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Cricut repairs a rip-off

I have a Cricut Expressions that is out ofwarranty. A plastic part thatholds the cutting blade in place broke and, when I phoned Provo Craftto purchase a replacement part, I was told that they don't sell replacementparts because it would be too complicated to repair. They offered tosend me a refurbished machine for $200.00 plus shipping and handlingafter I send them my broken machine. Shipping costs to send and receivewould be estimated at $70.00 so, bottom line is, my $400.00 machinewould cost me $270.00 to repair! My husband happens to be very talentedso he machined a new part out of aluminum (this one won't break) andrepaired my machine with a little bit of his time and a few pennies(well, maybe the aluminum he used cost a little more).

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So what's the question?

Posted on Oct 03, 2009

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Hi My Cricut just did the same thing! Can I buy an aluminum part from you rustybrownin

Posted on Dec 21, 2009

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Posted on Jan 02, 2017

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My Cricut Explore Air wont cut


If your Cricut machine is not cutting all the way through your material, or is only scoring the material, choose a machine below for specific troubleshooting tips. Fortunately this issue can usually be resolved with basic troubleshooting.

correct cut settings.
  • Remove the blade housing, then remove the blade and ensure that there are not any bits of paper stuck to the blade or lodged inside the blade housing. Ensure that you replace the blade housing correctly into the machine. Once clean, test your cuts again. If the blade and housing are already free from debris, or cleaning it did not help, proceed to 3.
  • Try an arm buoyancy test: gently press down on the black arms that surround the blade housing and then release them. Do they bounce right back up, or do they stick or rub in any way? If they stick or rub, please contact Customer Care through one of the options below for further assistance. If they bounce right back up when released, proceed to 4.
  • Increase the machine pressure settings and try your cuts again. If this does not change the cut result, proceed to 5.
  • Increase blade depth by turning the dial at the top of the blade housing. If this does not change the cut result, proceed to 6.
  • Perform a Hard Reset on the machine. If this does not help, proceed to 7.
  • Check your machine's firmware version. If the firmware is not up to date, perform a Firmware Update using Cricut Craft Room, a Gypsy device, or Cricut Design Studio.
  • Retry your cuts with a new blade housing.
  • If the machine is still not cutting through materials, or is only scoring the paper, please contact Customer Care through one of the options below for further assistance.
  • Forced Firmware Update on the machine through Cricut Sync.
  • Retry your cuts with a new blade housing. If the issue persists, proceed to 8.
  • Attempt a Format and Restore on the machine through Cricut Sync. Please note that this step should only be taken if all other steps have failed to resolve the issue.
  • If this does not resolve the issue, please contact Customer Care through one of the options below for assistance.
  • new blade. If this does not help, proceed to 5.
  • Adjust/increase the Multi-Cut setting in the Cricut Craft Room cut preview screen and retry your cuts. If this does not change the cut result, proceed to 6.
  • Retry a cut using a new blade housing.
  • If the machine is still only scoring or not cutting through the material, please contact Customer Care through one of the options below for assistance.
  • Jan 16, 2017 | Crafts & Hobbies

    1 Answer

    Cricut expressions 2 pressure wheel


    You say you have a Cricut expression 2 but you say quote"...of how to reset the machine including the rolling of the dials up and down three times!" The problem I have in sorting your problem is that the Cricut expression 2 does not have wheels which work the speed, pressure and size. If you have an expression version 1 machine then there would be 3 wheels on it to adjust the speed pressure and size. Obviously if you have had the machine for 4 years it is out of warranty and I am not sure just what the person did to "fix" your problem. I do recollect a video on you tube with a similar problem however looking at the video he mentions that once it is fixed the blade housing should bounce up if you push it down, does your housing now do the same as the video. In the video Evan did he mentions at the end that the soldering of these wires may not take the first time so this may be a point to check as he mentions that it was travelling the machine that caused the wires to break in the first place. The youtube.com video I am speaking of is http://youtu.be/n7LJnfPdd08, by Evan Craftman. I am assuming that when you called cricut support you called the UK support line. I often speak with support in the USA being from New Zealand it is an overseas call however I have found them very good. If you are able to I would like to see a video of just what your machine is doing. If you dont want to post it here you could email me flohillrennie@gmail.com.
    I do feel very sad that you don't wish to try the Explore as I find it a surpurb machine. I have had my Expression version 1 since early 2009, I have added every Cricut to my family of cricuts and own 3 expression 2's and now an explore. If you had bought a computer 4 years ago and you currently took it to a repair person to get it fixed I am sure their first response would be it would be better to get a new one. Your computer boards appear to be fine maybe you need to take the video to the person who did your fixing as most people who do this sort of work would not understand how the machine runs. I hope this helps and you can get your Cricut working again. If all else fails you may be able to buy a 2nd hand one cheep and have your repair person change the carriages completly.

