Question about Microsoft Xbox 360 Console

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Xbox 360 reading error

Hi help me

my xbox 360 has got some sort of disc reading problem, when i start it up and try to play a game it brings up a white screen which has the message
to play this put in an xbox 360 console.
the console can still play dvd's fine though, so what i have been doing it plying a dvd for a few seconds and then put in a game and it works fine until i turn i off and start again.
can this be fixed ?

help me

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Re: xbox 360 reading error

Bad Cdrom/dvd
The laser going bad is a pretty common issue with the drives, since it's a Hitachi that spindle motor could be all gunked up with dirt as well and cause that issue also.
if ya have a Hitachi, if it's a Samsung it could just be the laser.

Posted on Dec 17, 2007

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How to resolve Xbox 360 disc read errors. Xbox will not play disc.

Is your xbox360 having trouble reading disc? In this guide I will provide some common solutions to help you fix your disc read issues.

1)Remove any memory devices or usb flash drives.
2)If the disc you are using is excessively scratched, this can cause the xbox to have trouble reading the disc. You can use a damp soft cloth to try and clean the disc. Grab the disc by the edges and using a soft damp cloth lightly wipe the disc from the center going outward.

3)Try removing your Xbox hard drive and then play a disc. Turn off the console. Locate the hard drive on the top of your system(depending on how you have it positioned). Press the release button on the hard drive.


If your system can read disc without the hard drive attached then you may need to replace the drive.

4)Clear the Xbox360 cache. Clearing the cache may remove updates to certain games. Keep this in mind.
Go to System Settings in the My Xbox menu. Select Memory, highlight your storage device and select Clear System Cache. Try and play the disc.

If after the above steps you are still having trouble. You may want to contact Microsoft Xbox live support to have your system serviced. You can find the support information in the link below,
Xbox Support


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on May 14, 2011 | Microsoft Xbox 360 Console

1 Answer

My xbox 360, Reads To play this disc put in xbox 360 console! How can i fix it?

I recommend clearing your system cache. To do this go to My Xbox > System Settings > Memory, highlight your storage disk, press Y and select "clear cache." Try to run the disk again. If the Xbox is still failing to properly read the disk I suggest bringing it to a gaming store near you and have them put a new drive in it. This is most definitely a hardware error, and has nothing to do with your disks.

Jul 01, 2011 | Microsoft Xbox 360 Console

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Xbox 360 - Please put disc into an xbox 360 console to play

Try getting a disc drive cleaner. (Maxwell). is and example retailer.

May 24, 2010 | Microsoft Xbox 360 Console

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When i put an Xbox 360 game in it tries to play it as a DVD movie. please help!!!

When you try to play a DVD movie or an Xbox 360 game disc on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"

THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.

Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site:

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1 Answer

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I had the same problem but i sent it in. They said it was the eye reader error. Or the thing that reads the disc. Try buying a brand new game and try playing it. Alot of times when i have disc read errors i put the disc in where the xbox 360 part at the top goes in facing the xbox. Try that to see if it helps.

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