This hard drive works well on my laptop but when I try to use it on my desktop it won't allow me to copy files onto it and it won't read the ones that I put on from my laptop. The other drives that I use (ipod and 4GB flash drive) work fine with my desktop computer.
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Scroll down to the second photo, and left-click on it. The case of the external harddrive is shown open. Inside is a 2.5 inch laptop sized harddrive. An aluminum tape strip covers the small circuit board, attached at the back of the harddrive.
The second photo down on this page, shows you the small interface circuit board, that the harddrive plugs into, with the aluminum tape removed.
(Another design has wires coming from the small circuit board, to an interface the harddrive plugs into )
It is this small circuit board that goes bad in a LaCie. QUITE common.
Simple. 1) Obtain a 3.5 inch IDE external enclosure 2) Remove the 3.5 IDE harddrive from the LaCie's case. 3) Install the harddrive out of the LaCie into the external 3.5 IDE enclosure. An example of a 3.5 IDE (PATA) external enclosure,
Suggest you remove the harddrive inside the case of the WD Passport, and install it in an inexpensive external enclosure.
However if the harddrive was on, and in use when dropped, you need not bother.
Inside that plastic case of the WD Passport, is a regular harddrive. There is also a small circuit board. Interface Board. The harddrive connects to the small circuit board directly, or there are cables (Wires) that come from the circuit board, and connect to the harddrive.
Why do I state forget about repairing if the WD Passport was on when dropped? The resulting internal damage.
Bear with me, I'll try to make this short;
A) Inside the case of a harddrive as used in the WD Passport, are Platters. These resemble a CD or DVD disk. Usually made of metal, or glass.
The top surface, and bottom surface is coated with a magnetic medium. (Ferrous substance) There are usually 3 to 6 Platters.
B) There is a Read/Write Head for the Top, and Bottom of every Platter inside the harddrive. One on top, one on bottom.
The names imply just what the portion of the Read/Write Head does. The Read portion reads whats on the Platter. The Write portion writes to the Platter (When writing the magnetic medium is arranged. Arranged in 0's and 1's. 1 being ON, 0 being OFF. This is changed into computer language)
C) There is an Actuator Arm for every Platter. Holds the top Read/Write Head, and the bottom Read/Write Head.
The Actuator Arms are moved back, and forth across the Platters. The Actuator Motor moves them. (When the harddrive is operating, the arms can move back, and forth across the Platters, at Hundreds of Times a Second)
D) There is a Spindle Motor that spins a Spindle. The Spindle goes up through the center of the Platters.
The Read/Write Heads are parked away from the Platters when the harddrive is not activated. When activated the Read/Write Heads have a VERY close proximity to the surface of the Platters.
If memory serves it's around .0003 Three ten-thousandths of an inch. An average human hair is .003 Three thousandths of an inch.
With the close proximity of the Read/Write Heads to the Platters, and the extremely fast movement, the Read/Write Heads actually float on a cushion of air.
If dropped while activated, the Read/Write Heads will crash into the Platters. Retrieving information, would require a professional data retrieval shop to remove each Platter, and install them one at a time in a harddrive setup they have.
As much information is retrieved as possible. Once a harddrive is opened up, it is doomed. A harddrive is built in a Clean Room. A room that is 99.9 percent dust free. The tech's wear a suit, and have to walk through a corridor with air jets, before they can enter the Clean Room.
For additional questions please post in a Comment.
As far as I remember WD just copies the software into the PassPort drives and you don't have to install anything you can just run the software from the drive. If that is still the case then first take a backup of that software (basically copy that software folder to some place in your internal drives) then format the drive (make sure you select NTFS as the file system for the drive when formatting). Formatting will erase all the files in the drive so make sure you have backup of you personal files also. Formatting also resets the drive back to factory setting (if you want the WD software back then just copy it from the backup to the PassPort drive).
Could you confirm if the problem with the drive not being recognized is a problem with the USB cable? I have a 250GB passport and it worked fine with my XP. Once I decided to reformat it to NTFS and tried to do so by plugging into my new windows7 laptop the problems started.
* bad USB port in your computer (try another USB port)
* messed-up copy of Windows (try connecting to a different computer)
* damaged USB cable between computer and the Passport (replace it)
* bad disk-drive inside the enclosure (replace it)
* bad USB-to-disk-drive adapter (buy a new "empty" enclosure)
Check the warranty on it, to see if W.D. will replace it, at minimal cost to you. If the warranty has expired, W.D. has a "Customer Loyalty" program -- buy a new Passport through their web-site, and you qualify for a discount on your purchase.
Open "My Computer", and look at each icon, e.g,. 'A:' and 'C:' and 'D:'.
The cable from the Passport will only fit into a 'USB' port on your computer. Your computer may have more than one such port.
Just pick one, and connect it.
Once it is connected, look again at that 'My Computer' window.
There should be another drive-letter, assigned by Windows to your Passport.
Open 'My Documents'.
Click 'Select All'.
Right-mouse click on one of the selected objects.
Point at 'Send To'.
Click the drive-letter assigned to the Passport.
The selected files will be copied from your 'My Documents' folder onto the Passport.
Be sure to use the WD supplied USB cable to connect the drive. I had a similar problem with my WD Passport 320 and was told that using a cable other than that short 8 inch cable can cause some odd operations.
Why not make it KISS (Keep it simple and stupid). Go to your my Passport folders or files that you want to copy, Click on it and Copy (ctrl c) or Cut it (ctrl x), now go to your internal drive (C:\ or D:\,etc) and do Paste (ctrl V. You can also copy or cut multiple files or folders.
Your drive is probably in FAT32 format. FAT32 has a 4GB file limit that is why your 5GB movie isn't saving. You will have to format the drive in Mac OS file format (HFS) using Disk Utility.
Unfortunately once its in Mac format the drive will not be recognized by windows PCs. What I do is have a program called macdrive installed on my windows computers so that they can access mac format hard drives.
i hope this helps!