind regards

Feb 15, 2008 | HP OfficeJet V40 All-In-One InkJet Printer

2 Answers

Scanner won't work


hi,dahaka,
I did, but can't find the "Hp director" .
(start, all programs, HP) in "Hp" don't have Hp director!) where can find it?
bhca

Nov 29, 2007 | HP PSC 1210 All-In-One InkJet Printer

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