    Jun 13, 2014 | Cricut Expression Cutting Machine

    1 Answer

    Black plastic blade arm broke on cricut, where do i get replacement part


    Sheila,
    After much useless searching and an hour on hold with Cricut support, I finally got an answer. It would seem that the cradle arm is not a replaceable piece. Cricut can not supply anything to fix the problem. However, I have found that if you can get the cradle arm back into position you can lock it into place with the thumb screw. It will still hold the blade housing and marker/pen housings, you just have to be careful when removing them to make sure you don't damage your project. Hope this helps.

    Jul 25, 2012 | Cricut Expression Cutting Machine

    3 Answers

    The cricut blade holder doesn´t go up or down.


    My housing was not going up or down. Every time i wanted to make a cut it dragged and cut shapes in half. So when I took it apart I pushed it up and down myself and noticed that it was very difficult. So where you see the coils, I lightly sprayed WD40 (my cricut is out of warranty, I would not advise to take apart if you are still under a warranty). I lightly sprayed until it was easy to move up and down. When your done be sure to wipe any access WD40 that dripped to the bottom. This fixed mine and thank goodness because I was close to pulling out my hair! Hope this helps someone else!

    Jul 26, 2010 | Cricut Expression Cutting Machine

    3 Answers

    When the cricut is cutting it tears my paper even though the cardstock is good and the machine cannot cut anything intricate. I tried changing the blade, but the same problem still exists


    After having the Cricut for many years, I finally figured out how to cut the intricate cuts. Use multi cut 2, speed on med (3) and pressure on 4. I also keep my blade at 4. It takes a lot longer to cut but it cuts out good!

    Mar 12, 2010 | Provo Craft Cricut Disney Font Cartridge

    1 Answer

    Cricut not cutting anymore


    I was reading lots of forums and tech support pages on how to get my Cricut back online. I went to the store and got the Deep Cutting Blade & Housing and I got two replacement blades for the original housing that came with the Cricut. I also bought a pack of new mats. I replaced the original blade with a new one, used a new mat, and tweaked the depth and speed of my cuts and my little Cricut is whirling again!

    Jun 25, 2009 | Provo Craft Cricut Disney Font Cartridge

    1 Answer

    Cricut Expressions Machine error


    1. Make sure your cricut is off when you plug it into your computer via usb.
    2. Make sure your usb cable is plugged directly into the machine, and not to a usb hub.
    3. Start up the DS Once the DS is fully loaded, choose HELP > UPDATE FIRMWARE.
    4. On the cricut machine, hold down the STOP button. Keep holding it down and briefly hold down the power button. Keep holding down the stop button and in about 3-5 seconds, you will hear a beep. That means you are good to go.
    5. On the "update firmware" screen on your computer, select the model you have and then click "begin updating now"
    6. Go and read a magazine or make a cup of tea because it takes a while to update. If it goes really fast (no matter how cool your computer is) it means it did not install properly and you will probably have to do it over again.

    Hope this helps you.

    Jun 10, 2009 | Provo Craft Cricut Disney Font Cartridge

    1 Answer

    Cricut personal blade appears to be dragging


    Have you checked to make sure the blade is inserted all the way??

    May 22, 2009 | Provo Craft Cricut Disney Font Cartridge

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